The only reason I am writing this as a 1 star is because I can not go any lower. I accidentally purchased an item which was my fault. But it said send an email so I did to get a refund and they will c... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I got an entertainment center and coffee table with LED lighting. The furniture is very well made and solid. It used 'cam lock' joints but also has dowel pins for added stability. The support is... Mehr ansehen
Unternehmen hat geantwortet
This bookshelf looks great! Very modern and the perfect size. Looks just like the pictures that are posted. Instructions were extremely easy, easier than IKEA. They also provided extra pieces for ea... Mehr ansehen
Unternehmen hat geantwortet
It arrived on time and well-packaged. The final result turned out better than expected, too. My only gripe is with the instructions; I often found they lacked clarity. (Words to go with the sometimes... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Bestier is a lifestyle brand that could highlight everyone's personality with our stylish home furnishing. We believe our products should adapt to your lifestyle and go with your flow since Bestier started with a seed of the concept, comfort zone. We constantly change and revise to push our product beyond just their form, all in an effort to make your home your own, a reflection of who you are. We do what's best to make sure you never lose the love of coming home, a truly magical feeling.
Kontaktinformationen
7511 Greenwood Ave N No 4106, 98103, seattle, Vereinigte Staaten
- 6575168759
- bestier.net
3.8
Gut
251 Bewertungen
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Unexpected fees, Terrible customer service
The mattress is decent quality. I wanted to purchase one that was made in 🇺🇸. My issue is with customer service and an additional charge for $14 that they claim was tax (after I paid in full) approximately 3 days after I had placed the order. 2 weeks back and forth with them, and they will not refund the illegal charge. My order was over $500 and it's the point that I shouldn't have been charged for what was listed as an (international shipping fee) as my banking institution told me.
3. Dezember 2024
Antwort von Bestier
Hi Jason, the total amout of this order we received was offered the details to you. About the extra charge $14.00 you can check the details if there is any information shows this payment. If we charged this, we can refund to you. But we didn't see this payment from our side. I will ask our staff to contact you for more information. Please don't worry, we will try our best to help you fix the issue. Thank you.
Antwort von Bestier
Dear KT, we sincerely apologize for the disappointment and inconvenience you have experienced with the shipping. The item you ordered was shipped from our factory, which may take 10-15 business days for delivery.
We understand your concerns regarding the fast delivery. Please know that we take such information very seriously, as it helps us improve our products and services. We are committed to ensuring that our products meet the highest standards of quality and reliability. I have forwarded your issue to the relevant team and asked them to improve it. Thanks again for your feedback.
Wish you all the best in the New Year!
Antwort von Bestier
Hi Lauren, thank you so much for taking the time to provide your experience with us! We will continue to work hard to provide customers with quality products and better services.
Even though I message my question over…
Even though I message my question over the Thanksgiving holiday, customer service got back to me with a detailed response immediately upon return. We love the gaming desk we bought for my daughter, just couldn’t figure out how to change the lighting colors since there was no remote. Customer service provided an image and instructions as well as the detail as to how to determine if our model was supplied a remote and we just hadn’t received it. Turns out, ours you switch manually with a series of buttons and that works just fine.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear customer, Thank you so much for taking the time to provide your experience with us! We're glad our customer service team was able to assist promptly and efficiently. Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. Happy New Year! All the best wishes to you and your family!
Take time to return but still get it…
Take time to return but still get it done thanks nice service
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Gg, thank you so much for taking the time to provide your experience with us! We will continue to work hard to provide customers with quality products and better services. Wishing you a Happy New Year filled with joy, peace, and prosperity.
Very helpful customer service.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Thank you so much for your feedback and trust, dear Cawo Ocwet. We will continue to work hard to provide customers with quality products and better services.
Beautiful TV stand
Beautiful TV stand; however, the color was off and did not match the natural wood I have around my home. I did return the item and the service provided was excellent and fair. The person who worked with me made it an easy process and understood my frustration.
20. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Hello Yer, Thank you so much for taking the time to share your experience with us! We sincerely apologize for the inconvenience caused in this matter. We're glad our customer service team was able to assist promptly and efficiently. We will continue to work hard to provide customers with quality products and better services. Thanks again for your review.--Bestier CS manager Annie
Great customer support.
I received a fireplace with a malfunctioning heater after contacting support they were excellent and quick to responding. They immediately sent me a replacement fireplace that works. Highly satisfied with bestier support.
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Hi Brayden, ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. We're thrilled that the replacement fireplace arrived swiftly, allowing you to complete the build without further issues.
Your kind words about our customer service team mean a lot to us, and we truly value your recommendation of Bestier. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We are always here for help.--Annie
Bedframe
When I received the bedframe, there was a broken part. I reached out to the customer service department and they got right on it and sent me a new part. Fast and friendly!!
17. September 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Hi Debra, Thank you so much for taking the time to share your experience with us! Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. We're thrilled that the replacement part arrived swiftly, allowing you to complete the build without further issues.
Your kind words about our customer service team mean a lot to us, and we truly value your recommendation of Bestier. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.--Regards, Annie
its alive
the delivery of the remote and receiver parts kit was exactly what i needed to get my TV stand lighting up again thank you for assisting me bringing my TV stand back to life after the receiver was damaged in a move.
11. September 2024
Antwort von Bestier
Hi Jaye, Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that the delivery of the remote and receiver parts kit was exactly what you needed to get your TV stand lighting up again. We will continue to work hard to provide customers with quality products and better services. Wish you all the best!
Excellent customer service
The company knew exactly what I needed and even sent me links to order. The whole process was smooth and quick. Didn’t take long at all to receive my order. I would definitely use again.
6. September 2024
Antwort von Bestier
Thank you so much for your feedback and trust, dear Vanessa. We're glad our customer service team was able to assist promptly and efficiently. We will continue to work hard to provide customers with quality products and better services.
Good quality and quick delivery
Good quality and quick delivery. The instructions could be a little more explicit to show orientation of the legs or labels to show the front.
26. August 2024
Antwort von Bestier
Hi Paul,
Thank you for taking the time to leave us your feedback. We are delighted to hear that you were pleased with the quality of our product and the speed of delivery.
We appreciate your suggestion regarding the instructions for assembling the legs. Your input is invaluable to us as we strive to improve our products and services. We will certainly take your comments into consideration for future updates to our assembly instructions to make them more user-friendly.
Thank you once again for your feedback and for choosing us.
Annie
Fast service and great price and service
15. August 2024
Antwort von Bestier
Dear Becky, Thank you for your kind words! We’re thrilled to hear that you were satisfied with our fast service and competitive pricing. We look forward to serving you again soon! We will continue to work hard to provide customers with quality products and better services.--Annie
My 95-inch Bestier gaming desk went…
My 95-inch Bestier gaming desk went together perfectly! I was astonished at how well and accurately everything lined up. The table's quality is top-notch, and it's built sturdy and will last for many years!
I did have a small missing part, which did not hinder the assembly or the structure of the desk. I contacted customer service, and they were very accommodating and helpful and responded within a very short period of time. They explained things to me very thoroughly, and in a very short period of time, I had my missing item. I am pleased with Betstier and will continue to buy products from them!
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear valued customer, Thank you so much for your wonderful feedback! We’re delighted to hear that your 95-inch Bestier gaming desk met your expectations and that everything lined up perfectly. We strive to provide top-notch quality and are glad to know you’re satisfied with the sturdiness of the desk.
We apologize for the missing part, but we’re pleased our customer service team could assist you quickly and effectively. Your satisfaction is our priority, and we’re so happy to have you as a loyal customer. We look forward to serving you again in the future!--Annie
Best example of how a customer service should be....
I was highly impressed with their customer service. I ordered a Bestier 55" TV stand with RGB lights; however, the lights didn't last long. They started to flicker and turn off after just a few days. On a whim, I sent an email to Bestier, and to my surprise, they shipped a completely new RGB unit to my home. Now it works like a charm!
It took a while to assemble the whole unit but the quality is great..
Keep it up guys...best customer support.
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Thank you for sharing your experience! We’re sorry to hear about the initial issue with the RGB lights, but we’re glad our customer service team could quickly resolve it for you. It’s great to know that the new unit is working perfectly and that you’re happy with the quality of the TV stand. May your new setup bring you lots of joy and entertainment. If you ever need assistance in the future, we’re here to help. Wishing you all the best and many happy moments with your new TV stand!--Annie
Antwort von Bestier
Dear Christine, Thank you so much for your wonderful feedback! We’re glad to hear that your kids love the desks and that you’re happy with the purchase. It’s always a joy to know our products are making a positive impact. Wishing your family many happy and productive moments with the new desks. If you need anything else, we’re here to help!--Annie
I love my desk
I love my desk. It’s design allows me to have everything I need on it and most importantly keeps my pc off the ground. Shipping was speedy. Assembling it was not difficult and everything I needed as far as tools was supplied (loved the little wrench that helped ensure that certain screws were tightened sufficiently). All in all, the desk is sturdy and compact. The price point is more than reasonable for the quality.
10. August 2024
Antwort von Bestier
Dear Nyla, Thank you for your fantastic review! We’re delighted to hear that you love your desk and that it meets all your needs. It’s great to know that the design, speedy shipping, and included tools made your experience positive. We’re proud to offer quality at a reasonable price. Wishing you many productive and enjoyable moments at your new desk.--Annie
Great customer service
Product is nice. Company went out of their way to help me get a replacement part that was damaged.
1. Juli 2024
Antwort von Bestier
Hi James, thank you so much for taking the time to share your experience with us! We sincerely apologize for the inconvenience caused by the damaged pieces. We're glad our customer service team was able to assist promptly and efficiently. We will continue to work hard to provide customers with quality products and better services.
Horrible experience
To start off the TV stand I ordered came in an extremely damaged box. Not only that it was missing the bolts to put the unit together. One of the top parts came cracked. Customer service has been non existent with having to wait hours for replies back through email because they don't answer calls. They wanted me to fix the cracked part and keep unit with a 40% refund having no bolts to put it together either. They offered me a replacement for the cracked part that was going to take 30 business days for me to receive. I offered a solution of expediting me a similar unit that they have in stock only difference was the top of the unit was marble and not carbon fiber like the first time i ordered. They said they're inventory was out and can offer me a 50% refund for me to keep the broken unit with no screws. I'd save your money and go with something else better quality and with better customer service.
18. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Hi Luis,
Firstly, I want to express our sincerest apologies for the inconvenience you have experienced. It is our priority to ensure that our customers receive their orders in perfect condition and your experience is far from the standard we aim to provide.
I understand that the packaging was severely damaged upon arrival, and the unit was missing essential bolts for assembly. Furthermore, one of the top parts was cracked, which is unacceptable. I also acknowledge that our customer service has not been up to par, which is truly regrettable.
We take your feedback very seriously and we are taking immediate steps to rectify the situation. We are reviewing our shipping and handling procedures to prevent such incidents in the future. We are also working on improving our customer service response time.
Once again, we deeply apologize for the inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future.
Should you have any specific aspects you'd like us to focus on or if there's anything else you believe we should be aware of, please feel free to share your thoughts. We appreciate your time and patience. Hope you can give us a chance to make things right.
Yours sincerely,
Annie
VOID
Send me a desk that turned up completed smashed to bits, cracked wooden desk and bent bars. After waiting 4 days for a response, to get told they’ll send a wood repair kit and that I should fix it myself. An absolute joke of a company. Do not deal with these crooks.
23. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Jack, We are very sorry for the bad experience this purchase has brought you. We totally understand your feelings and hope every customer receives the perfect products. We apologize for this damage and are committed to helping you solve the problem as soon as possible.
Our CS should give you timely and accurate solutions because I noticed he didn't express very clear about the solution.
I have emailed you the further solution that we have sent the replacement to you already. A tracking number has been sent to you also. We will follow up your case until it is fixed. Please don't hesitate to contact me here if you have any concerns, I am always here to help. Thanks again for your great patience and understanding.
Customer care manager, Annie
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