Bestatdoors Bewertungen 

STAY AWAY FROM THIS COMPANY. Waiting 8 weeks so far on delivery of garden furniture. Broken promises of sets being received and that delivery will be arranged. THIS NEVER HAPPENS. HAVE REQUESTED REFUND ON A NUMBER OF OCCASIONS. COMPANY WILL NOT ACTION THIS. EMAILS ARE NOW BEING IGNORED. COMPANY HAVE BEEN REPORTED TO TRADING STANDARDS WHO ARE INVESTIGATING.

UPDATE
I have already shared my order number with you in a previous review. You have told me numerous times sets have arrived and i would get a call for a delivery. THIS HAS NEVER HAPPENED.

I HAVE BEEN MORE THEN FAIR WAITING 8 WEEKS FOR MY ORDER.

UNDER THE CONSUMER ACT, YOU HAVE A REQUIREMENT TO PROVIDE ME WITH A REFUND. I HAVE REQUESTED A REFUND ON A NUMBER OF OCCASIONS YET YOU IGNORE MY EMAIL REQUESTS.

I WILL CONTINUE TO REQUEST THIS BY ALL COMMUNICATION MEANS UNTIL I GET MY REFUND.

Just a reminder to this company whom said I got my refund ?jokers nothing sent to my bank yet as you can see from last week's review and lying comments from the company to say I received my money they are liars. Got home to find my refund had be returned.sorry for the insults but I'm sure if you were more quick at refunding and replying and had a better service you wouldn't get the insults.But thank you money is precious these days people can't afford to hang around for ever.

DO NOT GO NEAR THIS COMPANY!! TOOK MY MONEY, DON'T ANSWER EMAILS, NOTHING DELIVERED.

Seriously, if you see this, walk away, they might be a tiny bit cheaper than anyone else, but it is NOT worth it as your item WILL NOT arrive, and you WILL NOT receive a refund.

I purchased a door back in June, no email confirmation (apparently their emails were down but others have commented the same). Weeks go by, no update, no communication, nothing.

Month goes by, finally get a response, (expect a minimum 1 week to get a single email response), door will be shipped.

Then more delays, I send email to cancel order, NO RESPONSE, send further emails, finally get a response, refund will be given in 3-5 days. 1 week passes, no response, no refund.

Send follow-up emails, where is my refund, no response, no refund.

Have had to resort to going through bank account to get a charge back which a length and long process.

Trust me, go no where near this company, it's not worth it, better, quicker delivery and SAFETY with your money is elsewhere.

Do not use this company! I ordered doors 10th June, I was initially told there was a delay due to issues in the Red Sea! I have had numerous email conversations where I have been told the doors are going to be delivered, this has gone on for more than 2 weeks. I have asked twice for a refund and they avoid the request and make further promises that my doors will be delivered. I believe this company are not legitimate and I would avoid at all costs, I am now left with no other option than to contact my bank and start a fraud claim. I have asked on several occasions to be contacted via telephone, I have not spoke to anybody 4 weeks later and when I try calling them the phone rings out. Please don’t waste your time or money!

I ordered a wardrobe almost a month ago and I still haven't recieved any confirmation email or any inforamtion when it will be delivered. I send them email 2 weeks ago and still no reply. I tried call, but it was only voicemail. They are cheap but don't communicate and don't deliver the stock! I want my money back!

12/08/2024
After a few tries of contacting them again regarding the delivery of my wardrobe, I still haven't received anything! The wardrobe was ordered on 24/06/2024. I messaged them today that I want to cancel the order and get a refund.

05/09/2024
SCAM, SCAM, SCAM!
I would like to know, who give them 5 or 4 star! I tried to get in touch with them twice since the last update asking for refund and I still haven't heard from them! Please, stay away from this company and buy your wardrobe somewhere else, even if it will be more expensive.

Final update: they did not refund my £500.
I never got the wardrobe I ordered so I asked for a refund on May 13th. Despite multiple emails where they said they will look into it and do the refund, at the time of writing this review they hadn't sent me my money back. I have given them all the information like my bank details, way I paid them, order number, everything I could think of.
DO NOT ORDER FROM THIS COMPANY, I should have listened to reviews.
Edit: they did refund me because of this review, so if others are having issues getting a refund, like I did, try writing a review. To everyone else- I constantly emailed them for 2 months and they wouldn't refund me.

Awful experience with BAD who Ive found very hard to engage with since placing an order on the 4th June. Exceptionally poor response to emails, phone messages and attempts to contact them via the website. My order is always on the cusp of being delivered in the next few days/next delivery run but it never actaully happens. What I suspect is going on is that BAD don't have the products in stock or are having issues with suppliers but rather than be honest and risk the sale ( they explicitly state they will advise if their standard delivery times cannot be met) they prefer to keep your cash and keep you on the hook with false promises. Its with regret that I've now been forced to escalate the matter to my credit card company to sort out a refund - buying doors online shouldn't be this difficult. UPDATE in Reply to BAD's comments. The order number is 11531, but just to be clear the doors were not stated to be out of stock nor at any stage was I advised of longer lead in times. Its interesting to see that you respond very quickly to negative reviews on Trustpilot, it's a shame that BAD don't apply the same level of diligence when dealing with customer emails, telephone calls or message left on your website. I have this afternoon (after my Trustpilot review but before your Trustpilot reply) been advised that the doors will be delivered on Wednesday - which is at odds with your advice that you have no orders to Bolton on your system. I'll flip a coin to see who I'm going to believe...you or your colleague. UPDATE 13TH JULY 2024: BAD didn't keep to their promise of delivery on the 10th July ; they then promised delivery would definitely happen on the 12th July- as expected that didn't happen either. They should start writing fairy tales as they clearly have a talent for fiction,unfortunately selling doors looks to be beyond them...

DO NOT ORDER FROM THIS COMPANY!! I ordered a wardrobe on 2nd March and still this has not been delivered. I had no communication re delivery so have been chasing weekly since 20th April. I have heard several excuses about why this hasn’t been delivered and therefore asked for a refund on 20th June but have not heard back. I am now trying to get my money back via Klarna in hope I have not just been scammed for over £500!! I advise anyone thinking of using this company to avoid the stress!

Keep away from that company, do not order anything
Worst company ever, ordered a wardrobe on 4th of April haven't received the item yet, all communication are ignored, the phone number is never available email are ignored no answer at all
AVOID!!!!!!! WAIST OF MONEY AND TIME

Terrible company, ordered wardrobes in Jan 2024, still haven't received them. Can't talk to anyone on the telephone, don't answer emails. Tried the live chat which isn't a live chat and just sends an email. Do not order from this company.

Really disappointed with this service - ordered a wardrobe on 5th May, been chasing since. Most messages are ignored or I’m told I’ll hear back ‘today’ with an update but nothing comes. I’ve asked for a refund after reading the reviews on here but no response again. Awful communication / customer service. I just want my money back so I can order from somewhere else.

Order made 13th May. All seemed well at the start. Now the 11th June and no furniture or no response from John.

Credit card company are now involved.

Stay away and save yourself any trouble. I wish I listened to other negative reviews saying the same as I have just experience with bestatdoors.

** Update **
I was contacted by John via text message. Delivery is due 18th-20th June. Will see what arrives? Will keep this updated. Credit card company are still involved regarding this order.

I have asked for a tracking number or name of courier, but there has been silence again. Not happy at all with the communication from this company. Again I would not recommend giving this company your business. Unprofessional.

** last update **
My credit card have now forced a refund.

No delivery of item.

I personally feel this company is a long-con.

Stay away at all cost.

Avoid this company I have been waiting for a credit since March due to 2 failed deliveries. Following too numerous to mention requests for credit I have still not been refunded. They have tried to get us to take BACS payments - why? Pay up our £900+ money, we haven’t had the doors and you haven’t paid us back - daylight robbery!

As usual with this company they say credit is coming and we will e-mail you - I will believe it when I see it (as of now no contact as usual from the company) Again do not use this company, reviews say they spoke to someone, well that can never be true as it always goes to a message to use chat or email host so that review must be false!

12/6/24 Update still no credit or email from Bestatdoors - this is a genuine review do not use this company!

22/6/24 update still no credit saying must be by BACS and then nothing again when you say why. This really is a dodgy company do not use them. I have instructed visa to claim my money if you don’t you will never get your money back. Hopefully the 4 months of stress is nearly over.

AVOID AVOID AVOID!!!
Quick to take your money and tell you item is in stock and will be delivered within 7 days, even emailing me to chase me to order the garden set sending links. After ordering when I had no delivery date I chased them up. To be told the same as other misled customers on here that they are at the mercy of the shipping agents (in spite of informing me when I first enquired about the garden set that it had just come in stock …just in time for the good weather!). This was on 1st May when I ordered having been given that information. All I was given was excuses as to why they could not give me a delivery date …. Then why inform me the garden sets had just come into stock and I would have a set within 7 days before I placed an order with them?! Totally false information to get me to order and take my money! I had told them a date at the beginning I would need the garden furniture by and assured I would have a set by then! when it was clear I would not be getting delivery of the garden set I asked for a refund …everyday for 5 days until they agreed they would do that. I was issued with an email confirmation that my order had been cancelled and I would receive a refund. Of course I never received the refund transaction of £1538.05. I’m now going through my credit card company to make a dispute claim. This company will tell you that they are at the mercy of the shipping agents etc etc etc and every retailer is in the same boat at this stage …. That’s all they will tell you over and over. As others here will tell you ordering from this company will be a frustrating waste of time and like me and others you will likely be out of pocket and be left without the goods either . I’ve since got a garden set from elsewhere … like bestatdoors told me the set was in stock and would be delivered within 5 days and that’s exactly what happened! I was kept updated daily and the set was delivered within 5 working days with no excuses of shipping agents and no lies of the goods being in stock ready for delivery when that was not the case at all. I only wish I had of read the reviews on here first. Please do yourself a favour and don’t order with this company unless you want stress and excuses and never to see your goods or a refund.

I placed an order with Best at Doors in early April, expecting a smooth transaction and timely delivery. Unfortunately, my experience has been anything but. Initially, I did not receive any order confirmation, and it took several days of persistent follow-up to finally get one. I was then informed via email that my order would be dispatched starting the week of 29th April, yet no delivery confirmation date was provided.

As May arrived, I was left in the dark, receiving an email promising a call from the delivery company that never came. My attempts to reach out through emails and calls have been met with silence, leaving me without updates and causing significant delays to my home project. The lack of response has reached a point where I question the company’s legitimacy. The phone line offers no assistance, only an automated message to leave a message.

This ordeal has not only stalled my home renovation plans but also caused considerable stress and inconvenience. I am now taking steps to contact the relevant authorities to address this matter. I hope this review can serve as a cautionary tale for others considering Best at Doors for their needs.

The last I heard from John was his response here to my review on the 4th of May. Several emails asking for an update and refund have gone ignored and I have now given up on getting anything from this company. I have instead filed a claim through my credit card provider for a refund. I would not recommend this company to anyone, my experience with them has been a frustrating waste of time.

A quick check of companies house did lead me to John's other companies, sethcodoorstore and sethcohomestores. Their trustpilot reviews make for interesting reading

I need someone to PLEASE process my order cancellation so I can get my money back from Klarna. I have sent them our email correspondence and they claim you still have not done your end of the bargain so my money can return. I HAVE TRIED CALLING BUT NO.ONE GETS BACK TO ME. I NEED MY MONEY PLEASE.

No goods and no refund after months of noise.

Do not use, reporting to Trading Standards

Ordered a wardrobe in December 2023 and still waiting for delivery. Contacted them multiple times via email but got no reply about delivery time.
Update. Have sent them Complaint letter about non-delivery of goods on the 7th of June... still no any reply
Update. To the Bestatdoors owners. If you don't read an emails, maybe you read reviews... I kindly ask to refund my money (£356) for undelivered item. Thank you

We ordered a wardrobe on the 4th March and were told on the phone that it would be delivered in 2 weeks, between 15th-19th March, with 1-2 days notice of delivery. We were advised on the phone that things in the red sea had calmed and so this was not an issue. Payment was made over the phone, in full. Just over £500.

On the 18th March I emailed the company to ask if there was an update as we had not heard anything. I received the following response:

"The delivery looks to be this week. I have requested an update from transport today as the original carriers we have used ceased trading on Friday just gone so we are having a new company who are specialists in this industry take over things. We will have an update by tomorrow for you. "

We received no update following this, despite emailing, phoning, and leaving answerphone messages. I then had an Email on the 5th April stating the order was in the country. When I asked why I hadn't received a response and why we haven't received our order when we were told we would, I had a reply stating the lead times are 21 days but there are more delays currently- again, this is not what we were told when ordered. We never would have ordered if that were the case. They also said they had replied to us, when they did not.

Unfortunately, this is the last correspondence we have had (its now the 21st April). I have emailed several times, called and left answerphone messages requesting a call back, but had no response and no delivery. We have no wardrobes for 2 months.

I have noticed more reviews being added to Trust Pilot, with similar experiences to ours. The company is having no problem responding to these reviews, despite ignoring Emails. Many of the replies say they have responded to emails and that the customers "aren't receiving them". If this is the case, then clearly the company needs to look into why, as we can't all be wrong. I have never had anyone answer the phone either, despite them "being manned 10-4"

Very disappointed as the wardrobes looked lovely online and were a reasonable price and we will likely need to go through the credit card company to get our money back. I would avoid dealing with this company in future.