Bentham Heating & Cooling Bewertungen 

It’s always interesting to read customer reviews on social media, but I find the most reliable opinions are those sought independently, via word of mouth.

When we needed our central heating system re-piping, Bentham Heating Services were recommended to us, and proved to be efficient and friendly. The work undertaken was not cheap, at just short of £7800, but it gave us a system that functioned correctly, which we were obviously delighted with. Unfortunately, the ‘aftercare’ provided has been disappointing, and frankly unacceptable.

I contacted Mark on four separate occasions regarding an issue with a valve he had fitted on 11 September. I received no response on two occasions. On a further three occasions Mark, or a member of his team, failed to turn up when they had said they would do so. The issue was finally resolved on 6 November, eight weeks after the original work had been done.

I had to contact Mark again on 21 November, as there was a problem with the boiler not heating the water and the radiators at the same time. On 22 November, Mark said he would come back to me but didn’t. On two further occasions he failed to arrive, then said he would come between Christmas and new year. To date, seven weeks later, I have heard nothing further.

Overall, I have paid £8700 to Bentham Heating for work at my property, so I would have expected better service and communication. There is a general tenet in customer service that someone who is satisfied will tell one other person. A dissatisfied customer will tell ten. BHS might like to reflect on that.

Excellent service form Bentham Heating, The engineer was extremely knowledgeable,

First class service.. prompt and
Well administered

Had new combi boiler fitted today by the guys from Bentham's they arrived on time and i was amazed how efficiently they carried out the job the pipework around the new boiler was a "work of art" very neat
They even brought a large piece of stone to match where the old boiler flue was removed
All clean and tidy when leaving I wouldn't hesitate in recommending them

Mark fitted a new replacement boiler for us. He arrived on time, got busy straight away. Done by mid afternoon. Left job done and clean and explained all he had done and other relevant information like registering guarantee etc. Excellent. Highly recommend.

Turned up when they said ,very polite ,kept everything clean and were very professional, would highly recommend.

I recently had Bentham Heating come out for a boiler service and I was really happy with their work. They were quick, efficient and very informative. Highly recommend them for anyone needing boiler services. And boiler installations! They fitted my boiler 11 years ago and they’re a company I trust and always return to.

Really disappointing experience. New boiler replacement for existing. Wanted a local company I could use in the future for boiler servicing etc. Spoiler alert, will never use them again.
Boiler fitted with a condensate pump as previous boiler had outside pipe. Was advised that I would 'barely hear it'. From day one the boiler sounder like a drill going off in the airing cupboard. Impossible not to hear it in every room in the house and would go off at random times. You would have to be deaf to miss it. Woke me up in the early hours, impossible to ignore.
They came back and said this was 'normal', if I couldn't cope with it I had to have outside pipes, but would make it 'look better' than the existing pipes.
As soon as these pipes were installed they left, I asked several times if it needed to be insulated and was told 'no'. I am no plumber but the drop off on the pipe was negligible and knew that wasn't right. Had a one sided 'conversation' with the owner who just kept telling me I wanted to look better, it 'looked better'.
Ended up calling gas safe, 4 noted errors on the outside pipes. All of which meant the guarantee with the boiler was null and void. It wasn't an aesthetic thing, the errors meant the guarantee, should the boiler break down for any reason was invalid. During this pipework insulation, they also drilled into the grout cracking a brick.
They have come back to 'correct' these issues today *not the brick, I guess I have to do that myself! They have done the bare minimum to correct. The insulation is already cracked in places, they havent bothered removing the existing pipes, just pushed the insulation over the top so some of the pipework is still exposed to the elements over every single clip holding the pipe to the wall. Left the previous clips in place so there are white clips with black insulation. It looks terrible! It's literally minimum viable product.
Ultimately I will have to get another firm in to correct these issues. Really really disappointed with the work, the lack of empathy shown when 'corrections' were made.
Will never use the firm again. Be aware.

Excellent all round from booking to completion

Wonderful service and great people to deal with

Thank you

We had a boiler fitted a couple of years ago now and the service and everything was top notch. One of their engineers comes back every year to service the boiler and so far they’ve all been fantastic, prompt, polite and efficient. Would highly recommend this company

Jack arrived to do the job on time and worked very hard and efficiently to get everything done to a high standard. My property was left in a tidy state and all rubbish was taken away. Overall, really pleased with the boiler installation. Thank you

Enquired about new boiler and removal of old boiler from different room on Monday morning. Mark came out on Monday afternoon and job completed by Wednesday evening. Love the new boiler and thank you to Jack for doing the work so professionally. Very competitive prices with a choice of options for new boiler. Couldn't be happier.

Great professional service, booking was easy, the engineer turned up completed the service completed all paperwork online.
A part broke on the boiler which was reported to Gemma who got onto the supplier & they called me the same day & organised a is it next week to resolve.
Thanks Bentham for another year my house will be warm & I will have hot water

Fabulous service and we LOVE our new boiler!
Thanks to Mark for his speedy and efficient service.The team arrived early and worked quickly to install our boiler by lunchtime and there was zero mess.Invoice clear and also warranty set up on the same day.
Excellent, efficient and we highly recommend Bentham Heating Services.

Great service and very professional work

I know how important it is to leave reviews, as I work for a company who depends on them. Bentham Heating Services was competitively priced and workmanship was brilliant. Arrived on time, sheets put down on my carpets, everything is neat. Though I had to leave work, Jack took time in the evening when I was home over the phone to go through a couple of things with me. All paperwork arrived within 3 days of being fitted. Pleasant and professional experience. Thank you!

Highly recommended. Extremely competitive on price but I can’t praise Mark and Taylor enough for their level of workmanship and going above and beyond to help. If you need a boiler or any plumbing look no further.

Mark and his team were punctual and very professional and did a great job of tiding up. They installed a combi boiler, with upgrade gas piping, in a day, taking away all the resulting debris. A great job and we can't recommend them highly enough. Best of all the were £900 cheaper than the rest of the quotes we received.

Great workmanship and service