I love this makeup! I bought the smoky eyeliner in dark chocolate and the doe eyes mascara back in May and have been using them since. The smoky eyeliner is fantastic. Really easy to apply after w... Mehr ansehen
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Das sagen Bewerter
Wanted a light tan and got great advice from kelly and the other lady there. Followed the instructions given and extremely impressed with the end product. Would recommend to anyone
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THE BEST! How refreshing it is to find someone - Katie - who knows their craft and is honest and genuine! I've just received my FIFTH order from BatB and I'm STILL blown away; each item is lovingly... Mehr ansehen
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Beauty and the Boutique stock an amazing range of products and save all the hard work of spending £100s to find effective ones. Customer service is the best in the business. Beauty and the Boutique s... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
BeautyandtheBoutique.com is where you get to shop my fabulous style and beauty finds from around the world. With my expert knowledge I’ve scoured the globe to find you incredible beauty solutions and confidence boosting style. Worn together, my han...
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- beautyandtheboutique.com
4.8
Hervorragend
381 Bewertungen
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What a brilliant customer service
What a brilliant customer service. I placed an order which arrived in a couple of days. Very impressive. Each item beautifully wrapped with a lovely card or thanks for the order. I then realised I had forgotten something off my order and messaged to ask if it was possible to send this separately without the 20% discount as it would have been if I had originally included it. As it was my first order they then sent it out to me and even better, it was complimentary. Cannot fault this company - prompt, friendly, informative. Best customer service I have had in a very long time. Thank you.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
WOW, thank you SO much for your amazing support and feedback! This has made our day.
We're so pleased we could help and make this right for you. ⭐️ 💗 Thanks a million for your kind and thoughtful message💖
We couldn’t do what we do without your amazing support - we’re just SO happy to have you here as part of our Beauty and the Boutique journey.
Here’s wishing you a wonderful day.
Sending lots of love from Team Beauty and the Boutique ❤ xoxox
New to makeup
I stumbled across Beauty and the Boutique by accident via an ad online which I don’t normally bother to watch. However Katie instantly engaged me so I continued to watch. I am late 50s and never been interested in make up before but now find myself engaged and a customer! The products I have used so far have been great, good quality without being over the top price wise. The customer service has been excellent. Very pleased.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Aww, Rebecca - what a joy to read your message! ✨
We’re so happy that our post found its way to you, and even more thrilled that Katie’s warmth and approach sparked something new for you 💛 It means the world to know that we’ve helped you feel excited about makeup, especially after not being drawn to it before. That’s the magic we always hope for!
Hearing that you’re enjoying the products and feeling supported by our team truly fills us with gratitude - thank you for trusting us and for being part of our Beauty and the Boutique community 💜
Here’s to more moments of discovery, delight and effortless beauty - we're so glad to have you with us!
With love from all of us at Beauty and the Boutique 💖 xoxo
The team at Beauty and the Boutique are…
The team at Beauty and the Boutique are out of this world! Just when you thought customer service does not really exist anymore, you come across this team of wonderful, thoughtful, professional, generous people. All products are exactly as you see them demoed by Katie. They are great quality and beautiful. I also truly appreciate that Katie takes the time guiding customers through how to use them and she does it with so much grace and in a fun way. Love everything about this company! Well done!
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
WOW, beautiful Ella, thank you SO much for your gorgeous review and kind words.
This has really made our day. 💗 ⭐️ 💗
We're so pleased you're enjoying all things Beauty and the Boutique 🌈 This is the best thing for us to hear.
Awww thank you for your kind compliments, Ella, we're so pleased we helped you and made you feel like this!
We couldn't do what we do without amazing people like you cheering us on!
Thank you for your amazing support once again. We so appreciate you, Ella.
We hope you have a day as AMAZING as you are. 🥰
With love and very warmest wishes from Team Beauty and the Boutique ✨ xoxox
I love everything about Beauty and the…
I love everything about Beauty and the Boutique, the vast array of products, the huge resource of tips and tricks, video tutorials and guidance and the amazing customer service. The quality of the products are excellent - I've not been disappointed with anything i have bought (and it's a lot!) The customer service is the best I have ever come across - they are prompt at responding to any questions or queries and literally fall over themselves to help you and are always so kind.
With the videos and tutorials to follow and the new products I've gained so much confidence in the make up and my skin health - I feel like it's really improved, which is a massive boost.
I've also read on their website things they do to support the environment and support a dog charity abroad - a very strong socially conscious business.
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Thank you so much for this truly beautiful message – we’re absolutely over the moon reading your kind words, Rachel! 💖
It means the world to hear that you love everything about Beauty and the Boutique – from our product range to the tutorials and tips, and especially our customer service. We really do put our hearts into every detail, and knowing it’s made such a difference to your experience (and your confidence!) is the greatest reward.
We’re especially touched to hear that our content has helped boost both your makeup skills and your skin health – that’s exactly why we do what we do! Helping you feel amazing in your skin is always our goal.
And thank you for mentioning our efforts to support the planet and the causes close to our hearts – like the wonderful dog charities we work with. We’re so proud to be a socially conscious business, and to have customers like you who care just as deeply.
We’re so grateful for your support – thank you for being such a valued part of the Beauty and the Boutique community.
With love, The Beauty and the Boutique Team 💕✨
I love so much Beauty and the Boutique !!
Year after year, I continue to be amazed by Beauty and the Boutique!
So much kindness, care, and generosity!!
I've never found anything like it in any other store or website.
The whole team is incredibly kind.
If you ask a question, you get a very clear and detailed answer in record time!!
The customer service is outstanding, and everything is done to ensure you're happy and satisfied.
And Katie keeps discovering amazing new products, and the videos really help us use them properly!
In short, I'm totally won over, and for years I've been buying all my beauty and makeup products exclusively from Beauty and the Boutique because I completely trust them!!!
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Wow – thank you so, so much for this incredible message, Lauryna! 💖 Your kind words have absolutely made our day (if not our entire week!).
It means the world to us that you've continued to shop with Beauty and the Boutique year after year – that kind of trust is everything, and we never take it for granted. Knowing that our team's kindness, care, and quick support have stood out to you truly warms our hearts.
Katie and the team are always on the lookout for the most magical, effective products – and hearing that the tutorials help you get the best from them is the greatest compliment we could receive!
To have you say you trust us completely and buy all your beauty and makeup exclusively with us? We’re beyond honoured. Thank you for being such a special part of our community – we’re so grateful for you.
With love, The Beauty and the Boutique Team 💕✨
Fantastic Company
The videos are fantastic for recommending premium products and how to apply them with a good dose of fun included. Any queries I've emailed have been answered within a few hours and the recommendations have always been bang on! Hi highly recommend Beauty & the Boutique for your makeup products. Plus.. they have their dogs in the office.. what is there not to love about this company! x
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Thank you so much for your amazing message, Regina – it brought the biggest smiles to our faces! 😊
We’re so glad you’re loving the videos – sharing top-tier beauty tips with a healthy dash of fun is exactly what we aim for (because makeup should always feel like a joy, not a chore!).
It’s wonderful to hear our recommendations have hit the mark for you, and that our team has been speedy and helpful whenever you’ve had a question. That’s what we’re here for! 💌
And yes, the dogs in the office are absolutely part of the charm! 🐾 They bring so much joy to our day-to-day, and we love that you’ve noticed that little slice of magic too.
We’re so grateful for your kind words and support – thank you for being part of the Beauty and the Boutique family!
With love, The Beauty and the Boutique Team 💕✨
I have tried so many 'anti clump' and…
I have tried so many 'anti clump' and 'anti smudge' products over the years and non of them have ever lived up to that claim - even the very expensive ones. But now I have found Doe Eyes I won't be looking back! It applies beautifully with no clumping and after several hours of wear there is no sign of panda eyes at all.
I also wanted to mention the amazing customer service. After my initial order went missing (a Royal Mail issue, not theirs at all), they express shipped a replacement order to me so I would have it in time for my holiday. Now, that is exceptional customer care.
Doe Eyes was my first purchase from this brand but I will 100% be looking to swap out other products with theirs in the future.
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Ahhh Emma, thank you SO much for your beautiful review – we’re so thrilled that Doe Eyes has become your new go-to mascara! 💫
Hearing that Doe Eyes delivered on both the anti-clump and anti-smudge front makes us do a happy dance! No panda eyes – just fluttery, flake-free lashes - YAYYY ✨✨✨
And gosh, Emma, your kind words about how we were able to help you have just filled our hearts with so much joy! 🥰 We were so sorry your original parcel went missing, but it was absolutely our priority to make sure your mascara made it to you before your holiday – and we’re delighted it did! ☀️
It’s an honour to be part of your beauty routine now, Emma and we can’t wait to help you discover more makeup magic. ✨ Thank you again for your trust and support – we’re so grateful to have you in the Beauty and the Boutique community!
Sending lots of love and hugs from all the team here at Beauty and the Boutique 💕✨
I've been using Beauty and the Boutique…
I've been using Beauty and the Boutique products for several years now, and I couldn't be happier. They always recommend the very best you can find online, and their selections are consistently top-quality. Shipping is always punctual, and the packages are so thoughtfully wrapped — my daughter especially loves the little heart-shaped candies they include as a gift! The tutorials on their website are incredibly helpful, and the staff is genuinely kind and always available to assist. Highly recommended!
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Oh Elena, thank you so much for your kind words – they truly mean the world to us! 🥰💖
We’re over the moon to hear you’ve been cheering us on for several years - we feel so incredibly lucky to have you by our side!
It’s also such a joy to hear that your daughter loves the little heart-shaped sweets – those small touches are our way of sending a little love and sparkle with every parcel! 💌
We’re so pleased you love all of your beauty treasures and all the tutorials you've watched along the way, thank you from the bottom of our hearts for your lovely message and continued support – we’re so grateful to have you (and your daughter!) as part of our Beauty and the Boutique community 🥰🌟💞
Sending BIG hugs and heaps of love from all the team here at Beauty and the Boutique 💖
Great Company
I have been using beauty and the boutique for a few years now, love all of their products and Katie’s makeup tutorials are great and so easy to follow. I have never been disappointed with anything I have ordered, packaging is always beautifully done. Recently had to use their customer services it was exceptional. Do not hesitate in using this company.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Woohoo!! This is incredible to hear, Gill 🦋 We're SO delighted to know you're loving Katie's tips and recommendations - nothing makes our day more than knowing you're happy!
Thanks a million for your kind and thoughtful message 💖
We couldn’t do what we do without your amazing support - we’re just SO thrilled to have you here as part of our Beauty and the Boutique journey ✨
Here’s wishing you a wonderful day!
Sending lots of love from Team Beauty and the Boutique ❤
Simply the best!!!!
I have been using Beauty and the Boutique for a few years now, and to be honest, they are faultless!!
Katie is passionate about her work, and only brings good quality but affordable stuff to the table. Her team is second to none, they are prompt when answering any queries, polite, and their customer service is first class.
Also every time you shop there is a tree planted in your honour.... it doesn't get any better than that AND she helps with charities
Do not hesitate to use Beauty and the Boutique...you won't regret it.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Your message honestly gave us goosebumps, Tina – thank you from the bottom of our hearts! 💕
To be called “faultless” is the highest compliment, and we're so touched by your kind words about Katie and the team. We care deeply about every detail – from the products we choose and create, to how we treat every person who shops with us. So hearing that you’ve felt that care means everything.
Thank you too for recognising the small ways we try to give back – whether it's planting trees or supporting meaningful causes, it’s all inspired by wonderful people like you who continue to shop with kindness and purpose. 🤗🥰
We're so lucky to have you with us – thank you again for being part of the Beauty and the Boutique family.
With love and gratitude, The Beauty and the Boutique Team 💖 xoxox
Beauty and the boutique
The entire team at beauty and the boutique deserve to be recognised for their amazing work! From sourcing the best beauty products to helping you in any way possible! Some reviewers have stated that the products are expensive, I would say if you want the best, then you’re not going to waste your money! I have emailed the team for their help and have received prompt replies each time! They really are amazing!
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Wow, Berni 🥺 What an incredibly kind message to receive. Thank you! 🙏💕
Your words about our team mean so much to us – every single one of us is deeply committed to bringing you the very best, and it’s so rewarding to hear that care has come through in your experience.
We completely understand that quality sometimes comes with a price, and it means the world to know you see the value in the products we so thoughtfully curate and create. Thank you for trusting us and for taking the time to share such thoughtful encouragement – we’re truly grateful to have you with us!
With heartfelt thanks,The Beauty and the Boutique Team 💖🌟 xoxox
To be trusted, can't go wrong
I've been using Beauty and the Boutique for years now. Their products are amazing and all the tutorials Katie provides are so helpful. More recently, I even received exceptional customer service support from a query about wedding make-up. Love this shop, the team and Katie - you really can't go wrong!!
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Oh Shirley! Thank you so much for your beautiful message – it means the world to us! 🤗✨
We're truly touched to hear you've been with us for years, and that Katie's tutorials and our products have become a trusted part of your beauty journey. It’s especially lovely to know our team could support you with your wedding makeup – what an honour to be part of such a special moment in your life! 💕
Thank you for your continued support and kindness – we're so grateful to have you as part of our Beauty and the Boutique family.
With all our love, The Beauty and the Boutique Team 💕 xox
Completely love Katie and her amazing…
Completely love Katie and her amazing team! The tutorials are brilliant. I have learnt a lot and bought some amazing products.
Can’t recommend Beauty and the boutique enough. Just take a look! 😊
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Awwww, Tracey! What a joy to read your message – thank you so much! 🥰
We're so thrilled that you've been loving the tutorials and finding some beauty gems along the way. Katie and the whole team pour so much love into every video and product recommendation, so knowing it's helped you learn and feel amazing makes it all the more special. 💕
Thank you for being part of our Beauty and the Boutique family – your kind words and support mean the world to us!
With love, The Beauty and the Boutique Team 💖
Fantastic products, fantastic company!
I have ordered multiple products from Beauty and the Boutique over the last couple of years, and have had a fantastic experience with this company. Katie really knows products and has curated some fantastic choices. I have to say, though, that the ones she has created in her Love Katie line are hands down some of the best products I’ve used. I love this company and cannot recommend it enough!
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
WOW! Sara! Thank you so much for your kind words – you’ve truly made our day! 💖
We’re over the moon to hear how much you’ve loved your Beauty and the Boutique finds, and especially that our Love Katie creations have become some of your favourites. Every single product is a labour of love from Katie and our expert formulators – so knowing they’ve made a difference to your routine is the biggest compliment we could receive.🤗
Thank you for being such a lovely part of our community. Your support means more than we can say, and we can’t wait to share even more exciting things with you soon! 🤩
With heartfelt thanks, The Beauty and the Boutique Team 💖 xoxox
Not worth the money
The items are very expensive for what you get. Some of the products are more like trial size products and After going online I have found well known brands to be better value for your money. The products themselves were no better than the cheaper eyeliners, mascara, blush and eyebrow pencils I already own so for that reason I do not feel I would recommend this site I just wish I'd done my research and saved myself £100
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Hi there,
Firstly, thank you so much for taking the time to leave us your feedback, it means so much to us all.
We're so sorry that the items you received didn't meet your expectations this time.
Your happiness is most important to us, and we'll issue you a FULL refund for your order immediately. PLUS, we'd also love to give you a product up to the value of £50 - we really want you to find your perfect beauty treasures! So that we may do this for you, please kindly pop your order details in an email to us here: help@beautyandtheboutique.com. ✨
We understand how important it is to find value in the products you love, and we wanted to share a little about why we price the way we do. All of the beautiful products we stock are hand-picked by Katie, our founder and Makeup Artist, to meet the highest standards of quality and performance.
As part of being a proud stockist, we follow the ‘recommended retail price’ set by our trusted brands. This helps ensure the longevity of the brands we adore, preventing price undercutting.
On top of this, our team of beauty experts is always here to offer free advice and tips, no matter what products you already own! Simply pop us a message and we'll get back to you.
We hope this helps and we look forward to hearing back from you very soon so that we may help you further.
Warmest wishes,
The Beauty and the Boutique Team ❤️
Love dealing with this Company
I have been buying Beauty and the Boutique products for a few years now and have never been disappointed with any of them. The Company are just lovely to deal with. They have all these helpful videos teaching you how to use their various products and Katie (and her friends) come over as so likeable and positive - and beautiful. Any emails I have had to send have been responded to immediately. Excellent communications. I can't think of another beauty firm that deals in such a lovely way with its customers - and the products do really work as well as they say they will. I can't recommend highly enough.
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Oh, beautiful Catherine! Your kind words truly touched our hearts – thank you so much for taking the time to share your experience! 💖
At Beauty and the Boutique, we pour our hearts into everything we do – from our formulas and videos to the way we connect with our community – and hearing how much that means to you is just the most wonderful reminder of why we do it. Your lovely note about Katie and the team being likeable and positive (and beautiful – oh you!) has everyone smiling from ear to ear.🌟
We’re beyond grateful for your continued support over the years – and for your trust in us and our products. It means everything to know that our little corner of the beauty world is a place you can count on for kindness, help, and products that truly deliver.
We can’t wait to share even more beauty magic with you soon. Thank you again, Catherine – we’re so lucky to have you as part of our community. 💫
With love and warmest wishes from us all here at Beauty and the Boutique 💕💫 xoxox
Een pareltje ❤️
Beauty and the Boutique is een geweldig bedrijf.
Op hun website vind je heel veel topproducten voorzien van alle informatie, video's en tips.
Bestellingen worden zorgvuldig en mooi verpakt en HEEL snel geleverd.
De klantendienst is ook echt HEEL goed.
De mensen die voor dit bedrijf werken zijn niet alleen heel professioneel. Ze hebben het hart op de juiste plaats.
Beauty and the boutique is TOP
Echt een aanrader
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
WOW, Elke, wat een fantastische feedback kregen we vanochtend op het hoofdkantoor van Beauty and the Boutique.
HEEL ERG BEDANKT voor je ongelooflijk lieve woorden. ✨ 💞
We zijn zo blij dat je geniet van alles wat we doen, en we zijn superblij dat ons team je heeft kunnen helpen 🥰 We staan altijd voor je klaar voor al je vragen, hoe groot of klein ook. ❤️
We zouden niet kunnen doen wat we doen zonder je geweldige steun, Elke - we zijn gewoon ZO blij dat je hier bent als onderdeel van ons Beauty and the Boutique-avontuur.
Nogmaals bedankt dat je onze dag hebt opgefleurd met je lieve vriendelijkheid.
We hopen dat je een net zo FANTASTISCHE dag hebt als JIJ!
Veel liefs van je vrienden hier bij Beauty and the Boutique ⭐️
------------------------------
WOW, Elke, what fabulous feedback to receive this morning at Beauty and the Boutique HQ.
THANK YOU from the bottom of our hearts for your incredibly kind words. ✨ 💞
We're so pleased you're enjoying everything we do, and we're super happy that our team could help you 🥰 We're always here for any questions, no matter how big or small.❤️
We couldn’t do what we do without your amazing support, Elke - we’re just SO happy to have you here as part of our Beauty and the Boutique journey.
Thank you again for brightening our day with your lovely kindness.
We hope you have a day as AMAZING as YOU ARE!
Lots of love from your friends here at Beauty and the Boutique ⭐️ xoxo
Best one stop shop for beauty products
I always buy my make up from Beauty and the Boutique becauae there is nothing not to love and with new choices just arrived this morning my mind isn't changed! Excellent products hand picked by a make up artist, down to earth videos on the products and how to use them, beautiful packaging... everything Katie does on her website is fabulous. I never give less stars because you I like a product, that's not a fault with the product itself, the site or the company, it's down to my taste, but I can honestly say I've never disliked anything I've had from BATB. ♥️
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
This is just the kindest message – thank you so much, Anne! 💫
We’re beyond grateful for your loyalty and the love you’ve shown for everything we do. Every product on the site is hand-selected with so much care and intention, so to know they’ve consistently brought you joy (and a little bit of makeup magic!) really means the world. 🤗
Katie pours her heart into each video and choice, always thinking about how to make beauty simple, joyful and real – and it’s so special to hear that this shines through for you. 💕
Thank you again for your thoughtful words and support – we feel incredibly lucky to have you as part of our wonderful community. 🥰
With love from us all here at Beauty and the Boutique 💖 xox
Wonderful product and company
I am so thankful to Katie's great and informative videos and her wonderful company. After trying countless number of concealers, I decided to try Katie's Rested & Youthful Under Eye Perfector to address my very dark circles. Sincerely, this is the best concealer I've ever used! It's like a magic eraser. It hides my dark circles, blemishes and shadows on my face so beautifully, looks completely natural, and it's easy to use. It's not dry or cakey - it's smooth and unnoticeable. You wouldn't know I have makeup on and makes me look years younger. Katie and her team are geniuses. Thank you for creating such an amazing product. I'm hooked!
30. März 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Thank you so much for your beautiful words – this absolutely made our day! 🌟
We’re so happy to hear that Rested & Youthful is giving you the results you’ve been searching for. Creating a product that feels like second skin, yet brings such visible transformation, was exactly what Katie had in mind – and reading how it’s become your new go-to means the world to us. 🤗
Your description – “magic eraser” – couldn’t be more perfect. That smooth, undetectable finish that lifts shadows and brings light back to your complexion is everything we hoped to give you. And to know it’s making you feel more confident and radiant? That’s the real magic. ✨
Thank you for taking the time to share your experience and for trusting us on your journey. We're so grateful to have you as part of our community – your support means everything.
With love and hugs from us all here at Beauty and the Boutique 💖 xox
Just got my first order
First order ever, spontaneous buy. I liked the authenticity and kindness of the explanations. Not disappointed at all. Really decent products. They do what they say. And most of all, you feel the care when you open the package. It is wrapped with care and love. Order something and you will see what I mean. Well done ladies, keep on the good work 💪🏼
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Beauty and the Boutique
Oh Karin, this is such a WONDERFUL review, we're all smiling from ear to ear reading your lovely message this morning at Beauty and the Boutique HQ! 🥰
Thank you from the bottom of our hearts for taking the time to let us know how much you enjoyed your first experience with us here at Beauty and the Boutique and a HUGE warm welcome - we're so happy to have you here, thank you for choosing us ✨❤️
Knowing you love your beauty treasures has made our day! We're so grateful to have you as part of our community, Karin!
Wishing you a day as wonderful as YOU!
Sending BIG hugs and heaps of love from all the team here at Beauty and the Boutique ❤️xoxo
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.