BC Ferries Bewertungen 

This organization is absolutely archaic and has zero regard for customers.
Had a reservation and due to traffic was 4 minutes past the cut off of their archaic window and as a result the lady just shrugged and said that’s a 3 sailing wait you won’t be leaving for 3.5 hours for a 4 minutes delay!!!!
Then I sit and watch them for 3 hours loading giant commercial trucks onto a Friday afternoon sailing window with families waiting in the blistering heat for 3 sailings to go.

We went this afternoon from Mill Bay to Brentwood for dinner, forgetting to check the time of the last sailing, and arrived back for the return home just as the last crossing from Mill Bay arrived. So no ferry ride back. The cost of a stay at the Brentwood Inn is steep and there are no water taxis. As we were trying to figure out what to do, the same man who always greets us with a smile asked how he could help. In the end he insisted on driving us the 40 or so km to Mill Bay to pick up our car and refused to accept any form of pay back. On the trip we learned from Hardeep how his family has been in the country for several generations, how his daughter is doing grad work and his son is starting uni this fall, how they all speak 3 languages and this is his post-retirement job. He also explained that the Mill Bay-Brentwood ferry is run by 4 folks who, like Hardeep, work together to make everything work as well and smoothly as possible. We really did try to give him something to show our appreciation but he insisted that "No thank you. This is the way we do things around here". Thank you Hardeep. See you soon.

We arrived for our scheduled sailing and it was cancelled. we had to wait hours for the next available boat!

I arrived 29 minutes before sailing and 10 minutes before loading even started having paid extra for a guaranteed sailing only to find that you had overbooked and sold my place to someone else. I was put on stand by and missed my guaranteed sailing and had to wait for two 1/2 hours. Not a single word of explanation. Your business practice is criminal and your communication utterly appalling

My main grievance concerns reservations.

Anyone who has ever traveled on board BC Ferries knows the anxiety of sailing with a vehicle. Will I make it on the next sailing?

Just beware the reservation system doesn't actually provide
an unconditional reservation.

You will be penalized to travel standby and the reservation fee forfeited if you do not show up in the defined window period preceding your sailing.