BC Ferries Bewertungen 

No ferry ,horseshoe bay to departure bay for five hours!
It’s the afternoon schedule at present and it is appalling to think there would be no ferry service between these highly populated areas in the middle of the afternoon. This would be prime time for travel and is unacceptable to see this poor schedule offered.

Went to put creamer in my coffee tonight (sept 16, 2026 10;40 pm sailing horseshoe bay to departure bay and the employee at the coffee bar not cafeteria wanted to look in my cup to make sure I wasn’t stealing the cream! Like what the hell I bought the coffee from her earlier. Even if I was I’m sure they can afford 2 tablespoons of cream!

22 mins delayed on our trip from Nanaimo duke point to Tsawwasen.
- the hardest process to order a beer …smh…then after we finally got the drinks i tried to order more there was four of us i went through same process and eventually told it was passed the 30 min cut off after standing in line for over 15mins i trike then to do somethin about it . it wasn’t even 30 min cut off because we were told we are 20 mins late

Never have I seen this service run smoothly…. Always an issue or delay ….
Plus this service should be free due to the fact it’s part of our highways that is covered by our taxes …..
Unfortunately they have us by the balls …. Trust me if there was any other service I would use it

Bc ferry runs pretty great service with my experiences..but I don't agree with ur no smoking policies, we can't smoke at all smoking doesn't make me jump off ur boat but u allow drinking that's just crazy to me.
Smoking still exist and u should give us a spot a place to enjoy are habits to. Don't just cater to the non smokers not really fair.

Worst transportation system in Canada.

For the price we all pay . The cleanliness of the Tsawwassen terminal is atrocious . Toilet paper rolls just sitting on the back of toilets and on the floor. 4 employees standing in there not doing anything. Collecting quite a paycheck for doing nothing . 3 sailing waits , ignorant staff. ....

Arrived 20 minutes before boarding and was told that we were on standby. We had made pre reservations so it seems that it does not count. Paid $360.00 for a car and 4 people which we found to be overly expensive.
Also had a miniature dachshund with us and had to stand on the outer deck as pets are not allowed inside. Wonder what happens in the winter months. Wind was quite chilly being on 5th outside deck for 1 and a half hours. Not worth the money.

Booked a ferry well in advance for a special occasion only to have them cancel it last minute due to a ramp issue reducing car space by half. Called support for assistance, but was told it's too bad.

I travel on and off Vancouver island for work. BC ferrie is the worst option. From late sailings, poor maintenance on boasts. The facilities at the terminals are run down, bathrooms are always dirty. Food at the restaurants is expensive and awful on and off the boats. This organization needs a complete overhaul from the CEO to dock workers.

Horrendous Service! Endless cancelations and the website freezes so you can't rebook. The only thing that changes with BCFerries is the price, which continues to go up. We need more competition as BC Ferries cannot handle it!

I arrived at 6:32 with a prepaid reservation.
they said I was "late" and was put in standby.
Along with people with no reservation and even behind them. So was held back a sailing and lost my job because it was my second week. I took the ferry every day twice a day for a week. it was late 4/10 times... one was 45 minutes late. completely unreliable. overpriced and terrible attitude from staff. Need private services to compete. Embarrassing.

Even if you make a reservation, be sure to be there 30 minutes prior to the sailing. This is a very strict policy that they follow as it was explained by the agent in an arrogant tone when I was 2 minutes late. I was input on the standby lane and was unsuccessful catching our 7 AM ferry.
The policy of showing up 30 minutes prior to the sailing is an absolute joke and unnecessary.

I had a fall on the b.c ferries terminal and they had the nerve to pass the blame onto me.
They're lucky i wasnt an old lady and broke a hip or it would have been a massive lawsuit instead of the polite reachout they received from me.

6 hour delay. Completely threw off any plans I had for the day. Actually theft

Very very bad. No ferry running after 7pm and then the ones that went weren’t even full!!! So I got stranded in Vancouver for the night. Awful experience. Now I’ve been here for 4 hours waiting for the stupid boat that keeps getting “delayed”… you call this a business I call this a scam.

If you are a tourist trying to book a reservation, it’s a nightmare. We were not allowed to pay online, and on top of that, the service is especially poor.

The fact that BC Ferry makes you book a reservation a month or two in advance in order to get on a sailing and if you arrive 2 to 3 hours before the ferry sails and you have not made a reservation, you will be lucky to get on that ferry. BC Ferry is extracting money from people that make reservations instead they should raise the Ferry price and give everyone a chance to get on. They should be ashamed of themselves -thoughtless and greedy.

Maria in bc ferry costomer service is really great, her espectful behavior satisfy every disappointed customer.
Bc ferry should be proud of having such a member.

As usual, the ferry was late this morning without any real explanation. We left twenty five minutes after the scheduled departure, which I guess was “on time” for them.

In May, we waited over two hours with no information as to why we were delayed. We try to avoid using BC Ferries whenever possible.

I guess they think we’re a captive audience so what does it matter what we think, after all, we’re just the people paying for their “service”.

Apparently, they’re a terrible in employer too. I friend of ours worked there for a few months and said, “to hell with this!”