Have had a few dealing with Banham recently, including buying and fitting new lock, repairing and rehanging front door amongst other things. Every interaction with each individual has been a pleasur... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Mehr ansehen
Unternehmen hat geantwortet
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Mehr ansehen
Unternehmen hat geantwortet
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsdienst
- auch in
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Notfall-Schlüsseldienst
- Schlösseranbieter
- Türenlieferant
Vom Unternehmen geschrieben
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktinformationen
20 Thornsett Road, SW18 4EF, London, Vereinigtes Königreich
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.6
Hervorragend
6407 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Banham Group
Dear Emma,
Thank you for your lovely feedback. We're pleased to hear our team made such a positive impression and that you found them professional, polite and knowledgeable.
We really appreciate your support, and thank you for choosing Banham.
Kind regards,
Banham Customer Service Team
Banham does provide very adequate…
Banham does provide very adequate security for the home overall. However some of the pitfalls which I have remained to find with the company’s services are:
- Customer support & communication can be improved especially over the telephone
- Engineer visit should be more punctual and better informed ahead of time!
- Company’s protocol should be reviewed overall for the satisfaction of its customers.
31. Juli 2026
Antwort von Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a review, and for your comments. We are always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
In the meantime, if you require any additional support, please contact our customer service team at customerservice@banham.co.uk and we shall be happy to help.
We wish you a pleasant afternoon.
Kind regards
Banham Customer Service Team
I called Banham to explain the issue I…
I called Banham to explain the issue I was having with my entrance door. They sent me a locksmith, even though I explained that the issue had to do with the door hinges and that’s where I needed help. I had to pay a lot for nothing, as the locksmith refused to solve the issue - and had to pay for someone else from a different company to come help. I asked Banham to at least offer me a partial refund, as they had mistakenly sent someone who could absolutely not help, but they refused to acknowledge the mistake on their end and refused to offer even a partial refund. I was fully trusting the company given the fact that they usually offer premium services, but I was very wrong.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Good morning
Thank you very much for taking the time to leave us a review, and for bringing this to our attention. We are truly sorry to hear about your experience.
Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk so we can address your concerns and find a solution.
Once again, we apologise that our service did not meet your expectations but am confident we can resolve this to your satisfaction.
Kind regards
Banham Customer Service Team
Antwort von Banham Group
Good afternoon,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Good people and helpful
30. Juli 2026
Antwort von Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Banham Customer Service Team
The engineer called me to say he was on…
The engineer called me to say he was on his way. The annual service inspection was very efficient and the engineer was friendly and respectful while in the house. Everything was checked thoroughly
7. August 2026
Antwort von Banham Group
Good morning,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and will let the engineer know about your feedback.
Have a lovely afternoon.
Kind regards
Banham Customer Service Team
Antwort von Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Banham Customer Service Team
Timely and efficient
Engineer turned up on time and was very polite and efficient. Helped with some advice on use.
5. August 2026
Antwort von Banham Group
Good morning,
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Banham Customer Service Team
Antwort von Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Banham Customer Service Team
Very nice young man
Very nice young man
👨 polite smiley charming
Efficient
Non judgemental over the mess in our house 🤣
6. August 2026
Antwort von Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
Antwort von Banham Group
Good morning,
Thank you for taking the time to leave us a 5-star review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
After care is terrible
After care is terrible. I need new keys and spent an hour going round in circles on their website. So called them after lots of choosing the right dept part it rang for 10mins and then cut me off. Same happened again. Wish I'd chosen a different door system.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Good afternoon,
Thank you for taking the time to leave us this review. We are so sorry to learn of your experience but wish to assure you that we are here to support on any requests you have.
As Trustpilot do not provide us with your contact details, we would ask you to call our Customer Service team on 02067 622 5151 and we shall be happy to assist you with your key cutting enquiry.
Kind regards
Excellent Banham’s service
First, the Banham’s employee came on time and began reviewing all aspects of verifying the Banham service. Second, with focused and systematic inspection of the expectations that all was working well was as it should be, it did not take long to demonstrate that was the case. Third, the Banham’s employee used the time well and produced a list that showed everything had been inspected and was as it should be. Excellent!
4. August 2026
Antwort von Banham Group
Good afternoon,
Thank you very much for taking the time to leave us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided and will of course be passing your comments onto our engineer.
Have a lovely afternoon,
Kind regards
Banham Customer Service Team
Excellent service from Riccardo at Banham
Excellent service from Banham, had locks fitted a few months ago and have had a couple of snags, Riccardo came out and sorted it all under warranty, extremely punctual, polite and helpful, thank you.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Good afternoon,
Thank you for taking the time to leave us s 5-star review. We are pleased that you were satisfied with your lock purchase and follow-up service appointment, and really appreciate the feedback you have given.
We wish you a pleasant afternoon.
Kind regards
Banham Customer Service Team
Antwort von Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
BANHAM WHAT IS GOING ON...I WAITED IN…
BANHAM WHAT IS GOING ON...I WAITED IN FOR 1/2 DAY FOR A SCHEDULED ALARM MAINTENANCE APPT. HAD REMINDERS VIA TEXT FROM YOU THREE TIMES BEFORE TODAY. I CALLED BANHAM THEY KNOW NOTHING ABOUT THE APPOINTMENT AS SWINDON ARE HANDLING IT....I CALL SWINDON...THEY KNOW NOTHING ABOUT IT BANHAM HAS NOT INFORMED THEM OF AN APPT.
THIS USED TO HAPPEN TO ME WITH OUR OTHER PROPERTIES HAD 5 APPTS THAT NO ONE TURNED UP FOR AND NOW ITS HAPPENING AGAIN....
AWFUL SERVICE FOR A COMPANY THAT IS NOT CHEAP.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Good afternoon
Thank you for taking the time to leave us a review. We are sincerely sorry to learn of your experience today but appreciate this being brought to our attention.
I am aware that you have this afternoon spoken directly with our alarm service team so please be assured that resolving this to your satisfaction is a priority for us and we shall contact you by telephone as requested.
Once again, we apologise that our service did not meet your expectations.
We wish you a pleasant evening.
Kind regards
Banham Customer Service Team
Great service
Very easy to set up the appointment, the engineer was friendly and professional and a credit to the company.
27. Juli 2026
Antwort von Banham Group
Good afternoon,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Andy emergency locksmith - a hero!
This review is purely for Andy, the emergency locksmith who was working on the night of 01/08/26. He was the kindest, most efficient and patient locksmith you could hope for. He helped me with a complicated situation involving a neighbour. What a hero. Banham are lucky to have him - I hope he sees this!
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Good afternoon,
Thank you very much for taking the time to leave us this great review. We are glad to hear that you were happy with the service provided by our night locksmith so please be assured that we shall pass on your comments onto Andy.
Have a lovely afternoon.
Kind regards
Banham Customer Service Team
Very efficient
Appointment reminder on email. Another reminder day before. Engineers arrived on schedule and carried out annual service in 30 minutes. Very efficient.
30. Juli 2026
Antwort von Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we will make sure that your comments are passed onto our management team.
Kind regards
Banham Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.