Avoid at all costs. My father bought a necklace and paid for next day delivery. The parcel didn’t arrive and he received an email saying there was a delay in shipping. Since then we have contacted the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Mehr ansehen
Unternehmen hat geantwortet
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Mehr ansehen
Unternehmen hat geantwortet
The ring I ordered for my sister and was stunning. It came beautifully packaged with an authenticity certificate. Sadly, it was too small and I had to return it. Amy at Customer Services was extrem... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Kontaktinformationen
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Vereinigtes Königreich
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
4.0
Gut
191 Bewertungen
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Brilliant 👏 my (now) fiancée loves it 🥳
15. Februar 2024
Antwort von Bail & Stone
Good morning Vicky,
Congratulations on your engagement!
We are delighted to hear that your fiancée loves the jewellery.
Kind regards,
Bail & Stone
Very satisfied with my order
Very satisfied with my order, fantastic service.
17. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bail & Stone
Good morning Wendy,
Thank you for taking the time to share your wonderful 5-star review.
Kind regards,
Bail & Stone
Good price for what it is
Lovely ring, great price but the opal stone itself could have been a little better quality, Was mainly plain white with a tiny piece of flashy colour in the middle very hard to see compared to the pic of the ring on there website full of flashy colour,
Regards
Lewis
12. Februar 2024
Antwort von Bail & Stone
Good morning Lewis,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found the ring lovely and reasonably priced. However, we apologise for any disappointment regarding the opal stone's quality not meeting your expectations.
We regularly review our product descriptions and images to ensure they accurately represent the items. Your comments are appreciated and will help us make improvements to our overall customer experience.
Kind regards,
Bail & Stone
Arrived on time nicely packaged
9. Januar 2024
Antwort von Bail & Stone
Good morning Jayne,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
A first class service I would recommend to anyone.
The gold ring I purchased for my granddaughter was beautiful, she adored it. It was well packaged in a lovely ring box and with a matching gift bag making it look quite exquisite and expensive looking. The delivery was very quick making the whole shopping experience with Bail & Stone a first class experience.
15. Januar 2024
Antwort von Bail & Stone
Good afternoon Judith,
Thank you so much for taking the time to share your positive experience with us.
We are thrilled to hear that your granddaughter loved the ring, and we appreciate your kind words about our packaging and speedy delivery.
Kind regards,
Bail & Stone
Very Satisfied
From navigating the website to receiving the item the process was very easy. The item arrived promptly and in packaging that protected it. The inner packaging was lovely and very fitting for a special gift
5. Januar 2024
Antwort von Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
It's wonderful to know that your order arrived promptly and was well-protected by our packaging. We take pride in ensuring that our customers receive their items in pristine condition.
Kind regards,
Bail & Stone
Very quick and very efficient service…
Very quick and very efficient service from you keep it up.
12. Januar 2024
Antwort von Bail & Stone
Good afternoon John,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
amazing ear rings I received
What amazing ear rings I received. Not too big not too small. Perfect size and beautiful. Will be ordering ear rings for my daughter in law's birthday. Thank you
10. Januar 2024
Antwort von Bail & Stone
Good afternoon Miss Wheatley,
Thank you for taking the time to share your amazing feedback.
It is wonderful to know that you had a positive experience, and we look forward to assisting you with earrings for your daughter-in-law's birthday.
Kind regards,
Bail & Stone
Lov.ey ring when I got the correct one…
Lov.ey ring when I got the correct one I ordered. Rox Anne very helpful
8. Januar 2024
Antwort von Bail & Stone
Good afternoon,
Thank you for taking the time to share your positive feedback.
Kind regards,
Bail & Stone
Well packaged good delivery
Well packaged good delivery. Bit smaller than I thought but nice earrings.
5. Januar 2024
Antwort von Bail & Stone
Good afternoon Mrs Jane Morris,
Thank you for taking the time to share your feedback with us. We're delighted to hear that your order was well-packaged, and the delivery met your expectations.
We appreciate your honesty about the size of the earrings. We understand that size preferences can vary, and we're glad to hear that despite the size being a bit smaller than expected, you still find them nice.
Kind regards,
Bail & Stone
Absolutely in Love with my bracelet
Absolutely in Love with my bracelet
Quick efficient delivery
Informed of delivery from moment it was dispatched
28. Dezember 2023
Antwort von Bail & Stone
Good afternoon,
Thank you for taking the time to share your 5-star review.
We are thrilled to hear that you are absolutely in love with your bracelet.
Kind regards,
Bail & Stone
Antwort von Bail & Stone
Good morning,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Antwort von Bail & Stone
Good aftrnoon Natasha,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Seamless experience and quality item
Seamless experience. I was kept up to date at every stage of the shipping process, great delivery. Beautifully packaged. Fantastic earrings, quality items. My wife loves them. Highly recommended.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Bail & Stone
Good morning Pete,
Thank you for your fantastic feedback.
We're delighted to hear that you had a seamless experience and were kept up to date at every stage of the shipping process.
We're very happy to hear that the earrings met your expectations in terms of quality and that your wife loves them. Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Was so impressed by this beautiful ring
12. Dezember 2023
Antwort von Bail & Stone
Good afternoon Joy,
Thank you for taking the time to leave your amazing 5-star review.
Kind regards,
Bail & Stone
I was impressed with the quick delivery…
I was impressed with the quick delivery and the way they where packed,the earrings are of good quality but I think they a little bit fragile for every day wear,but I am not disappointed but probably wouldn’t buy again.
18. Dezember 2023
Antwort von Bail & Stone
Good afternoon,
Thank you for taking the time to leave your feedback.
We're pleased to hear that the quick delivery and packaging met your expectations. We appreciate your honesty about the earrings' durability, and we'll consider your comments as we strive to improve our products.
Kind regards,
Bail & Stone
For the price the ring is extremely thin
19. Dezember 2023
Antwort von Bail & Stone
Good afternoon Nicole,
Thank you for taking the time to share your feedback.
We appreciate your comments, and we apologise if the ring's thickness did not meet your expectations concerning the price.
I want to assure you that customer satisfaction is our priority, and we stand behind the quality of our products. If the ring does not meet your expectations, we offer a 30-day money-back guarantee from the day of delivery.
If you have additional queries or wish to discuss further, please feel free to contact us at 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm. One of our Customer Service Team members will be happy to assist you.
Kind regards,
David Whitfield
Customer Service Manager
Great products and delivery.
11. Dezember 2023
Antwort von Bail & Stone
Good afternoon Gill,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Great packaging arrived well protected
18. Dezember 2023
Antwort von Bail & Stone
Good afternoon Stuart,
Thank you for taking the time to leave your positive feedback.
Kind regards,
Bail & Stone
Easy to order delivery was excellent
Easy to order delivery was excellent, jewellery was really beautiful and a good price
18. Dezember 2023
Antwort von Bail & Stone
Good afternoon Maureen,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.