AXA Insurance Northern Ireland Bewertungen 

Quote of £1200 for a 35 year old with a completely clean driving license, over 10 years claims free. Twice as expensive as most other companies.

Absolutely useless. Had a policy with AXA last year that finished in may 2026 and was supposed to kick in for renewal once my policy was up. I contacted AXA two separate times to cancel my renewal as I didn’t need it. They assured me the first time I rang that it was cancelled from then, I then received a letter regarding the renewal so I rang a second time to just confirm my renewal was not set up to kick in, they assured me again it was cancelled. Now, a few weeks later, they have taken a payment of £271 pounds of me for a renewal that I was assured was cancelled. I then called up as soon as I noticed, and the guy on the phone started the process for a refund, and told me it would take 1-2 days. 3 days later, today, i still haven’t received it so I called into my local branch (coleraine) to find out more information on when I will be getting my payment and why this has happened. This has now left me stuck struggling to pay bills and feed my family, which you can understand is extremely frustrating and stressful as this was solely AXA’s fault. The worker that I spoke to confirmed my refund was in process, but it would take 5-10 business days, but did say it would usually be there in 3 business days. I asked her if it was possible for a cash refund as I need the money before the actual refund date and she was quite rude, telling me they do not deal with cash and I should know that already due to one small sign they had on the wall saying they don’t accept cash. through this conversation, I obviously was frustrated as I need this sorted and I was being told different information between the phone line and the worker in the branch. I assured her I had no problem with her as I knew it wasn’t her fault I was just frustrated at the situation itself, but she continued to talk down to me and get cheeky, accusing me of having ‘rude tone’ and basically tried to say I was taking it out on her. So not only has this company continued a policy after assuring me it was cancelled, took nearly all my wage for a payment that should’ve never been took and left me completely stuck, telling my different pieces of information, the worker was then not much help at all and was completely unprofessional in the way she spoke to me, and then had the audacity to blame me for the issue, leaving me completely embarrassed and feeling targeted for asking simple and reasonable questions. I have no choice but to wait for my money they took, and be completely stuck and unable to pay my insurance this month, meaning I cannot get to work, therefore cannot earn any more money, which could leave me homeless if I fail to make rent. They are no use, no help, and more hassle than they’re worth.

Poor excuse of a company and customer service. Cancelled the same policy twice yet they still took payment of just under £300 for first month's renewal leaving me broke, unable to pay my bills and my current insurance which is due this week too. Went into the local office (Coleraine) for confirmation that payment had been sent and policy was cancelled. Only for the assistant to get annoyed at me asking simple questions and left me embarrassed in the middle of the shop. They are great when taking your money and your not making a claim! Stay away

Despite driving without any accidents and not using the policy even to replace the windshield and paying the no-claim bonus option every year, they increased my car insurance every year, so I left this sick company.They still haven't sent me a no-claims certificate. AXA NI THANK YOU

Quite concerning I called customer service at 9:43am on Saturday 21st March to discuss my payments, and the agent was definitely on loudspeaker while asking my security questions and personal details.

Having worked in call centres before, even when working from home, it is a strict policy to always use headsets, no matter the circumstances. I don’t normally have any issues with AXA NI, as the insurance has always been great, but this was disconcerting, especially if other household members were in the same room.

The agent tried to claim they weren’t on loudspeaker, but as a software professional, I know the difference.It should not matter if today is a warm day customer privacy is always paramount.

I enquired about home insurance with AXA NI and was put through what seemed like an interrogation in regard to the date my house was built, and what type of slates were on the roof. I was asked to email evidence of the date the house was built which I sent there and then while still on the phone, and because it was through google this was not accepted. This was a very unpleasant and unnecessary experience and I was made to feel like I was being dishonest, despite having many years home insurance with no claims.

I've had such a terrible time of things lately and trying to sort out a claim of my car as a result of arson attack was not made easy by some Customer service providers that being said I spoke with a lovely man this morning 10.10 20/01/26 his name was Dave that's all I know I rang into AXA customer service ni he was so helpful and very kind and helped me get on the right road for getting my car paid out for
He was very compassionate about my Feelings as a result of this happening at my home and sympathised with me the loss of my brother that had just passed away suddenly
This is definitely a very down to earth man , and a nice mannerism with him
AXA this is Most definitely the type of customer service all your team should strive to be more like
Well done Dave , for basically being human and listening and supporting

Such a bad service, had me paying dearer insurance for 2 years because someone couldn’t input data correctly. And the customer service is terrible, how dare a customer need to ring that’s the attitude of them. Never have I ever had such a bad experience with car insurance. I would rather pay dearer than stay with Axa.

Northern Ireland's worst insurance provider, particularly in Newtownabbey I don't understand how such dishonest people can work there, and the car specialists are qualified but lack specialization and knowledge, making them feel like experts despite their lack of automotive knowledge. Due to the company's excellent reputation in Europe, management should also pay attention to the type of individuals on the team who are tarnishing their reputation.

Spoke to Louise from AXAs Belfast branch, think she was from Derry due to the accent. I don’t normally write reviews but she was very helpful and helped me renew my policy, great customer service from her. Was on the phone to her at 10:30 and rang her again at 2pm and she was just as helpful and cheery. Thanks Louise😊

Horrendous company they don't care about lying to customers...avoid these like the plague

Terrible company and customer service is awful, I always have to ring about 15 times and then they send me letters saying I have to ring them back because they've made a mistake.

Absolutely shocking company. Nobody knows what is going on and they are very rude

Been arranging my insurance each year for over 45 years and never received worse service

Dealt with Jared for the 2nd time on Thursday and cannot thank him enough. He answered all of my many questions and his customer service is excellent! Will be using him again next year!

Appalling customer service provided today by an unhelpful, arrogant and disrespectful AXA employee called Jack.Loyal customer of 15 years and have never claimed yet insurance renewal increases year on year. 6 times I asked to be referred to a manger. Yet none was available to take the call, then when I eventually got a complaint logged I was told they couldn’t guarantee that I would get a call back. Jack would not disclose who their complaints manager or customer service manager is so I think it may be best to send the whole board of management the complaint letter and maybe I might get a call back. Needless to say I shall be referring this to the Financial Ombudsman as this is something that they need to be aware of.AXA are very eager to take your money but provide very mediocre customer service. The amount of people who have experienced this behavior by them is also growing by the hour going by the amount of comments on my social media page.So people be aware of this company’s attitude to their customers.

Had an accident that wasn't my fault nearly 6yrs ago. Other driver was also insured by axa (Happy days you would think, this should be smooth sailing) I am still waiting on a settlement to this day and am being forced to take Axa to court over this. Absolute scumbags at this company, happy to take your money as I was a customer for years but will do everything in their power to screw you and hold out on you that they can. Avoid at all costs!!

Been with Axa for the last 2 years and through 3 different cars. Never missed a payment until last month, then missed the payment due on december 2nd. They refuse to wait for the payment until next week and told me unless I pay the £2500 left on my policy by 6pm today then my insurance is cancelled.

Unbelievable company with absolutely no care for customers. 0/10 will be taking out insurance with a different company

Horrible company. No real complaints department. I missed my renewal price by a few days for a honest reason. Wouldn’t allow me to have the renewal price and tried charging me an extra 200.

Cheaper insurance companies out there with decent customer service.

If you can source home insurance anywhere else - PLEASE DO - DO NOT take a home insurance policy with AXA as you simply get a complete run-around when you contact for advise and recommendation for repair of an engagement ring. Contact first made in June, and now October, we have had a litany of unprofessional contact with a company nominated by AXA to work the claim. At our wits end 3 months later, we contacted AXA again to seek help and advise of the appalling poor service we have received - and despite all their promises of a call back within 2 days, we have had to call ourselves again now twice and are still not getting to speak to anyone or getting anywhere. Complete frustration, no service, no customer care and constant non-communication. Spend your money with another company - any other company.

I've been with AXA for a few years now, and honestly, I can't complain. I was shocked to read so many bad reviews.
When I get my renewal every year, ok it's always more than the previous year, even with never making any claims.
But when I speak to an agent, they always do there best to get the price down, and they have always came back with a discounted price. Ok!! I have had cheaper quotes on compare.com but to be honest, I would rather stay with a local company in Northern Ireland, that I can speak to over the phone. AXA always answer my calls..
Ok I've never had to claim. But I think if I ever did, at least I know, it's a local firm, and can be assured I'd get to speak to someone. I'd recommend them 100% So thank you AXA, and please thank the girl I spoke to today, she was very helpful.. Angela Glackin..