I don't even know how to contact customer service, I've tried every since I've purchased these glasses. The battery drains even when not wearing them. The camera malfunction, it takes pictures and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Outstanding great quality great sound clear pictures good videos, enough minutes for a short video. Doesn’t fall or slip off. The price it’s the best part!! light and doesn’t hurt the ears Battery Lif... Mehr ansehen
Takes great quality video/pictures, plays music really amazingly and it’s very impressive, buttons all work well and the interactive swiping on the side is very consistent. The app was easy to set up... Mehr ansehen
Glasses arrived late. Resolution fluctuates from 1600x1200 to 1280x960 without warning. Recording at either resolution is blurry at close range. Battery life is about 10-15 short videos. Bring the... Mehr ansehen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 18 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Shit customer service
The glasses themselves are fine. The charging cable broke within the first week and I have been in contact with their “customer support” and it’s shit! Every reply is from a different person and none of them can give me a straight answer on where the replacement cable order is or if it’s even shipped. According to one representative they don’t sell the charging cables which is ridiculous, can’t find a match on Amazon and without a charging cable the glasses are useless
*update*
It’s been another month of no customer service. Was told once that it was escalated and my case was under review and I would hear back…no word from them. Messages last week and got yet another person who now asked for a photo/video of the cable. I’ve already thrown it away, which is my fault, for assuming a company would be able to replace or sell a charging cable.
its awesome
very good quality glasses
i realy like the glasses. they are good guality and very nice
Wrong adress and no way to change that?
Ordered the glasses two months ago NEVER RECEIVED
Ordered the glasses two months ago, and they still have not arrived. Customer service is horrible. They offer nothing. The guarantee on the website in terms of delivery is complete BS. Do not buy these glasses.
Update: I still haven’t gotten the glasses, they told me they would give me a refund and then stopped answering any emails. I had to file a dispute with my credit card saying I never received them. If I could give this -5 stars I would. This company seems like a scam. Worst online purchase I’ve ever made.
I did not receive my order
I did not receive my order. Emailed several times and did not get a reply back. Order number #63717
Taken forever to ship my order. It’s been 8 days and I still haven’t received a tracking number
Taken forever
Paid for fast shipping and still…
Paid for fast shipping and still haven't received my order! I was told I would get refunded but now they said nothing they can do!(UPDATE)still haven't received my refund or email from the company on top of that the glasses stopped recording and taking pictures tried to contact the company and I have not heard back from them.DONT BUY FROM THIS COMPANY JUNK!
I have not received them
Not Happy
I was super disappointed with how the support team handled my concerns on the shipmemt of my G100, but they did try their best. I did get my G100 after 3 weeks, with 50 emails in-between Aventa support and me. Just be patient, you will get your tracking number a week before delivery.
The product is all hype it is far cheaper than a rayban meta but you really cannot compare both brands (Yes I had a RB Meta) Aventa feels like a cheapo, if not for the camera I say you better get a $10 audio glasses.
SKETCHY
I ordered a pair of G100 AI prescription glasses 5 days later still no confirmation. I messaged them on thier website and no response,so i went to find thier contact information on PayPal and it turns out they haveno contact information on PayPal. I immediately went to check reviews on trust pilot and scam advisor and i saw most likely scam. I was able to get my money back from PayPal. Just Beware. It seems like i received a response from aventa saying that prescription lenses take longer but they already shipped and they will get me tracking info shortly but they never responded to any of my messages on there platform.this. Is the first message i received from them a rebuttal on trust pilot not even addressing anything above why dont they have any contact info on paypal ? If i do receive them witch i doubt i wiil come backin two weeks and give an update. And edit this review accordingly.

Antwort von Aventa
I order your product back on Oct 7 and…
I order your product back on Oct 7 and out to your site it should have been shipped within 24 hours. It’s not Oct 25th and still no product.
The so called tracking number that I was sent was fake and dose not exist.
At this point I feeling like I’ve been scammed and would like a full refund.

Antwort von Aventa
The ordering process is inefficient and…
The ordering process is inefficient and lack proper validation of what customers are buying. Ex. Drop down list of prescription is after the add to cart .. the flow is very badly designed.
Nothing bad to say so far
Nothing bad to say so far. Writing review on customer service.
Could not get order delivered
Everything...went wrong system kept kicking my order out saying I canceled
.I never did..I reached out was told last order wouldn't be canceled it was..I had paid the funds..

Antwort von Aventa
Wrongly charged with no explanation
The total amount at checkout was $108.99. Why was my credit card charged $156

Antwort von Aventa
Scam - No Tracking & Customer Service
No delivery yet and it has been 25 days. You cannot track your order online because the tracking section does not work.
I used the 'Contact Us' section and never heard back and did not received a tracking number either.
I've emailed the support team too but no one has replied back yet.
At this point, I'm aligned towards calling it a scam.
Still waiting for the delivery of glasses.

Antwort von Aventa
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.






