I needed a service and MOT just in time for my leased car to return. For convenience, I also needed to use a particular garage near to me — but which did not feature as an available option. Drew sorte... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Alex understood what was needed and arranged an oil change at a garage the previous person I spoke to said didn’t have an account with Autoserve! He then confirmed by text to confirm everything.
Unternehmen hat geantwortet
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Mehr ansehen
Unternehmen hat geantwortet
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Kontaktinformationen
2, Saint Kenelm Court, B62 8HD, Halesowen, Vereinigtes Königreich
- autoserve.co.uk
4.6
Hervorragend
376 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Staff very helpful with organising MOT…
Staff very helpful with organising MOT & service on the date and garage I wanted.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for taking the time to share your feedback. We sincerely appreciate your comments and are pleased to know you had a positive experience with us.
Speedy Customer Service
My car is currently in the garage for a warranty repair when I got informed that it needed some other attention. I messaged Autoserve and Charlotte and Ammiee were straight on this and within a short time had authorised the garage to do these additional repairs. All in all a very positive experience! Thank you
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Many thanks for your review. Customer satisfaction is our top priority, so it’s great to hear such positive feedback.
Easy to deal with
Easy to deal with. Charlotte was very helpful
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
We greatly appreciate you taking the time to provide your review. Your comments are important to us and will be shared with our team.
Charlotte Siddle at Autoserve Ltd…
Charlotte Siddle at Autoserve Ltd booked my car's service, found the most local garage to my location and came back with a confirmation a few hours later.
A professional yet friendly service
Thank you Charlotte.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your kind review. We’re grateful for your support and pleased to know you had a positive experience with us.
Jackie Jones
Jackie Jones who always deals with me is amazing
She goes above and beyond to resolve any issues you have and keeps you updated along the way
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your positive experience. Your support means a lot to our team, and we look forward to helping you again in the future.
Jackie is always extremely helpful and…
Jackie is always extremely helpful and goes above and beyond to help with any enquiries I have had.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your thoughtful review. We truly value your feedback and are pleased to know that your experience with us was a positive one.
Best service. Every time I have contacted them for…
Every time I have contacted them for assistance their wonderful knowledgeable and courteous customer service personnel provide prompt aid for your requirements. An excellent service
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
We extend our sincere thanks for your review. It is our aim to provide a consistently high standard of service, and we are pleased this was reflected in your experience.
Jackie Jones saves the day
I had been experiencing much frustration with an issue over my car service - I raised a complaint was promised a call from the ops director - nothing ! Jackie Jones literally saved the day - she listened to my issue understood the situation and was pragmatic in the solution - thank you Jackie you saved this being a zero star review
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Many thanks for your review. We are so pleased Jackie was able to help.
Very helpful and very quick response…
Very helpful and very quick response and resolving the issue.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
We appreciate your considered feedback and are pleased to have met your expectations. Thank you for your trust in our services.
Great Service
Car required service under maintenance plan, very good service from Charlotte and quick booking made around what time suited me! Would highly recommend
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for taking the time to provide your comments. We are pleased to know that your experience was a positive one and appreciate your support.
Charlotte was extremely helpful
Charlotte was extremely helpful, efficient and friendly.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for sharing your experience.
Warning Light on Dashboard
Reported problem this morning and had an appointment made with the dealer in less than 20 minutes!
Excellent Service.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your feedback. We’re delighted to hear that your appointment was arranged so quickly and that you had a positive experience with our service.
Kind regards
Autoserve
Great service from Charlotte
Quick, friendly and efficient service as always
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you so much for your lovely review!
A refreshing change
I dealt with Charlotte today when I claimed for a punctured tyre claim I made via Kwikfit.
She was helpful, efficient and dealt with the issue fairly. I really appreciated her can do attitude.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your kind words. We’re glad Charlotte could support you and make the experience a positive one.
Superb service
Superb service , nothing too much for the team when I requested support.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your kind comments, we truly appreciate your support
Very friendly and efficient service
Phone answered almost immediately. Very friendly and efficient service. Booking for service and MOT confirmed quickly with my preferred dealer and on one of my chosen dates. Perfect!
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your positive feedback. We’re pleased we could arrange your booking quickly and on a date that suited you. We appreciate your support.
Top Service
Charlotte was really helpful and covered off more than required of her. Not only did i book my MOT, but also was informed of reimbursement due to me for work carried out prior to the MOT.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your lovely feedback. We’re so pleased to hear that Charlotte was able to assist you so thoroughly. We’ll be sure to pass on your kind comments to her.
Great service, pleasant experience
Phone was answered very quickly, within a few minutes. I was called back with an appointment with an hour. Great service and a pleasant experience.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your wonderful feedback. We’re delighted to hear your call was answered quickly and that we were able to arrange your appointment within the hour. Providing a smooth and pleasant experience is exactly what we aim for, so it’s great to know we delivered.
Absolute waste of a company
Absolute waste of a company. I’ve had multiple issues with my van (purchased new), but all of my problems I’ve had, (been 5 problems so far), they’ve only managed to sort 1 of them, and then with the other issues, they say ‘no we don’t cover that, you have to pay’… so I pay this money monthly for them to cover these things, yet I have to pay for the repairs anyways.. they don’t elaborate why they don’t cover it… I just had a tyre run over a screw, they said they cover those repairs/replacements, but they wouldn’t cover this one because the screw wasn’t in the centre of the tyre, it was on the edge… “ we won’t cover that”… because of it being an inch to the left.. what on earth kind of policy is that. Absolute joke. And that’s just the latest of all their shortcomings. Can’t even stop paying them for the duration of my lease unless I want to pay a £3k cancellation fee. Pointless company. Don’t understand how their reviews are high, unless everyone else is getting some other sort of treatment.
So, unfortunately a company I have to stay with because of course not paying £3,000 to leave them.
But will most definitely not be returning when the lease is up,
Steer clear of this company unless they decide to actually do what they say they’re supposed to do.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your feedback.
We’ve replied to your email to ask for a little more clarification about the points mentioned in your review. Understanding the details will help us investigate properly and provide you with a clear response.
Please take a moment to review our email and respond at your convenience. We look forward to resolving this for you.
Kind Regards
Autoserve
Had to sort out the tyres on my lease…
Had to sort out the tyres on my lease car. Drew was really professional advising on the phone and making contact with kwik fit. Ensured the transaction went smoothly and quickly keeping me up to date with everything. Happy customer with new tyres on the car 🙏
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your fantastic feedback. We’re so pleased to hear that Drew was able to assist you professionally and keep everything running smoothly. Making sure you were kept up to date and that the process with Kwik Fit was handled quickly is exactly the service we aim to provide. We’ll be sure to pass on your kind comments to Drew. Enjoy your new tyres!
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