I needed a service and MOT just in time for my leased car to return. For convenience, I also needed to use a particular garage near to me — but which did not feature as an available option. Drew sorte... Mehr ansehen
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Das sagen Bewerter
Alex understood what was needed and arranged an oil change at a garage the previous person I spoke to said didn’t have an account with Autoserve! He then confirmed by text to confirm everything.
Unternehmen hat geantwortet
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Mehr ansehen
Unternehmen hat geantwortet
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Kontaktinformationen
2, Saint Kenelm Court, B62 8HD, Halesowen, Vereinigtes Königreich
- autoserve.co.uk
4.6
Hervorragend
376 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very quick to answer my call
Very quick to answer my call. Very lovely lady who answered the call. She was very calm, clear and informative. Thank you for making that call pain free!
26. August 2026
Bewertung ohne vorherige Einladung
Well explained
18. August 2026
Bewertung ohne vorherige Einladung
All sorted at the time I wanted.
I needed a service and MOT just in time for my leased car to return. For convenience, I also needed to use a particular garage near to me — but which did not feature as an available option. Drew sorted it all for me. All good.
18. August 2026
Bewertung ohne vorherige Einladung
I received excellent service from James…
I received excellent service from James throughout the process. He was extremely thorough, kept me updated at every stage and always called back when he said he would. His communication was outstanding and he handled everything professionally, including arranging the work and payment with the garage to my satisfaction. I really appreciated his reliability and attention to detail. I would be very happy to recommend his services to anyone looking for this kind of support.
14. August 2026
Bewertung ohne vorherige Einladung
Beware of being billed twice
Beware of being billed twice. Once by these people and once by the lease company. Was not warned I would be hit with a charge.
Customer service is not great either. They are also particular what maintenance they cover, and it’s a nuisance waiting for them to action the work. Not great!
13. August 2026
Bewertung ohne vorherige Einladung
Excellent customer service that was…
Excellent customer service that was professional and helpful. Thank you Jackie!
12. August 2026
Bewertung ohne vorherige Einladung
Very easy to sort out
Very easy to sort out, no fuss, all sorted in less than 2 minutes
Thank you
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your feedback, Jackie will be pleased by you positive comments.
Kind Regards
Autoserve
Jackie was super helpful
Jackie was super helpful! Helped me get someone out very quickly.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
thank you for such lovely feedback regarding your experience with Jackie, we are so pleased you had a pleasant experience
Great service, thanks!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
thank you for your feedback
Absolutely unbelievable service
Absolutely unbelievable service. I called a garage for an MOT, refused service due to it being ‘not their remit’ called Autoserve to sort this out and they did everything on my behalf.
Incredible
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
thank you for your wonderful feedback we will be sure to let James know of your kind words.
Very helpful customer service
Alex understood what was needed and arranged an oil change at a garage the previous person I spoke to said didn’t have an account with Autoserve! He then confirmed by text to confirm everything.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that Alex provided such exceptional support and took the time to fully understand your needs. It’s fantastic to know that he was able to resolve the issue, arrange your oil change efficiently, and ensure everything was confirmed clearly with a follow-up text.
We’re especially pleased that Alex went the extra mile to provide a smooth and reassuring experience, particularly after the difficulties you had previously encountered. We’ll be delighted to pass your kind words on to Alex, who will be proud to know his dedication made such a positive difference. Thank you again for recognising the outstanding service provided.
Hassle free booking process tailored to…
Hassle free booking process tailored to my requirements
Regular updates provided
Quick and easy collection process - no forms to fill, no hidden charges
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your excellent feedback. it is nice to hear that you found the booking process hassle-free and tailored to your requirements. It's great to know that the regular updates, quick collection process, and clear approach helped make your experience smooth and straightforward. We really appreciate you taking the time to share your comments.
Brilliant service and phone management…
Brilliant service and phone management skills the best. They went above and beyond to help.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your fantastic feedback. We're delighted to hear that you received such brilliant service and that our team provided excellent support over the phone. It's wonderful to know they went above and beyond to help you. We'll be sure to share your kind words with the team, and we really appreciate you taking the time to recognise their efforts.
Excellent service and extremely…
Excellent service and extremely helpful, put me at ease
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your lovely feedback. We're so pleased to hear that you received excellent service and that our team was able to provide the support and reassurance you needed. We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to the team.
Excellent service throughout
Excellent service throughout. My call was answered promptly, and I received helpful advice and support when arranging my vehicle's first service. Despite the required process not having been fully followed, the team went above and beyond to maintain my original booking, which was greatly appreciated. Friendly, professional staff and a very straightforward process from start to finish.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your fantastic feedback. We're delighted to hear that your call was answered promptly and that our team was able to provide helpful advice and support when arranging your vehicle's first service. It's especially pleasing to know that the team went above and beyond to keep your original booking in place, despite the process not having been fully followed. We'll be sure to share your kind comments with the team. Thank you for taking the time to recognise their friendly, professional service – we really appreciate it.
Helpful advice…
Helpful advice and straightforward process to get a service for my car.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your kind feedback. We're happy to hear that you found the advice helpful and the process of arranging a service for your car straightforward. We really appreciate you taking the time to share your experience and are glad we could help.
Jackie was helpful and went above and…
Jackie was helpful and went above and beyond
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your wonderful feedback. We're so pleased to hear that Jackie was so helpful and went above and beyond to assist you. We'll be sure to pass your kind words on to her, she'll be thrilled to know her efforts made such a positive difference. Thank you for taking the time to share your experience.
Great team
Great team, had a problem this morning and had to ring. Spoke to James and Drew and they were fantastic.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your fantastic feedback. We're glad to hear that James and Drew were able to help resolve your problem and provided such great service. We'll be sure to pass your kind comments on to them they'll really appreciate the recognition. Thank you for taking the time to share your experience.
Been sitting in Kwik fit for 1 hour…
Been sitting in Kwik fit for 1 hour waiting for autoserve to approve two tyres. What a joke
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Hi there,
We're sorry to hear about your experience and completely understand how frustrating it must have been to be waiting at the fitting centre while approval for your tyres was pending.
While our average approval response time is just 13 minutes, we're sorry that this wasn't your experience on this occasion. We appreciate that waiting for an hour is unacceptable, and we apologise for the inconvenience caused.
We'd like to investigate what happened and see how we can improve. If you could email info@autoserve.co.uk with your vehicle registration or booking reference, we'll look into the delay and get back to you.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
Kind Regards
Autoserve
Personable and got the issue resolved…
Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Autoserve Ltd
Thank you for your kind feedback. We're happy to hear that your issue was finally resolved and that you found the support both personable and helpful. It's great to know the information provided gave you confidence in case there were any issues at the garage. We really appreciate you taking the time to share your experience and will be sure to pass your comments on to the team.
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