Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record brea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The enti... Mehr ansehen
We had a great experience buying our rings at Austen and Blake. William took the time to understand what we were looking for and was professional and personable throughout. It was a smooth and positiv... Mehr ansehen
If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Kontaktinformationen
Commercial Street 4, LS1 6AL, Leeds, England, Vereinigtes Königreich
- 0113 333 9076
4.9
Hervorragend
351 Bewertungen
Bittet Kunden um Bewertungen
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Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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We visited Austen and Blake looking for an eternity ring
Charlotte was amazing, she had so much time for us (and even my two young daughters). She selected a ring that I would have never picked up myself. This was the ring I chose and I absolutely love it.
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Thank you for sharing your wonderful experience, Joanna! We’re thrilled to hear that Charlotte from our Leeds showroom made such a positive impact and helped you find the perfect ring.
Enjoy your new piece, and we hope to see you and your daughters again soon!
Fergus has been brilliant from start to…
Fergus has been brilliant from start to finish. Helping choose the correct ring and keeping me updated during the process. Thank you for all your help and advice.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Scott,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ring purchase
Went in the leeds store and was served by a lovely guy called Fergus. We purchased an engagement ring and a pair of wedding rings, Fergus was polite ,friendly and helpful, He listened to what our requirements where and was very knowledgeable with both the metals and stones. Not once was he pushy with his advice and sales, he asked our budget and kept within this. We left the store very happy and can't wait for our rings to be delivered which we where also given a choice for as we could have collected them. We traveled from Hull to the leeds store and it was definitely worth the travel, we would highly recommend this store and sales person
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing customer service from Fergus-…
Amazing customer service from Fergus- made the entire process very transparent and straightforward. Would recommend ++
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Callum,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My dream ring! A Marquise Diamond! Thank you Gabrielle!
I love, love Austen and Blake, my Fiance proposed to me with my dream engagement ring! A Marquise Diamond!!! I remember telling my partner the time Selena Gomez got engaged and I said to him "omg! Selena Gomez got engaged with my dream ring! A marquise diamond" and my fiance listened! I'm so happy! I cannot thank Gabrielle at A&B enough for her help with assisting my partner customise my dream ring, she was so helpful and one of the bubbliest people I've ever met. We'll definitely be going back to see Gabrielle assist us with our wedding rings.
Thanks again,
Tanya <3
13. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Tanya,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely staff and beautiful selection
We went in today to look for a wedding band, I have quite a uniquely shaped engagement ring and so was anticipating it being a challenge to find something that worked alongside. However the appointment with Fergus was so helpful, he answered all our questions and was so friendly yet professional. He brought out a selection of samples that were all so beautiful and worked really well with my unique engagement ring. It was a lovely experience with Fergus and I would highly recommend!
13. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Best jewellery shop in Leeds
Great shop. We went to 10+ jewellery shops in Leeds and Austen & Blake was by far the best. Nicky took the time to talk us through the products, explain what it is that we were looking for, and gave us all the information we needed when reviewing our choice of dimond quality. Nicky made us feel welcome and supported throughout the whole process. Thank you for helping us get my dream engagement ring!
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Shannon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gabrielle and Nicky were a great help…
Gabrielle and Nicky were a great help today and were also very welcoming! Definitely recommend using them for all your needs.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Jordan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle and Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We had an appointment with Fergus on…
We had an appointment with Fergus on Sunday 29th June to buy our wedding rings and he was brilliant. Patient as we didn’t have a clue what we wanted really and very kind to our little boy. He got us exactly what we wanted and genuinely felt he cared and was interested. Spot on Fergus, thanks so much, and we will 100% recommend you !
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Francesca,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Warm and friendly welcome
Warm and friendly welcome, with Prosecco too. We were served by Fergus and he was super helpful with wedding ring options and let us try on a few! Very patient making sure we were choosing right and also gave his own opinions too which was helpful! Thank you Fergus!!
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Katy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was very welcoming and…
Fergus was very welcoming and knowledgable. Made the buying experience very easy
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
5* in all aspects
5* in all aspects. This place stood out by a country mile whilst on the search for an engagement ring. Nicky was outstanding in what she does. The service was impeccable. Austen and Blake’s have your best interests at heart and you don’t feel like you’re just “another customer”. Couldn’t recommend enough. Save your time going to and from different stores, this is the best!
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Oliver,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
First rate!
We booked an appointment with the Leeds store to buy a diamond wedding ring and from the beginning, the communication has been excellent. We saw Katy who was really professional. She made us feel really welcome and comfortable and gave us honest advice and guidance as we navigated the many choices. Katy really listened to what we wanted, was patient and made the experience for us. We left the shop feeling we had got exactly what we wanted so thank you Katy!
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Sheryl,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Antwort von Austen & Blake - Leeds
Dear Mr Peter Howes,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely appalling quality and…
Absolutely appalling quality and service. I bought my fiancé’s engagement ring from them. (One of their largest diamond sets and most costly).
We went there for wedding rings, my fiancés ring was fine but mine was really poorly made so it was sent back. 4 weeks went by (this was escalated apparently) and it came back to the Leeds store, it was still really poorly made again. It has now arrived back again after many more weeks and it’s still really poorly made. We left months of spare time but now we’re one month from the wedding and I have no ring! The manufacturing and quality control are shoddy. My fiancé also had her engagement ring resized. They said 2-3 weeks, it took 5. High price, low quality. Very poor indeed.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear James,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience concerning your wedding ring.
We have sent you a request for some further details, please could you respond to that so we can further look into this and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Purchased a ring from fungus today…
Purchased a ring from fungus today great service and patience would definitely recommend
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Tyrone,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Katy made our dream ring come true!
We had the absolute pleasure of working with Katy at the Leeds Austen & Blake store to design our bespoke engagement ring, and she was phenomenal from start to finish.
What could have been a daunting or overwhelming experience became something truly enjoyable and memorable thanks to her.
From the first appointment, Katy made us feel completely at ease. She listened carefully, never rushed us, and no request was too much. She treated every detail with care and gave us clear, honest advice on pricing, timelines, and quality throughout. The beautiful ring itself was ready ahead of schedule, which may have been lucky, but also speaks to how smoothly everything was run. The ring itself is magnificent and we are so impressed with the quality and design details. Honestly could not even have imagined it turning out as well as it did, we were blown away.
We came in with no real idea of what to expect, and left with something more perfect than we could have imagined. We’ll be recommending Austen & Blake, and especially Katy, to anyone thinking about a custom design.
Thank you Katy!
M
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Booked an engagement ring appointment…
Booked an engagement ring appointment with Charlotte in the Leeds store. She was absolutely incredible - she was very knowledgeable and patient with us, showing us all the options and explaining even the smallest of details with us, without making us feel rushed. The experience was amazing !!
With her guidance we found the perfect engagement ring and even a wedding band for my partner. We couldn’t be happier with the service and highly recommend to everyone!
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very nice experience the staff was…
Very nice experience the staff was extremely friendly and very knowledgeable defensively worth 5 stars
27. Mai 2025
Antwort von Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
We were well looked after by Gabrielle and Nicky from arriving in the shop through to purchasing a necklace and bracelet.
We were not rushed or pressurised at any time which made the experience very enjoyable.
Both were very professional and friendly and Gabrielle went above and beyond to make sure my wife was able to purchase what she had hoped for.
We would recommend and definitely use again.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Austen & Blake - Leeds
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle and Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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