Austen & Blake - Leeds Bewertungen 345

CRITICAL SERVICE FAILURE: Leeds branch took my fiancés ring on 11th April for resizing. It has been over a month. My wedding is 29th May. They have ignored 3 consecutive emails this week. I am 15 days away from my wedding with no ring and zero communication. Absolute radio silence.

My partner is currently dealing with them as we have been waiting over a month for a resizing of the engagement ring, and the communications have been all over the place. After three weeks, he emailed for an update as he was told it would be a fortnight until we had the ring back. They said it was stuck in the waiting line to be repolished, and had the same response when he'd enquired a week later. After another week of waiting, he received an automated email saying they have received our ring and the exchange process will happen shortly... and then another email to say they have received the diamonds for the ring?
He rang to make a complaint today, and they have said there were delays as a diamond became loose during the process, and we should have the ring by next week.
I don't believe a word of it, and after reading other people's experiences, I am very dubious to whether this will be a ring that lasts a lifetime (or even a month).
This was supposed to be such an exciting time, and it has been very stressful having to chase up a company who were so lovely when dealing with my partner to select the design. He feels cheated of an exciting experience and upsold a very poor quality service.
As his fiancée, I want to feel excited to receive my ring, but now am just worried that it will either not arrive, or fall apart when it gets here.

If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and professional, making herself available even outside of standard hours to assist.

The brand offers a fantastic range of customizable options, and their pricing is transparent, which gave me total peace of mind. A truly top-tier service!

Will helped us look through a selection of wedding bands rings, gave great honest recommendations on what styles would suit us!

Even received an engagement ring polish!

Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended

William was brilliant, helped my fiancée narrow down what she wanted for her wedding band which is no small feat!

Similarly helped me refine the styling of my ring, working out the size for the first time.

Wedding bands purchased, thank you very much!

A great appointment with Will. 1 hour 40 and 20 rings later we finally found the one for us. Thanks so much for the help and patience.

Fergus was extremely helpful throughout our appointment, took us through all the options and explained everything really well. We walked out having purchased our future wedding rings and were very happy with the service.

Fergus was really helpful and knowledgable!! Even cleaned my engagement ring which was a lovely touch!

I recently purchased a diamond from this shop and had an absolutely amazing experience from start to finish. The quality of the diamond exceeded my expectations, and the entire process felt smooth, professional, and genuinely enjoyable.

A special thank you to Amber, who was incredible throughout. Her knowledge and experience really stood out, she took the time to explain everything clearly, answered all my questions with patience, and made me feel completely confident in my purchase. It’s rare to come across someone so passionate and well informed.

I couldn’t be happier with my purchase and the service I received. Highly recommend to anyone looking for something truly special. ⭐⭐⭐⭐⭐

Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went for a bespoke ring for my partner and Katy oversaw the process and made us feel very looked after, with quick communication and got back to us regarding any query we had.
Would highly recommend to anyway.

Fergus was great, so helpful, knew exactly what we were looking for and we managed to find my wedding ring straight away! Highly recommend.

Charlotte was so lovely and really helpful and knowledgeable. Made buying our wedding rings really enjoyable

After such a great experience with Nicky, finding the perfect ring to proposal we knew we wanted to return the Austen & Blake for my partners wedding ring. We were served this time by Amber who offered us the same amazing service and we were belated with what we found completely unexpected and different to what we thought we would go for. I even found the perfect ring for myself for our special day! Amber could not have been lovier, knowledgeable and helpful to find us the perfect rings we are so excited to collect them! Highly recommend for great quality, selection of products and amazing service from the team! Thank you so much!

Me and my fiancé were served by Amber at the store in Leeds.

Amber was really helpful, knowledgeable, honest and customer focussed.

Really pleasant experience, thank you Amber!

Thank you to Charlotte. The process was effortless and highly recommend.

Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice. Would highly recommend Austen & Blake 👍

Thank you so much Nikki for such a good experience - we felt listened to and at ease and had an all round great experience - truly we couldn’t have asked for more. Thank you so much :)

Fergus was very patient and professional. Exceptional service

Great experience and great value for money