Huge range with several retail outlets stocked full of well priced games through each generation of console. Not only that, but a wide selection of compatible accessories and devices too. The online... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had a great run at CeX picking up TV series box sets! Huge selection and way cheaper than buying new. Found complete seasons I’ve been after for ages, all in excellent condition and clearly... Mehr ansehen
CeX has a vast array from Retro PS1, original Xbox all the way up to modern releases at fantastic prices. I recently purchased 17 PS5 and 21 Xbox 360 and Xbox One games for $800. Saved even more money... Mehr ansehen
Purchased a Conference Webcam Logitech BCC950. Received a base, no transformer power cord, no camera, no remote, extender for camera. Description showed all items there. Sent back, raised a ticket, re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Kontaktinformationen
4.1
Gut
28'839 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service and product
Great service and product, i I would always recommend CEX for all your phones, laptop, games, etc. Its better then buying new one.
1. Oktober 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
2 of the games I ordered don’t work
2 of the games I ordered don’t work. The phone might not even work properly still sorting out its issues. And when I try to return them I get a run around.
15. Oktober 2026
Antwort von CeX/Webuy - Australia
Hi Sylvia,
Thank you for your review.
All hardware items we buy are tested before purchase and the optical media products are checked to ensure they are in fully functional condition. Only once they pass our set guidelines are they bought and sold.
However, I'm sorry to hear about the issues with the games and phone you received and I understand that you are looking to return them under our warranty.
I will be sending an email to your registered ID to look into this further and suggest a solution. Do check your junk/spam folders in case my email isn't located in your mailbox.
Regards,
Ramson.
Fast delivery and quick service
15. Oktober 2026
Great service no problems what so ever…
Great service no problems what so ever would recommend to others
14. Oktober 2026
Everything came fast and well kept only…
Everything came fast and well kept only probably was not saying it came with no cables
15. Oktober 2026
Phone is excellent
Phone is excellent, exactly as described and no issues so far. However post was a little slower than expected.
14. Oktober 2026
Hard drive 2T
Hard drive 2T , faulty , they should test it before put on for sale so been returned waste of time
14. Oktober 2026
Antwort von CeX/Webuy - Australia
Hey,
Thank you for your review.
Sorry to hear that the item did not work as expected.
I would like to assure you that this case has been highlighted to the sourcing store management so their buy-in and dispatch procedures can be reassessed.
I note you have returned your order, and I see that a full refund was issued as per our online returns policy.
If you need any further assistance, do not hesitate to contact us via our support page au.webuy.com/support and we'll be happy to assist you.
Regards,
Jessica
Communication and delivery time.
1. Oktober 2026
I had an issue with an item I bought…
I had an issue with an item I bought from CeX Australia, but they handled my concern perfectly. They accepted my request and processed my refund without any problems. The customer service team was very helpful and made the whole experience simple and easy.
15. Oktober 2026
Misleading Information
I ordered a B grade phone expecting it to have some wear and tear but remain functional. When turned on it had a battery replacement warning and the battery lasted 4hrs under normal use. The batteyr also fails to charge while the phone is on. The product description was highly misleading. Beware!
14. Oktober 2026
Antwort von CeX/Webuy - Australia
Hi Alex,
Thank you for your review and I am sorry that the product didn't meet the expected standards.
Given the nature of our business, items may show signs of previous use however, all products undergo the relevant checks to ensure they are functional and meet our testing requirements. We also accept devices that have previously undergone repairs, provided they remain fully functional and are capable of handling normal, everyday use.
I have noticed that we were in touch with you pertaining to your order and based on the details shared, my colleague outlined a resolution. Feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
Always reliable.only thing I would like…
Always reliable.only thing I would like to see is bulk item delivery not $ per item
29. September 2026
Wrong item sent
Wrong item sent. I asked for a refund for the difference from what I ordered and what I got, they refuse saying I need to send the product back. I have already set up all my app and the new phone, and even thought I told them I was going overseas and it was the only phone I had they didn't want to refund the difference. I only ordered online because I couldn't find the dual sim. I got the single sim. I could have had a single sim for half price face to face in my area.
30. September 2026
Antwort von CeX/Webuy - Australia
Dear Julye,
Thank you for your review.
Please accept my apologies if the device received by you was not as described. Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Upon reviewing our records, I could locate the email correspondence regarding your order wherein my colleague responded to your email, advising a resolution in line with our return policy.
To assist you further, I've now responded to the same email thread.
Regards,
Rahul
My shipping was a day late but…
My shipping was a day late but everything else is good
12. Oktober 2026
Antwort von CeX/Webuy - Australia
Hi Josh,
Thank you for your review.
As per our shipping policy, delivery generally takes 2-5 working days but we allow the carrier additional time, as it accounts for unforeseen delays that may occur during transit.
I appreciate that you received the order within two days, and I hope that the item is working as expected.
If you have any other queries or concerns, feel free to reach out to us from our website (au.webuy.com) and we will be happy to help.
Regards,
Saanchi
Illegible label meant no delivery
The address on the parcel was unable to be read by Aus Post. This meant that I never received a failure to deliver card and if I had waited the recommended 14 days, it would have been sent back to sender. Honestly, printing a label correctly should be the bare minimum for delivery of a product. Please do better!
12. Oktober 2026
Antwort von CeX/Webuy - Australia
Hi Natalie,
Thank you for your review, and I'm sorry to know about the delivery-related issue faced with the order.
The details on the dispatch label are clear and legible so that the parcel can be delivered to the correct address. However, I regret if this was not the case here. Feedback will be relayed to the internal team for further review.
Having checked the tracking page, the order has been delivered today. I hope you received it and the item is working fine.
Should you need any further assistance, feel free to write to us from our website (au.webuy.com) and we will be happy to help.
Regards,
Saanchi
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.