CeX/Webuy - Australia Bewertungen 

28'839
•
TrustScore 4 von 5

4.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Huge range with several retail outlets stocked full of well priced games through each generation of console. Not only that, but a wide selection of compatible accessories and devices too. The online... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had a great run at CeX picking up TV series box sets! Huge selection and way cheaper than buying new. Found complete seasons I’ve been after for ages, all in excellent condition and clearly... Mehr ansehen

Bewertet mit 5 von 5 Sternen

CeX has a vast array from Retro PS1, original Xbox all the way up to modern releases at fantastic prices. I recently purchased 17 PS5 and 21 Xbox 360 and Xbox One games for $800. Saved even more money... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I ordered Hunter The Reckoning: Wayward, the case has a fair bit of damage and the disc doesn't work, it loads up as if it is going to but then it's just stuck on a black screen. I also ordered Speed... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Elektronik & Technologie

Vom Unternehmen geschrieben

CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support


Kontaktinformationen

4.1

Gut

TrustScore 4 von 5

28'839 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.1

Alle Bewertungen

(28'839)

5'933 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

Damaged disk delivered

Service and delivery were good
Game case and manual in pristine condition but game disk is clearly scratched beyond what is expected and comes up with "your disk may be dirty or damaged" after paying shipping and now needing to go into store to resolve the issue is irritating. 2/2 games ive ordered online have had this problem

19. Oktober 2026
CeX/Webuy - Australia-Logo

Antwort von CeX/Webuy - Australia

Hi,

Thank you for your review.

Whilst I'm happy that you are glad with the service and quick delivery, please accept my apologies for the inconvenience faced with the game disc.

All optical media items we buy are visually inspected to ensure they are fit for use before they are purchased and listed for resale. However, there appears to have been a lapse here.

To resolve this for you, I kindly request that you return the item free of cost via post: https://tinyurl.com/5n86uyc9. Or, visit your nearest store for a quicker refund.

Should you need any further assistance, feel free to write to us from our website (au.webuy.com) and we will be happy to help.

Regards,
Saanchi

Bewertet mit 1 von 5 Sternen

I purchased an “Unboxed” PS5 Pro from…

I purchased an “Unboxed” PS5 Pro from CeX for $1,420, expecting a console in good condition and properly checked before being sold. Unfortunately, my experience has been extremely disappointing.

Upon unboxing, I noticed dust inside the console, and my unboxing video clearly shows the condition it arrived in. There were also two user accounts already logged in, which raised further concerns about the checks carried out before dispatch. After setting up the console, I discovered that the controller had severe left analog stick drift, making it faulty straight out of the box.

What has made this experience even more frustrating is having to spend time chasing a resolution for issues that should have been identified before the product was sent to a customer. For the price paid, I expected much better quality control and customer service.

I understand that an “Unboxed” item is not necessarily brand new, but that does not mean it should arrive dusty or with a faulty controller. Customers paying a premium price deserve a product that has been properly inspected and accurately represented.

Overall, this has been a disappointing experience, and I expected much better from CeX. I hope they take quality control more seriously and improve how they handle situations like this.
UPDATE: The controller and cable have been dispatched, but the console issue is still not resolved; GTA 6 is coming very soon, and sending a console to NSW and staying without one for another few weeks is not an option for me, hence I have asked to arrange this in Western Australia, why should i stay without one when its not a fault from my end.

27. September 2026
CeX/Webuy - Australia-Logo

Antwort von CeX/Webuy - Australia

Hi,

Thank you for taking the time to share your feedback.

I’m sorry to hear that the PS5 Pro arrived dusty, with existing user accounts and a controller experiencing stick drift. I understand your disappointment, especially given the price paid and the expectation that the console and its accessories would be properly checked before dispatch.

I have passed your feedback regarding the condition of the console, the controller issue and the checks carried out before dispatch to the relevant store management for review.

I can see that my colleague has arranged for the accessories to be sent to you. Should you need anything else or require further assistance, please get back to us and we will be happy to help.

Regards,
Nikita.

Bewertet mit 3 von 5 Sternen

Product was in much worse condition…

Product was in much worse condition than described. Will never purchase from here again.

11. Oktober 2026
CeX/Webuy - Australia-Logo

Antwort von CeX/Webuy - Australia

Hi Matt,

Thank you for your review.

I understand that your recent order did not arrive as expected and I offer my apologies for any disappointment caused.

We deal in second-hand goods but ensure that the wholesomeness of the item is maintained irrespective of wear & tear, and we test all items along with their accessories thoroughly to confirm they work as intended.

If you are facing any issue with your item, you can contact us via our support page at au.webuy.com/support and we shall assist you.

Regards,
Jessica

Bewertet mit 3 von 5 Sternen

My left quest 2 controller came wih drift

My left quest 2 controller came with drift but I can't return it because I have to return the whole system and then I can't play it till it gets replaced

12. Oktober 2026
CeX/Webuy - Australia-Logo

Antwort von CeX/Webuy - Australia

Hi Benjamin,

Thank you for your review, and I apologise for the inconvenience faced with your latest order.

Feedback will be shared with the sourcing store's management so that steps can be taken to prevent a recurrence moving ahead.

To work towards a resolution, I kindly request that you return the item free of cost via post: https://tinyurl.com/5n86uyc9. Or, visit your nearest store for a quicker refund.

Should you need any further assistance, feel free to write to us from our website (au.webuy.com) and we will be happy to help.

Regards,
Saanchi

Bewertet mit 2 von 5 Sternen

My ps5 disc drive came with a bent plug…

My ps5 disc drive came with a bent plug in other then that happy

12. Oktober 2026
CeX/Webuy - Australia-Logo

Antwort von CeX/Webuy - Australia

Hi Peter,

Thank you for taking the time to share your feedback.

I’m glad to hear that you were otherwise happy with your purchase, but I’m sorry to hear that the PS5 disc drive arrived with a bent plug.

To take this forward, I will need a few details from you so I can liaise with the relevant store and look into this further. I have requested these via email, so please check your inbox, including your Spam or Junk folder, if you are unable to locate our email.

I would appreciate your response at your earliest convenience so we can look into your concerns and assist you further.

Regards,
Nikita.

Bewertet mit 4 von 5 Sternen

The headphones turned up lime green

The headphones turned up lime green, no indication of that on the listing only a black and red generic image, but it's ok they're kind of sick. Also the cable plastic is pretty rooted on one end but hey look overall sick headphones sick price cex you are alright in my book

27. September 2026
Bewertet mit 1 von 5 Sternen

Wrong size Ultrahuman ring dispatched

Wrong size Ultrahuman ring sent in post to what was ordered. No apology, no assistance, no troubleshooting, no resolution other than for me to send purchase back! Not satisfactory!

9. Oktober 2026
CeX/Webuy - Australia-Logo

Antwort von CeX/Webuy - Australia

Hi AF,

Thank you for taking the time to share your feedback.

I’m sorry to hear that you received the wrong size Ultrahuman ring and that you were disappointed with the assistance provided. I understand how frustrating it must have been to experience this when you were expecting the correct item.

I have passed your feedback to the relevant store management for review. Unfortunately, a replacement was not available as none of our stores currently have this item in stock.

Once the item is back in stock, the product page on our website will be updated. You can also select the “Notify Me” option on the product page while logged into your account to receive an email notification when it becomes available.

Thank you for bringing this to our attention.

Regards,
Nikita.

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