I bought earrings and necklaces from this company, for the first time, and wasn't disappointed. Beautiful jewellery with lovely packaging. I have received so many compliments already on my chain earri... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Such a lovely business of people and the products are beautiful and great quality The packaging is very smart and fancy so makes a lovely gift too. Customer service was friendly and informative. Would... Mehr ansehen
Absolutely beautiful jewellery, 2nd time ordering from Atlas, and faultless products and service. The customer service department was particularly amazing; so quick to respond to my query, and they... Mehr ansehen
Shipped over a week late. I emailed them to chase and got completely ignored. When the order did arrive the ear cuff earrings were complete rubbish and clearly not fit for purpose - not shaped or size... Mehr ansehen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Wow!
I saw this company advertised online while they were having their 50% off sale, and wanted to treat myself. I knew that ordering during a big sale would mean a longer wait for packing and delivery, and wow was it worth every second of the wait! I got the N°38 earrings and heart branch ring and I could not be happier, they are incredibly stunning. The free gift packaging was a beautiful touch too. Can't recommend this company enough ❤️
Beautiful jewellery and packaging and…
Beautiful jewellery and packaging and excellent customer service.
The jewelry is exquisite the earrings I…
The jewelry is exquisite the earrings I bought are divine and the customer service is fantastic. Well worth buying and i wholeheartedly recommend them. Will definitely be buying more.
Completely in love with it
I just wanted to say thank you and I am so delighted with my jewellery. I love that it's made in Chester, and the designs are absolutely beautiful. Would much rather support a small independent business, keep it up! :-)
Would give no stars
Would give no stars
Paid for earrings
Sent emails and messages
On instagram, no response
Still waiting on order
This company have been incredible and…
This company have been incredible and super kind. I had a large order and loved every item. I lost one of the earrings of my fave pair though, after only a week. Reached out for the link as I was asked to review said item, so I could purchase a second pair. Altas have dispatched another pair for free. I can't believe it. Such an act of kindness. Great company and customer service!! Thanks so much!
Earrings of dreams
I ordered 2 pairs of earrings which arrived quickly and beautifully wrapped. There was an error with one pair - wrong colour but it was quickly resolved and another pair sent to replace them . Was also told the keep the others as a gift! I really look forward to wearing them all on holiday. Not often you get such a quick resolution to an issue and could not fault the customer service.
I have only part received my order with…
I have only part received my order with no explanation as to why.
I have sent 3 emails and 2 messages on their Instagram business chat. Have had no response.
Although the jewellery that I have received is nice, I won’t be ordering from here again due to lack of customer service.
Please can you reply to my emails and let me know when I’m likely to receive remaining order,
Should be better
After receiving some of their signature earrings for my birthday, I decided to invest in some more as I loved them.
I ordered a couple more if the signature style earrings, as well as another different pair and a ring. I also got a free pair of earrings.
The signature earrings are gorgeous - they should stick to selling these. The other two that I received felt very cheap, as did the ring. I doubt I'll wear them.
Delivery took 10 days for part of the order, and 18 days for the rest of the order - no response to emails when I expressed concern over the length of time. If I hadn't have previously had earrings for my birthday, I would have thought I'd been scammed.
Shame really.
No update, No contact
Order went through as did payment. Used shopify and despite stating delivery will be tracked 48hrs (3&5 days) still nothing. Emailed twice and have tried to contact va messenger to no avail.
Will request a refund via bank and would urge caution to anyone making orders.
Tarnished after 2 months, couldn't remove
Tarnished after 2 months and clear back wouldn't come off so had to cut the chain with scissors to get the earring out. Disappointed considering the no tarnish marketing and otherwise beautiful design.
Didnt respond to emails
I am waiting for a response to three…
I am waiting for a response to three emails that I have sent regarding an order i placed on 8th April. It is for a gift and I need to know if I have to buy something else as I dont know if my order will arrive. I am starting to think that this may be a scam site as no telephone number to speak to anyone.
I could not love these earrings more
I could not love these earrings more! I love that they’re handmade. They’re so delicate and elegant and extremely well made.
Unique, beautifully made, jewellery
Fell in love with all of the pieces online and gifted lots to family and friends this Christmas. The jewellery is so unique and beautifully created. So glad to have supported an independent creator who has clearly poured love and care into every piece. They were beautifully presented too. Will definitely be buying again xxx
All the pieces I have bought are of…
All the pieces I have bought are of high quality and unique, I just adore them. I received my order quickly despite it being the busiest time of year. Thank you for the excellent service to your customers and dreamers
Beautiful Jewellery
Beautiful earrings and excellent quality and also beautifully wrapped. Excellent customer service. I have now ordered a ring with a complimentary pair of earrings as a free gift! I highly recommend.
Poor customer service
I ordered a necklace and was disappointed with the quality compared to the image that was on the website, the image made it look much lighter and didn't show the back of the pendant. It was not what I was looking for and reached out via email to ask about a return, it took ages to get a reply and when I did they claimed they hadn't received my email and so I gave them the required details again and have heard nothing since, even after sending further emails. I'm hoping that leaving this review actually gets their attention so I can send my initial order back and get my money back.
Beautiful Jewellery
Beautiful Jewellery
I’ve had a few pieces from her company now and I love them all. Great customer service too, I had an instant reply and query was sorted in a few moments (within shopping hours)
Awful service and communication
Awful service and communication! Order still not shipped after 5 days with no information available and they don’t answer emails. DO NOT BUY FROM THEM.
I have sent 3 emails to chase the order and to date, haven’t had a response to any of them. I ordered this technically on Tuesday seen as the Monday was a bank holiday and we’re now on the following Monday and it still hasn’t even been shipped. It doesn’t state anywhere that I could see, that it would take 5 days before shipping, as I would never have ordered from you if I’d have known. I have even googled it and it didn’t come up. You have no FAQ page either. This was a birthday present that was needed for Saturday. I wasn’t after free gifts or anything like that. I just wanted a present for my friend. I can’t see realistically why it shouldn’t have been shipped by now.

Antwort von Atlasofdreams
So funktioniert Trustpilot
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