This review follows on from one written two . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem is solve... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Mehr ansehen
Unternehmen hat geantwortet
From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Mehr ansehen
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I could not have been happier with the complete service provided by Assistive Bathing. From Daren, the sales person who gave some very good options for our bathroom. The surveyor, Alan who made sure... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Kontaktinformationen
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Vereinigtes Königreich
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4.7
Hervorragend
1211 Bewertungen
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The fitter Wayne helpful
The fitter Wayne helpful, courteous, professional.
Salesman made errors that later required more expense and time to resolve. He implied the company did everything when in fact they employ sub-contractors. Company communication with sub-contractors caused some problems. Office staff helpful especially Sharon.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for taking the time to share your detailed feedback. We’re really pleased to hear that Wayne provided helpful, courteous and professional service during the installation we’ll make sure your kind words are passed on to him. We’re also glad to hear that Sharon and the office team were able to support you throughout.
Your comments have been shared with the relevant teams so we can review what happened and ensure improvements are made.
Thank you again for bringing this to our attention and for acknowledging the members of the team who helped. We truly appreciate your feedback.
From start to finish the team was…Happy Place
From start to finish the team was always professional and Rachael kept me up to date on my order, Nick worked like a trouper and the finished product is more than I hoped for. My walk in shower has made my life so much easier so thank you all for doing so.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for sharing your experience. We’re delighted to hear that everything was handled professionally from start to finish. It’s wonderful to know that Rachael kept you updated throughout, and that Nick worked so hard to deliver a result that exceeded your expectations.
We’re especially pleased that your new walk‑in shower has already made life easier for you that’s exactly what we aim for.
Thank you again for your kind words and for choosing Assistive Bathing.
We’ll make sure the whole team hears your lovely feedback.
Very happy & would recommend them to anyone
The whole team from the sale's man to the fitting team & Rachel in the office have done a first class job. Could not be more happy
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that everyone — from the sales team, to the fitters, to Rachel in the office provided a first‑class service.
It’s fantastic to know you couldn’t be happier with the result. We’ll make sure your kind words are passed on to the whole team they’ll really appreciate it.
Thank you again for choosing Assistive Bathing.
The design was nice
The design was nice, and the man was very polite and respectful.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for your feedback. We’re really pleased to hear that you liked the design and that our team member was polite and respectful during the visit. Delivering thoughtful service and great designs is very important to us.
Thank you again for taking the time to leave a review.
Looking for a reliable, professional and friendly service
Having been let down by heavily promoted, nationally well known companies, operating in this specialist field, I was delighted by the service provided by Assistive Bathing. From initial response to my telephone enquiry to final completion of my walk-in shower, the service was smoothly and professionally conducted and I was kept fully informed of next steps at every stage of the operation. I am delighted with the final result and my friends are v impressed too! A special shout out to the workmanship, skill and dedication of David the fitter, Eddie the Surveyor for helping me understand the plan, and the attention and support of Rachel and the Customer Services Team. Thank you.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear how pleased you are with your new walk‑in shower and that your experience with Assistive Bathing was smooth and professional from start to finish.
It’s wonderful to know that you felt fully informed at every stage clear communication is something we take great pride in. We’re also thrilled that your friends are impressed with the final result!
We’ll be sure to pass your kind words on to the team, they’ll be delighted.
Thank you again for choosing Assistive Bathing. We’re so pleased you’re happy with the outcome, and we’re always here if you need anything in the future.
Friendly and professional
Friendly, professional and experienced. Gave expert advise.
Thank you
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for your review.
We’re delighted to hear that you found our team friendly, professional, and experienced. It’s wonderful to know their expert advice was helpful to you.
If you need anything further, we’re always here to assist.
Thank you for choosing Assistive Bathing.
Andy was very friendly and informative…
Andy was very friendly and informative there was no hard sell he just sat and listened to what I wanted would highly recommend Andy and this company
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for your review.
We’re delighted to hear that Andy was friendly, informative, and really took the time to listen to what you wanted without any pressure. Providing clear guidance and a comfortable experience is exactly what we aim for, and your recommendation means a lot to us.
If you need anything further, we’re always here to help.
Thank you for choosing Assistive Bathing.
Very good service from start to finish
Very good service from start to finish, punctual and high standard of workmanship throughout, clean and tidy.
Warren Jones
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for your review.
We’re delighted to hear that you received very good service from start to finish. It’s great to know our team was punctual, maintained a high standard of workmanship throughout, and left everything clean and tidy.
If you need anything further, we’re always here to help.
Thank you for choosing Assistive Bathing.
The comm3 brackendale
The communication was great, The chap who installed it all was absolutely brilliant, we were told by the salesman that we were not being charged fvor the light, but according to the surveyor we had been. Mentioned it to the team on the phone and had not had any response, they did say they were going to check it out.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for taking the time to share your feedback.
We’re really pleased to hear that the communication was great and that the installer provided brilliant service we’ll make sure your kind words reach the team.
We’re sorry, however, for the confusion regarding the charge for the light. This shouldn’t happen, and we understand how frustrating it is when information from the salesperson and surveyor doesn’t line up. Thank you for raising it with the team, they should absolutely follow up with you, and we apologise that you haven’t had a response yet.
We’ll make sure this is looked into so you get a clear and accurate answer as soon as possible.
If there’s anything else you need in the meantime, we’re always here to help.
Thank you for choosing Assistive Bathing.
A tricky start but an amazing finish!
Atrickytime to start improvements due to weather conitons. But rescheduling meant we had Nick Turner, such a fantastic, patient, meticulous fitter. Mind you,reading reviews it seems that all AB fitters are handpicked for their superb talents.
Poor old Nick even had to deal with severe toothache in our bit of a backward town plus having to replace underfloor joists. Man deserved a medal.
Amazing quality right to finish and great communication.
Sharon had both personal and organisational probs but came smiling through at this awkward climatic time!
Unfortunately though surveyor was brilliant in agreeing with our realisation that dimensions needed to be changed (length of shower in small bathroom), we all failed to realise that USP "strippers' pole" that we all laughed about, could not then be accommodated, but a refund is on the way. Thanks agsin Admin!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear how well things went once the installation was underway, even with the challenging weather conditions. It’s wonderful to know that having Nick Turner on the job made such a positive difference. We’re also pleased that Sharon was able to support. Your recognition of the team’s hard work and communication means a great deal to all of us.
Regarding the change in bathroom dimensions and the realisation that the pole could no longer be accommodated, we appreciate your understanding. We’re glad the surveyor identified the layout adjustments needed early on, and we’re pleased a refund for the unused feature is already on its way.
Thank you again for your patience, humour, and the generous feedback you’ve shared.
If you need anything further at all, we’re always here to help.
Thank you for choosing Assistive Bathing.
Excellent work
I wanted a walk-in shower but was advised that an 8" plinth would be needed including a 4" step. However, Warren (the Welsh Wizard) was able to re-route pipes and has provided me with a stunning walk-in shower. The time estimate for the work was four-five days but Warren completed it in a day and a half. The quality of the work and fittings are excellent and both Warren and the customer service team kept me well informed at every stage.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
We’re delighted to hear that Warren our very own “Welsh Wizard” was able to find a solution that exceeded your expectations. Being able to reroute the pipework and eliminate the need for an 8" plinth is exactly the kind of thoughtful, skilled workmanship we’re so proud of. It’s fantastic to know he delivered a stunning walk‑in shower for you instead.
We’re also thrilled that the work was completed in just a day and a half, far quicker than estimated, without compromising on quality. Your praise for the workmanship, fittings, and the communication from both Warren and our customer service team means a great deal to us.
If you need anything further, we’re always here to help.
Thank you for choosing Assistive Bathing.
Warren went above and beyond
Warren went above and beyond to ensure our room was ready for the bathroom remodelling to take place.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
We’re delighted to hear that Warren went above and beyond to ensure your room was fully prepared for the bathroom remodelling. His dedication and care are qualities we’re incredibly proud of, and your feedback means a great deal.
If you need any further assistance as the project continues, we’re always here to help.
Thank you for choosing Assistive Bathing.
1st Class experience
What an excellent company to deal with, everyone is so friendly and helpful - especially the 'dream team' of Warren (the installer) & Rachel (in the office).
Could not have had better experience. Installation done perfectly with quality materials and done very quickly
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for your wonderful review.
We’re delighted to hear that you’ve had such an excellent experience with us and that everyone you spoke with was friendly and helpful. It’s especially lovely to hear your praise for our “dream team” Warren and Rachel will be thrilled to know how much their support meant to you.
We’re so pleased that the installation was completed perfectly, using quality materials and carried out so efficiently. Providing a smooth, stress‑free experience from start to finish is exactly what we aim for, and your feedback truly means a lot to us.
If you need anything further, we’re always here to help.
Thank you for choosing Assistive Bathing.
Everyone I spoke to was very friendly
Everyone I spoke to was very friendly, helpful and polite, From the lady on the phone to the customer care agent and the tradesman The work was carried out by Tony who was very thorough, quick and tidy. I would definitely recommend Assistive Bathing to anyone.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
We’re delighted to hear that everyone you spoke to from the team on the phone to customer care and the tradesman was friendly, helpful and polite. It’s wonderful to know that Tony carried out the work thoroughly, quickly, and left everything tidy. His care and attention to detail are qualities we value greatly.
Your recommendation means a lot to us.
If you ever need anything further, we’re always here to help.
Thank you for choosing Assistive Bathing.
New bathroom here we come
Hannah was a lovely and friendly person, who was helpful in designing our bathroom and explaining everything in detail. It was quick and simple process and highly recommended
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your lovely review! We’re delighted to hear that Hannah made the design process so simple and enjoyable for you. Her friendly approach and attention to detail are exactly what we aim to deliver, and it’s wonderful to know she helped you feel confident every step of the way.
We really appreciate your recommendation and are so pleased you had such a positive experience with us. If you need anything at all going forward, we’re always here to help!
Fast and professional!
The whole process of converting the bathroom was made very easy for us and the work of the fitter Warren Morgan Jones (aka Welsh Wizard) was faultless throughout. We are delighted with the result. It took 6 weeks from first visit to completion!
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful review! We’re delighted to hear that the entire process felt smooth and straightforward for you that’s exactly the experience we aim to provide.
Warren (our very own Welsh Wizard!) will be thrilled to know his workmanship and professionalism made such a positive impression. Delivering a faultless installation is something he prides himself on, and it’s fantastic to hear you’re so pleased with the final result.
Completing everything within six weeks from the first visit to full completion is a great outcome, and we’re glad the process felt efficient and stress‑free.
Thank you again for taking the time to share your feedback. We hope you enjoy your newly transformed bathroom for many years to come!
Efficient Service
found Assistive Bathing to be effcient and their work of a high standard
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you for taking the time to share your feedback! We’re really pleased to hear that you found Assistive Bathing to be efficient and that the quality of our work met your expectations. Delivering a high standard of service is something we take great pride in, so it’s wonderful to know this came through in your experience.
If you ever need anything in the future, we’re always here to help.
I’ve just had my bath replace with a shower
I’ve just had my bath replace
With the caspian shower.
The whole experience was excellent.
From planning to installation and removal of waste.
The team communicated well throughout and everything went as planned.
Warren installed our unit and you couldn’t get a harder worker. He is a very tidy worker and installed the whole shower to a very high standard. He kept us informed of his progress throughout.
Would thoroughly recommend Assistive Bathing for both their service and the quality of the product offered.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your fantastic review! We’re delighted to hear that your experience from the initial planning right through to installation and waste removal was excellent and ran exactly as expected. Clear communication and a smooth process are things we value highly, so it’s wonderful to know this came through.
Warren will be thrilled to receive your kind words. His hard work, tidy approach, and commitment to high‑quality installation are a real asset to our team, and we’re so pleased he kept you well‑informed throughout and delivered a finish you’re delighted with.
It’s great to hear you’re happy with your new Caspian shower, and we truly appreciate your recommendation of both our service and our product.
Thank you again for choosing Assistive Bathing we hope you enjoy your new shower for many years to come!
Guarantee worthlesss
Shower fitted March/April 2025.In November2025 a crack appeared in the shower tray
Iinformed Assitive Bathing. Eventually they got back to me. They informed me to take the tray out iwould be charged £3500 +. If it was deemed no fault of theirs or the tray supplier iwould be charged another £3500+ to have it replaced. Yet their guarantee states all parts and labour are guaranteed for a year. It doesn't say unless a crack appears in the shower tray
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Good Afternoon Mr Kelly,
We do apologise for the confusion, we believe there may have been a miscommunication as the review that has been left is not reflective of our conversation. We are really eager to assist as much as possible to have this resolved for you.
We offer a comprehensive warranty package that does apply to a lot of the products that have been installed.
Thank you
Assistive Bathing
Marc White - shower design visit
Marc White is clearly very knowledgeable and an expert in this field. An excellent design visit where he explained the whole process clearly. We really appreciate the time he spent with us and now have lots to reflect on. Thank you Marc.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Assistive Bathing
Thank you so much for your wonderful review. We’re delighted to hear that your design visit with Marc was such a positive experience. He is indeed extremely knowledgeable, and it’s great to know he was able to explain the process clearly and give you valuable time to explore all your options.
We truly appreciate your kind words and are glad you now have plenty to reflect on as you plan your next steps. If you need anything further, we’re always here to help.
Thank you again for choosing Assistive Bathing.
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