Arvest Bank Bewertungen 

Worst customer service ever! After 30 years and two different bank names Im leaving them for bank of the Ozarks! Guess they are too big now for us normal folks. 8 accounts a mortgage and car loan will be moving.

TERRRIBLE customer service.

Two mobile deposits from an estate company were flagged as fraud. Customer service associate told me the checks would be in my account overnight. They were not. Apparently depositing two checks with the same amount flags a 7 day hold. Beware. 3rd strike for them with my account. Closing it out because they can’t seem to do business like a normal bank. Will not verify funds that are legitimate. Updating review: they still have not provided written notice as governed by regulation CC. BEWARE

I have tried OVER and OVER to use zelle and for SOME reason after 34 years with them and a credit score of 812 they flag me as a scammer with zelle??? I have went up there 3 times and am assured it's fixed only to have them tell MY CUSTOMERS via "warning" text do NOT pay me, do NOT communicate with me!! I am a scammer. Love Jesus and NEVER EVER scammed anyone a dime in my life..called PANG (?? manager) and she was SUPER RUDE. Told me to STOP talking and then said "that's NOT the question I asked, and finally HUNG UP ON ME!!!!!!!!!!!! WOW THIS IS THE BANK $185,000 salary MANAGER. Going today and close my 34 year old account. HAD ENOUGH OF HITLERS.

It was fine until they started charging there poorer customers a service fee, if you have at least $5k or get a monthly deposit of at least $3k they wont charge you, ridiculous to punish the poorer customers and leave the richer or better off ones alone I will be leaving arvest for that reason alone permanently! Screw arvest and there management!

The worst experience in dealing with a bank. My mom had been a long-time customer with Arvest until she passed. I then notified Arvest of her passing and provided to them all legal documents needed to update the trust. I was named as Trustee. They failed to rename the account correctly, kept it as a revocable trust, even though they had the proper documentation. They refused to take a check from a land sale which was named correctly. The assistant branch manager did not have an idea of how trusts work and was trying to dismiss everything I was telling him. I closed the accounts and took the money to another financial institution and it took all of 20 minutes to open the new accounts. Trying to deal with Arvest with several family trusts has been a nightmare. Never again!

An individual was able to gain unauthorized access to my checking account, change the email address and telephone number associated with my account, and transfer money from my account into another account without my authorization. When I discovered what had happened, I was unable to access my own account or my funds. I ultimately had to go into the bank to address the situation, and because of the seriousness of the security breach, I closed the account.

Unfortunately, the problems did not end there. After the account was closed, the bank continued sending statements to my former address despite my repeated attempts to have this corrected. I specifically contacted the bank and was told the issue would be resolved.

Approximately four months later, a credit card was opened in my husband's name without his authorization and was mailed to that same former address. Given the previous unauthorized access to my account and the bank's continued use of our old address, this is extremely concerning.

We immediately contacted the bank's fraud department. My husband was told that a case would be opened, but he was repeatedly placed on hold. After waiting for more than an hour without anyone returning to the call, he was forced to hang up. We were never given a case number or confirmation that an investigation was actually opened.

At this point, we are extremely concerned about the security of our personal information and the bank's handling of these incidents. We expected the fraud department to take this matter seriously and provide us with a case number, an investigation, and a clear explanation of what happened. Instead, we were left on hold for over an hour with no resolution.

This is not simply a customer-service issue. It involves an account takeover, unauthorized movement of funds, unauthorized changes to my contact information, continued use of our former address after the account was closed, and a subsequent unauthorized credit card opened in my husband's name. We need answers, accountability, and a thorough investigation into how this occurred.

I went to their Bank today to open a Savings Account - otherwise they would not exchange foreign currency (Euro)
It took forever to get to the point where they exchanged my Euro into Dollar and they gave me over $400.00 less than what my Euros were worth PLUS charged me $20.00 fee!!!
To top it all off - my money will not be available until next week. I thought, another savings account at a different bank could not hurt anything - but, I am closing this account as soon as I get my money out of it because a guy named Geren Dalton treated me as if I was dumb!!! I believe Arvest employs too many young people who have no idea what customer service and integrity is all about. I do not see a good future for this bank.

I had to jump through hoops to get a debit card that was lost in the mail. The woman I spoke to at the contact center said the card had been returned to them and was shredded. She also said it would be no problem for me to go to my local branch and have them print a new one. I called to verify this with my local branch, and someone who I presume to me the manager said they would not replace for 30 days (it had been 21). I needed access to my money so that I could get back and forth to work, but this man was telling me that I had to wait another week and a half. Basically, I was being punished for the post office's mistake. Only after I threatened to close the account did he agree to have my card replaced. Even after he agreed that I could have a new card printed, the teller I spoke with didn't want to do it, because she was afraid of getting in trouble. The employees seem terrified of management. It was the most horrible banking experience of my life. If it wasn't for how difficult it is changing banking information on some of my important apps, I would close the account and go elsewhere. As evidenced by the numerous negative reviews here, I do not believe this bank cares about customer experiences.

They suckered me in by offering a promotion if I kept my account for a period of time in good standing. Right off the bat they want to charge for not having more in my savings. Then a year later hit me with new banking fees if I don't have $3000 a month in my checking. Close th3 account and they give me a cashiers check instead of cash. When I tell them I want cash they say " you don't have an account with us so to cash it will be $5" Permanent loss of ever being a customer here again!

I had a very unprofessional experience at the Midwest City Arvest branch.

When I initially opened my account 6/18/26, the process took over 45 minutes, largely due to repeated interruptions from a manager who entered the office multiple times without knocking or respecting the appointment. During this time, employees were openly discussing another customer’s personal situation as I looked at him in the lobby, including details about his inheritance and adoption, which raised serious concerns about privacy.

After completing the paperwork, I discovered that my name had been entered incorrectly. I emailed the banker (Ms. Klein) on June 18 and 19 and received no response.

On June 20, I also contacted customer service and spoke to Justin who informed me that my Social Security number or EIN did not bring up any account at all. The login credentials I was provided did not work, and I was unable to access the account, which forced me to return to the branch in person.

When I returned, both the banker and manager entered my name incorrectly again and initially refused to reprint the paperwork, even though the documents clearly reflected incorrect information. After insisting, the documents were reprinted, but the account was still set up incorrectly. This time it listed my name and then the business and was set up with my SSN vs the EIN.

My business is established as an LLC in the business name, registered with the state of Oklahoma, and the IRS. The mgr. refused to set up the account in the business structure and he was rude. There was a long line of customers waiting on a Saturday, while two employees couldn't figure out how to set up a business account. This is quite disturbing.

At that point, I requested the account be closed and withdrew my funds.

Between multiple employees, including management, the branch was unable to correctly open a basic business account. I also submitted a formal complaint on June 23 to Arvest's customer service email and have received no response.

This experience reflected a lack of professionalism, attention to detail, communication, and respect for customer privacy.

I worked at Superior Bank In FSM, who started the Totally Free Banking in Fort Smith. This was a lucrative business model as the customers were loyal because of TFC. As they grew with us, the income increased and the customer base increased as well. Now, due to the changes clients have a BAD taste in their mouth. I have $30,000+ in checking and will be closing my accounts.

I’m giving Arvest Bank 2 stars because they have free notary services for members.
Sneaky Arvest! Suddenly my monthly service fee went up from $3 a month to $10. Without my consent they switched my account and said later that they got rid of my old checking account service. ???
I don’t recall signing anything or consenting to this! Sneaky sneaky bank. Yes, I will close this and go to the more reputable bank I have been considering for quite awhile now.
Booo Arvest

I’m not feeling the new $5 monthly charge, so I’m taking my business elsewhere.

I've been a loyal customer for 23 years, and it's disappointing to see a bank charge long-time customers new fees. To avoid the $5 monthly fee, you now have to receive at least $3,000 in direct deposits each month or maintain a balance of at least $5,000. The fee is supposedly for access to financial planning and budgeting tools, but many people—especially seniors living on Social Security or others on fixed incomes—can't meet those requirements and end up paying for resources they may not even want or need. Instead of rewarding customer loyalty, the bank is creating more ways to collect fees. After 23 years, I'll be taking my business elsewhere.

AWFUL new online banking. NONE of my "memo" lines from the previous site carried over. The new site is HARDER to navigate to get the categories for income and expenses and are you kidding me that I have to get a CODE EVERY TIME I log in??????? NO OTHER BANK DOES THAT. Our passwords are saved on our and YOUR system should recognize our devices. This new site is so horrible.

I have been lied to by multiple customer service representatives while trying to figure out why my card was closed. After several back and forth calls, I was told that I was able to get my card reactivated and now they are telling me there is no way they can do it and I was 'misinformed' and there is nothing they can do. Every call I made to them, I was told different things. They never had a cohesive answer for me. If you want a card with good customer service when something goes wrong do not choose arvest.

The customer service was great. The individual who helped me was Harley at the Midwest City branch located on Douglas Blvd.

I just came online to see how bad their credit rating is, after getting a phone call from them tonight from their mortgage collections division. I told her I sent an online pymt thru my other bank last night, including the late fee. I screwed up my auto payment when escrow changed. So I told her, I've had this mtg 20 yrs, never late, I missed the pymt by FIVE days and your calling me? Why don't you just txt or email? Here's the good part.. her reply was, "Our INVESTORS require a phone call". Instantly reminded me of why I closed all accts except my low interest mtg several years ago, because they screwed up my families accounts one too many times. When I heard that reply, I told her, "We're done. I sounds to me that Arvest is in trouble, if your "investors" have you on a 5 day late short leash and hung up on her. Word of caution for anyone that does business with them. They are a Private bank. I didn't know that until I called my state banking commissioner over gross errors that they dragged their heels on, repeatedly. My state does NOT regulate private banks. I then called the banking commissioner in AR and told him I'd file a complaint with him in a week if Arvest didn't fly right after continual competency issues that could drag out for months to resolve. Then I notified the local bank. within a week it was resolved and I closed our my bank accounts immediately. Don't be fooled by their folksy physical branches. When there is an issue, they like to drag out their error and make you wait for your money they misappropriated. I'm not the only one locally that has closed their accounts. Not one problem with the new bank and I no longer have to repeat myself to get correct service 💡