Artist hand Bewertungen 

Antwort von Artist hand

12. Feb. 2026

We’re very sorry to hear that your chair arrived damaged. That is absolutely not the condition we expect our products to be delivered in, and we understand how disappointing this must be.

Damage during transit, especially to structural components, is something we take very seriously. If you’re still waiting for a response, we sincerely apologize for the delay — that is not the level of service we aim to provide.

Please contact us directly at [info@artisthandbeauty.com] with your order number so we can prioritize your case immediately and arrange a replacement or appropriate resolution.

We appreciate your patience and the opportunity to make this right.

Antwort von Artist hand

12. Feb. 2026

We sincerely apologize for the delay and the lack of communication — that is not the experience we want for our customers. We completely understand how frustrating it is to wait two weeks without clear updates.

We are currently checking with the carrier to determine the cause of the delay and will escalate the shipment status immediately.

Please contact us directly at [info@artisthandbeauty.com] with your order number so we can prioritize your case and provide a clear update as soon as possible. If the shipment has been significantly delayed, we will work with you toward a proper resolution.

Thank you for your patience, and we appreciate the opportunity to make this right.

Antwort von Artist hand

12. Feb. 2026

We’re very sorry to hear that parts were missing from your order. That is not the experience we want any customer to have.

Please contact us directly at [info@artisthandbeauty.com] with your order number and the specific parts needed, and we will arrange a replacement shipment as soon as possible.

Thank you for bringing this to our attention — we appreciate the opportunity to resolve this quickly.

Antwort von Artist hand

12. Feb. 2026

Thank you for your honest and balanced feedback — we truly appreciate you taking the time to share your experience. We’re glad to hear that ordering and delivery went smoothly, though we’re sorry the comfort level didn’t fully meet your expectations.

Massage intensity and fit can vary depending on body height and personal preference. In many cases, adjusting the intensity level, positioning, or using additional padding can significantly improve comfort. We would be happy to guide you through optimization steps to better tailor the chair to your needs.

Regarding the shoulder airbags and leg pressure, we’d like to review this with you directly to ensure everything is functioning properly.

Antwort von Artist hand

12. Feb. 2026

Thank you for sharing your feedback, and we’re sorry to hear the chairs did not meet your expectations. We understand your concern — especially when it comes to stability and safety for clients in a salon setting.

Regarding the clicking/popping sound from the hydraulic pump, we’d like to review this immediately. In many cases it can be related to installation/adjustment, but if any component is faulty, we will arrange the appropriate replacement parts or solution.

We also apologize if reaching us felt inconvenient. Email support is our primary channel so we can track details and resolve issues accurately, but we can absolutely prioritize and respond faster once we have your order information.

Please contact us at [info@artisthandbeauty.com] with your order number and a short video of the pump noise, and we will assist you as a priority.

Thank you for the opportunity to make this right.

Antwort von Artist hand

12. Feb. 2026

Hi,

We’re very sorry to hear about your experience. A cracked pump and visible tears are absolutely not acceptable, and we understand your concern about stability and safety.

This is not the condition our products should arrive in. We would like to investigate this immediately and arrange a proper resolution, whether that involves replacement parts or a full unit replacement, depending on the extent of the damage.

Please contact us directly at [info@artisthandbeauty.com] with your order number and photos of the damage so we can prioritize your case and take immediate action.

We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.

Antwort von Artist hand

12. Feb. 2026

Hi,

We’re sorry to hear that you’re frustrated with your experience. We understand how disappointing it can be when a product doesn’t meet expectations, especially within the first week.

We see that your return is currently being processed, and our team is working to complete it as smoothly as possible. If there are any delays or concerns with the return process, please contact us directly at [info@artisthandbeauty.com] with your order number so we can review and assist promptly.

We appreciate the opportunity to resolve this properly.

Antwort von Artist hand

12. Feb. 2026

We’re very sorry to hear that two of your chairs arrived damaged. That is absolutely not the condition they should have been delivered in.

Please contact us directly at [info@artisthandbeauty.com] with your order number and photos of the damage so we can prioritize your case immediately and arrange replacement parts or replacements as needed.

We sincerely apologize for the inconvenience and appreciate the opportunity to make this right as quickly as possible.