AnswerNet Bewertungen 

121
•
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Our company hired this AnswerNet for an electronic marketing campaign(email and text). I do not recommend you waste your time with these guys. I don't recall a company we engaged with ever representi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The experience was great because of Paul. He was attentive, really listened to what I needed, and made sure he understood my concerns before moving forward. He never rushed the call and made su... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We partnered with AnswerNet a year ago for our inbound services and I'm so glad we did! They have truly provided a white-glove experience. From setup through to optimization, they are constantly looki... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

AnswerNet has proven to be responsive and adaptable to our needs. We currently utilize an outdated AMS that provides little actionable data. Our account manager has worked with her staff on training f... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Callcenter
  2. auch in
  3. Anrufbeantwortungsdienst
  4. BPO-Unternehmen
  5. Telemarketingdienst

Vom Unternehmen geschrieben

AnswerNet is a premier, tech-enabled provider of contact center and BPO solutions across North America. Operating 30+ locations, AnswerNet blends human expertise with advanced AI to deliver seamless inbound, outbound, and automated services. Offerings range from 24/7 telephone answering and medical triage to complex telesales, lead generation, nonprofit support, and third-party verification. By leveraging data-driven insights and emotionally intelligent agents, AnswerNet creates customized, scalable solutions for industries like healthcare, real estate, and retail. A "people-first" philosophy ensures that supportive employee experiences drive stellar customer interactions, helping businesses mitigate risk and focus on core activities.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

121 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(121)

23 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

This is the worst answering service I…

This is the worst answering service I have encountered. We used to have academy group in hackensack, NJ, but they got bought out by this company and we have had nothing but problems.

27. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von AnswerNet

Debbie, we are very sorry to hear you had a frustrating experience, but really do appreciate you bringing this issue to our attention. As you can see in our other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have our commitment to improve the way our staff serves every client. Until then, please accept our sincerest apologies on behalf of everyone on the team. We will also reach out to you directly to listen to your concerns, as well as try to find a way to remedy the situation. Thank you again for speaking up.

Bewertet mit 5 von 5 Sternen

I love working from home

I love working from home, and I love working for AnswerNet in the FineLine Division. Probably the best place I've ever worked. The people are so nice, and I am just so thrilled to work for them. I think the only other time I loved working this much was when I worked with special needs kids as a TA. It's awesome loving what you do everyday ❤️

14. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Wonderful on boarding process

I have just begun working with AnswerNet and want to acknowledge how professional and thorough the on boarding process has been. The team has been extremely helpful insuring a positive transition.

18. März 2022
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Antwort von AnswerNet

Thank you so much for your kind words, Dr. Green. We're thrilled that you found the onboarding process to be a seamless and positive transition for you. On behalf of everyone here at AnswerNet, we're glad to have you as a client and we thank you for your business!

Bewertet mit 5 von 5 Sternen

Emergency call on a Saturday

Our patient called our office on Saturday morning 1/8/22. She spoke with a operator from AnswerNet who reviewed her concerns and realized this indeed was an emergency concern. She took all the patients information and called Dr. Lambiris promptly.
Our patient was seen at Sarasota Memorial ER that morning and her cheek was sutured by Dr. Lambiris.
Our patient’s mother called me Monday morning, 1/10/22 to let me know how caring our answering service was and how her daughter was calmed and assured she would contact Dr. Lambiris immediately.
I want to thank not only the operator who received the call, Terri Chieffo but also Patrice who handles all our calls and concerns. She has always communicated with me over the past 10 years and has always gone over and beyond in my opinion. Her staff have been trained well and people like Terri are hard to come by. I thank you all for putting the patient first. Thank you so much for caring about our patients as well.

With much appreciation,
Maria Hutchinson
Practice Manager
Dr. Brandon Lambiris

11. Januar 2022
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Antwort von AnswerNet

Maria, thank you for sharing this very moving story with others. We are also extremely proud of our caring AnswerNet team and glad to be of help. We value your business and are fortunate to have the opportunity to work with you. Happy New Year to you and your Team!

Bewertet mit 5 von 5 Sternen

AnswerNet came to our rescue when we…

AnswerNet came to our rescue when we had a call project that needed to be launched ASAP. The staff did an excellent job of representing our organization, forwarding referrals, and reporting out the results.

5. Januar 2022
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Antwort von AnswerNet

Thank you for sharing your experience, providing valuable feedback, and for your very kind words. We appreciate your business!

Bewertet mit 5 von 5 Sternen

Excellent service

AnswerNet provides excellent service and I highly recommend them. Everyone on the team is very professional and has produced fantastic results for my business. I'm very grateful to be working with them.

8. September 2021
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Antwort von AnswerNet

Dan, thank you so much for these kind words! We've certainly been fortunate to have the opportunity to work alongside you on your business, and we're also extremely grateful to have you as a client. Here's to many more years together!

Bewertet mit 5 von 5 Sternen

Highly recommend Answernet!

We've used Answernet for over 2 decades. Their staff is amazing,professional, competent, handles our calls for the doctor's office wonderfully!
Highly recommend if looking for a great answering service! Christine, our service manager is awesome to work with!

25. August 2021
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Antwort von AnswerNet

Thank you so much for this wonderful review. We value your business every day!

Bewertet mit 5 von 5 Sternen

Bee-Clean Building Maintenance has been…

Bee-Clean Building Maintenance has been using Answernet services for over 10 years and find their services professional and most importantly reliable. As a Janitorial service provider, having a vendor on whom we we trust is invaluable.

Thank you Answernet for your many years of excellent service

25. August 2021
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Antwort von AnswerNet

Thank you so much for your kind words. Your review is very appreciated and lets us know we’re on the right track. Here's to many more successful years together!

Bewertet mit 5 von 5 Sternen

AnswerNet Rocks!

AnswerNet Rocks!
They have been such an asset to our small company. Very professional, great communication with our clients and our team.

2. April 2021
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Antwort von AnswerNet

Jenn, thank you so much for these kinds words! We truly enjoy working on your business, and look forward to contining into 2021!

Bewertet mit 5 von 5 Sternen

AnswerNet helps us keep visitors informed

AnswerNet has managed out Snowplay Hotline for 5 years and has been able to quickly implement changes to our selections as weather changes and areas open and close so that our visitors can find the most current information. They are easy to get a hold of and respond timely requests and emails.

4. März 2021
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Antwort von AnswerNet

We thank you and appreciate these kind words Jessica! It certaily is clients like you that make our work so worthwile. We are thankful for your ongoing business and our strong relationship with your team!

Bewertet mit 5 von 5 Sternen

AnswerNet - Your ultimate call centre

We really enjoyed working with AnswerNet for our 55th Annual Variety Show of Hearts Telethon on Global TV. They were extremely professional and truly passionate about our cause while ensuring that all our donors received outstanding service. Their fast turnaround on any support issues and always keeping us updated with live stats was very much appreciated. This year was our most successful Telethon in years and we couldn't have done it without AnswerNet's David & Sara and their all-star team! Thank you AnswerNet!

4. März 2021
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Antwort von AnswerNet

Meghan, thank you so much for these kind words! Dave, Sara and the rest of the team take a great deal of pride in their work on your account, and care very deeply about what your organization is all about. AnswerNet is honored to be part of the annual telethon and we're already looking forward to next year's event!

Bewertet mit 5 von 5 Sternen

Great service

The reps and administration are all very great to work with and very personable. We feel as though our needs are met by the team. We greatly appreciate the attention to detail that the reps use when answering tickets. Any time we request an update to the service or change in operations the Answernet admin is very quick to get back to us and make the appropriate changes. The reps do amazing and have learned very quickly. It feels like they are always working to the best of their ability and always work to improve. Their ticket count has been very satisfactory and the quality of their tickets overall gets better with time. The only way I can personally see to improve is possibly having the reps checked in and out when they arrive or leave as sometimes when the tickets get busy it can be hard for us to tell who's on if we need to assign tickets. Overall we appreciate the service, dedication, and flexibility of this team!

1. März 2021
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Antwort von AnswerNet

Thank you so much for your kind words! Your business and our relationship means so very much to us, so anything we can do to make your service even better is our main goal. Thanks again for this wonderful feedback!

Bewertet mit 5 von 5 Sternen

Valuable Experts

AnswerNet provided an urgent resource gap in our sales system that we've enjoyed and benefited from during the last 4 months. The great weekly status reports and proactive expertise has created a valuable partnership.

25. Februar 2021
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Antwort von AnswerNet

Teresa, we're so happy we were able to address your challenges as well as provide reporting that works best for you. Yes indeed, we are your partners and appreciate that relationship every single day! Thank you for these kind words.

Bewertet mit 4 von 5 Sternen

AnswerNet provides an effective service…

AnswerNet provides an effective service for our customers, and I have experienced collaboration and teamwork with their leadership team.

15. Februar 2021
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Antwort von AnswerNet

Thank you, Laura! We appreciate your business very much!

Bewertet mit 5 von 5 Sternen

Answernet does a very good job

Answernet does a very good job. I have worked with them for over 4 years now and they have always been very responsive and thorough.

5. Februar 2021
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Antwort von AnswerNet

Thank you so much, Tammy! Your business is very important to us, as is our ongoing relationship!

Bewertet mit 5 von 5 Sternen

Answernet and it's staff have always…

Answernet and it's staff have always demonstrated excellence when it comes to comes to updates and forwarding messages to our clinic. Responds quickly to changes that may come up during the month. Always a pleasure working with them.

5. Februar 2021
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Antwort von AnswerNet

Nicole, thank you so much for these kind words! We're honored that you continue to entrust us with your business. It's also a pleasure for our team to be able to work with such warm, friendly person like you. We look forward to continuing our relationship into 2021!

Bewertet mit 5 von 5 Sternen

Always great to deal with

Always great to deal with. Thanks for all you guys do!

2. Februar 2021
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Antwort von AnswerNet

We thank you for your business, and for being such a terrific client!

Bewertet mit 5 von 5 Sternen

Your company works great

Your company works great. You answering my office telephones leaves me more time to conduct business. No more useless calls, telemarketers or people trying to sell me something I don't need. How quiet my office is now is amazing. Should have done this years ago. You give me all the information I need from each important call and the rest you tell me about the next day. I would recommend your service in a heartbeat. Best decision I have made in 2020.

31. Dezember 2020
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Antwort von AnswerNet

Wow! We're so happy to hear that Eric! We're very excited, and honored, to continue to provide you with the services and support you need into 2021! Happy New Year!

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