AnswerNet Bewertungen 110

TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

AnswerNet has proven to be responsive and adaptable to our needs. We currently utilize an outdated AMS that provides little actionable data. Our account manager has worked with her staff on training f... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

What an amazing experience it has been working with the answernet team. When our clients call, they are always taken care of in a professional manner with the highest standards of customer service.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

This is the first time I’ve encountered a customer support center that is this unresponsive. I sent a follow-up inquiry after receiving the last reply, but I haven’t heard back for two weeks. The resp... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Cantaloupe Inc.’s relationship began with Answer Net 1.2 years ago when we unexpectedly lost our prior after-hour call center support vendor. Answer Net did not hesitate in forming a relatio... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Callcenter
  2. BPO-Unternehmen
  3. Telemarketingdienst
  4. Anrufbeantwortungsdienst

Vom Unternehmen geschrieben

AnswerNet is a premier, tech-enabled provider of contact center and BPO solutions across North America. Operating 30+ locations, AnswerNet blends human expertise with advanced AI to deliver seamless inbound, outbound, and automated services. Offerings range from 24/7 telephone answering and medical triage to complex telesales, lead generation, nonprofit support, and third-party verification. By leveraging data-driven insights and emotionally intelligent agents, AnswerNet creates customized, scalable solutions for industries like healthcare, real estate, and retail. A "people-first" philosophy ensures that supportive employee experiences drive stellar customer interactions, helping businesses mitigate risk and focus on core activities.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

110 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

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Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

Answer.net it is very simple to me

Answer.net it is very simple to me. When I wrote the 1st review it was based on my disappointment in regards to not getting any appointments after the 120 hours of calling. You clearly apologized and said" we will reach out to you". No one ever did. I thought some sort of financial refund would of been appropriate based on not getting us 1 appointment. It's fine. My intention certainly was not to harass you, just to receive some compensation back. I won't put anymore reviews up, I realize now you won't do the right thing anyway. I understand a contract is a contract.

18. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Partnership

I really appreciate how they are a partner with us.

1. Juli 2024
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Antwort von AnswerNet

Diane, and we appreciate how you partner with us! Many thanks for your kind feedback. We truly value your business.

Bewertet mit 5 von 5 Sternen

Prompt Help

Every time we needed to contact Answer.net, they come back promptly, resolve the issue and are pleasant and helpful with what we request even if it is a tailored request.
We are very happy with their service!!

8. Juli 2024
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Antwort von AnswerNet

Rosario, we're so happy you're satisfied with our service! Your wonderful feedback is greatly appreciated and we can't wait to share it with the team. Thank you!

Bewertet mit 5 von 5 Sternen

They know how to prioritize our calls

They know how to prioritize our calls. For example, what calls we need to know about immediately and those that can be held over for the next day. This makes our customers happy as well!

6. Juli 2024
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Antwort von AnswerNet

Sylvia, we're so glad you're satisfied with our service and are so thankful for your business. Thank you so much for sharing this wonderful feedback!

Bewertet mit 5 von 5 Sternen

Answernet for our property management company

Answernet has been our answering service for years now. They are everything we can ask for. Everyone seems pleasant and professional. They provide excellent messages and I know they have to deal with a lot from our clients. I hope we get to work together for as long as possible. I don't think it would be easy to replace them.

3. Juli 2024
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Antwort von AnswerNet

Trixie... wow, what an amazing review! Thank you so much for your kind words and for taking the time out of your day to share your experience. It's clients like YOU that keep us going! We truly value our ongoing partnership!

Bewertet mit 5 von 5 Sternen

Excellent Service

Every single time that I speak with either Alex or Giovana they are professional as well as courteous and efficient. It is a pleasure to speak with them each time.

1. Juli 2024
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Antwort von AnswerNet

Thank you for your wonderful feedback, Sonia! It is a pleasure serving you as a client. We will make sure this terrific review gets in front of the team ASAP!

Bewertet mit 5 von 5 Sternen

Helped us grow 3x last year

The AnswerNet team based out of Akron, OH has helped our business grow 3x in the last year! Their outbound team has booked thousands of follow-up calls for us in the last 10 months and that number is only improving as we add additional callers and hours to our campaign.

30. Juni 2024
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Antwort von AnswerNet

We're thrilled that you are so satisfied with our services, and that as partners, we're making a difference in your business! Thank you so much for this feedback.

Bewertet mit 5 von 5 Sternen

The AnswerNet team's experience and…

The AnswerNet team's experience and professionalism helped us set up and fine tune our project to meet customer outreach requirements.

1. Juli 2024
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Antwort von AnswerNet

Chris, thank you so much for taking the time to share this feedback and for your kind words. We'll be sure to pass this review along to the team right way. Much appreciated!

Bewertet mit 5 von 5 Sternen

Incredible Service

The team at AnswerNet was incredible during the launch and duration of my project.

28. Juni 2024
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Antwort von AnswerNet

Thanks so much for your great feedback, Will! We are honored to have you as a client.

Bewertet mit 5 von 5 Sternen

AnswerNet has been a trusted and valued…

AnswerNet has been a trusted and valued partner for our organization. They continue to demonstrate exceptional professionalism and consistently meet our timelines. They are adept at evolving and adapting to meet our organization's changing needs. Their commitment to excellence is evident in every interaction, and we value their partnership as our trusted vendor.

1. April 2024
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Antwort von AnswerNet

Kristin, thank you so much for this taking the time to share this feedback and your continued business. We promise to keep delivering exceptional service to you and your team!

Bewertet mit 5 von 5 Sternen

BEST ANSWERING SERVICE

BEST ANSWERING SERVICE!

I have been the after hours person for years with this company! They are great!!

26. Juni 2024
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Antwort von AnswerNet

Thanks so much for this amazing feedback, Joyce! We will be sure to share your kind with the whole team right away.

Bewertet mit 5 von 5 Sternen

I work With Robyn....She always answers…

I work With Robyn....She always answers my calls and questions immediately. We get our messages right away and everyone there is so polite and pleasant to work with. 5 star rating!!!!

25. Juni 2024
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Antwort von AnswerNet

Wow, thank you for this great feedback, Georgia! We will make sure to share this with Robyn and the team. We truly value your business.

Bewertet mit 5 von 5 Sternen

Professional, accountable and responsive team

The people I have had the pleasure of working with at Answernet have all been very professional, accountable and responsive. Like any other organizations it is not without issues or mistakes by staff but they are always willing and able to look into it and respond and resolve in a timely manner. Any coverage request that I submit are responded to right away and I can depend on them to be there to take our calls as agreed. Answernet has been a good extension of our contact centre.

24. Juni 2024
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Antwort von AnswerNet

Leonarda, feedback like this is so valuable to us. It's also really appreciated! You and your business are so very important to us, and we look forward to our continued partnership. Thank you so much for taking your time to share this review.

Bewertet mit 5 von 5 Sternen

Farst response and knowledgeable.

Farst response and knowledgeable.

24. Juni 2024
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Antwort von AnswerNet

Tim, thank you for taking the time to share this feedback and for your wonderful 5-star review! We can't wait to share with the rest of the team!

Bewertet mit 5 von 5 Sternen

The AnswerNet team is very thorough and…

The AnswerNet team is very thorough and professional. We have tried different campaigns with them and have been pleased with their expediency and expertise.

1. März 2024
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Antwort von AnswerNet

Jason, we really appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do! Thank you!

Bewertet mit 4 von 5 Sternen

We are very pleased with the service…

We are very pleased with the service thus far.

22. Juni 2024
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Antwort von AnswerNet

John, thank you very much for your 4-star review and for choosing AnswerNet. We’re glad to hear that you're happy with how things are going so far, and promise to keep up the great work!

Bewertet mit 5 von 5 Sternen

Jovanna is always so helpful and a…

Jovanna is always so helpful and a pleasure to speak with!

21. Juni 2024
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Antwort von AnswerNet

Stephanie, thank you so much for taking the time to post these kind words. We will make sure to pass this along to Jovanna and the entire team. It will make their day!

Bewertet mit 5 von 5 Sternen

Fiona is amazing!

Fiona has been a phenomenal support to us at LifeStance and is always effective in support any of our needs!

21. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von AnswerNet

Max, a big thank you for your feedback! We will make sure to share this with the team.

Bewertet mit 5 von 5 Sternen

EFFICIENT & PROFESSIONAL

I HAVE FOUND THIS SERVICE GREAT, COURTEOUS & PROFESSIONAL

21. Juni 2024
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Antwort von AnswerNet

Judy, thank you for taking a moment to share your experience. We appreciate your loyalty and continued trust in AnswerNet. To us, it's all about having clients like you!

Bewertet mit 5 von 5 Sternen

Jovanna Cassidy not only is very…

Jovanna Cassidy not only is very customer service friendly, but she always is so pleasant to speak with. She takes care of charging the company credit card for payment in a timely manner. I just love her.

I would recommend her to anyone.

1. Juni 2024
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Antwort von AnswerNet

Glenda, we'll make sure to share this feedback with Jovanna and the entire team to give her the recognition she deserves. Thank you for taking the time to post this awesome review!

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