AnswerNet has proven to be responsive and adaptable to our needs. We currently utilize an outdated AMS that provides little actionable data. Our account manager has worked with her staff on training f... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
AnswerNet has proven to be responsive and adaptable to our needs. We currently utilize an outdated AMS that provides little actionable data. Our account manager has worked with her staff on training f... Mehr ansehen
Unternehmen hat geantwortet
What an amazing experience it has been working with the answernet team. When our clients call, they are always taken care of in a professional manner with the highest standards of customer service.... Mehr ansehen
Unternehmen hat geantwortet
This is the first time I’ve encountered a customer support center that is this unresponsive. I sent a follow-up inquiry after receiving the last reply, but I haven’t heard back for two weeks. The resp... Mehr ansehen
Unternehmen hat geantwortet
Cantaloupe Inc.’s relationship began with Answer Net 1.2 years ago when we unexpectedly lost our prior after-hour call center support vendor. Answer Net did not hesitate in forming a relatio... Mehr ansehen
Unternehmen hat geantwortet
AnswerNet is a premier, tech-enabled provider of contact center and BPO solutions across North America. Operating 30+ locations, AnswerNet blends human expertise with advanced AI to deliver seamless inbound, outbound, and automated services. Offerings range from 24/7 telephone answering and medical triage to complex telesales, lead generation, nonprofit support, and third-party verification. By leveraging data-driven insights and emotionally intelligent agents, AnswerNet creates customized, scalable solutions for industries like healthcare, real estate, and retail. A "people-first" philosophy ensures that supportive employee experiences drive stellar customer interactions, helping businesses mitigate risk and focus on core activities.
5 Walnut Grove Drive, 19044 , Horsham, Vereinigte Staaten
Hat 100 % seiner negativen Bewertungen beantwortet
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Answer.net it is very simple to me. When I wrote the 1st review it was based on my disappointment in regards to not getting any appointments after the 120 hours of calling. You clearly apologized and said" we will reach out to you". No one ever did. I thought some sort of financial refund would of been appropriate based on not getting us 1 appointment. It's fine. My intention certainly was not to harass you, just to receive some compensation back. I won't put anymore reviews up, I realize now you won't do the right thing anyway. I understand a contract is a contract.
Every time we needed to contact Answer.net, they come back promptly, resolve the issue and are pleasant and helpful with what we request even if it is a tailored request.
We are very happy with their service!!

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They know how to prioritize our calls. For example, what calls we need to know about immediately and those that can be held over for the next day. This makes our customers happy as well!

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Answernet has been our answering service for years now. They are everything we can ask for. Everyone seems pleasant and professional. They provide excellent messages and I know they have to deal with a lot from our clients. I hope we get to work together for as long as possible. I don't think it would be easy to replace them.

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Every single time that I speak with either Alex or Giovana they are professional as well as courteous and efficient. It is a pleasure to speak with them each time.

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The AnswerNet team based out of Akron, OH has helped our business grow 3x in the last year! Their outbound team has booked thousands of follow-up calls for us in the last 10 months and that number is only improving as we add additional callers and hours to our campaign.

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The AnswerNet team's experience and professionalism helped us set up and fine tune our project to meet customer outreach requirements.

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The team at AnswerNet was incredible during the launch and duration of my project.

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AnswerNet has been a trusted and valued partner for our organization. They continue to demonstrate exceptional professionalism and consistently meet our timelines. They are adept at evolving and adapting to meet our organization's changing needs. Their commitment to excellence is evident in every interaction, and we value their partnership as our trusted vendor.

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BEST ANSWERING SERVICE!
I have been the after hours person for years with this company! They are great!!

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I work With Robyn....She always answers my calls and questions immediately. We get our messages right away and everyone there is so polite and pleasant to work with. 5 star rating!!!!

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The people I have had the pleasure of working with at Answernet have all been very professional, accountable and responsive. Like any other organizations it is not without issues or mistakes by staff but they are always willing and able to look into it and respond and resolve in a timely manner. Any coverage request that I submit are responded to right away and I can depend on them to be there to take our calls as agreed. Answernet has been a good extension of our contact centre.

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The AnswerNet team is very thorough and professional. We have tried different campaigns with them and have been pleased with their expediency and expertise.

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Jovanna is always so helpful and a pleasure to speak with!

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Fiona has been a phenomenal support to us at LifeStance and is always effective in support any of our needs!

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Jovanna Cassidy not only is very customer service friendly, but she always is so pleasant to speak with. She takes care of charging the company credit card for payment in a timely manner. I just love her.
I would recommend her to anyone.

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