Andean Discovery Bewertungen 227

Andean Discovery really created an amazing experience for us. They customized the trip to fit our needs and had every moment of our itinerary well coordinated. They set us up with fantastic guides that helped us every step of the way.

The Napo Wildlife Center was incredible. The people were very friendly and helpful and our guides were the best. And the wildlife was awesome. During one of our canoe trips, we were fortunate to see a troop of about 30 squirrel monkeys jumping across the creek over our heads from one tree to another. Once in a lifetime experience.

The Galapagos Legend was a great way to see the islands. We snorkeled with penguins, dozens of types of fish, and, the highlight, I was face to face with a baby sea lion for a good 10 seconds before it swam away to play with the other 4 baby sea lions. If you like birds and iguanas, there's plenty to see.

Our trip through Peru was outstanding. We ate incredible local foods and stayed in places that far exceeded our expectations. Machu Picchu was out of this world, especially the hike up Huayna Picchu. Our guide, Franco, was with us the whole time and really made the trip!

Early on in our trip, I left a very special hat that was marked with a fruit from the rainforest at one of the places we visited, but I wasn't certain where. I called the local Andean Discovery office with the cell phone they provided and they tracked it down for me, sent it back to the US with one of their employees, and mailed it to me. You really can't ask for better customer service and thoughtfulness.

We feel very fortunate to have found and worked with Andean Discovery. They put together the trip of a lifetime. I would definitely recommend anyone considering a trip to Ecuador and Peru work with Andean Discovery. They are super awesome people!

Andean Discovery crafted a custom trip to Colombia for a Lost City trek (Ciudad Perdida). It was one of the best adventures of my life, truly a life changing experience. Guide was a pro and the Chef sent ahead of us made sure we had gourmet meal at every major stop along route. I do recommend bringing a hammock if you prefer open air sleeping, the lodging is as expected for this type of journey. The multi-day hike was book-ended with luxury hotel / Villa stays, so that made prep / recovery a great experience. Def plan on going again! Thanks to Damon and his crew for taking it to another level.

Shame on Andean Discovery. When one chooses a travel agency it is for their “craft”, or expertise if you will, on knowing and recommending ALL things for the desired location. My family used them for the first time to travel to Galapagos islands. They sorely disappointed and beyond failed with the transportation from Santa Cruz island to Isabella island. This was the most atrocious life altering experience on the ocean my family has ever had and we grew up on the ocean and we both have boats on a lake and the gulf of Mexico, so we are very experienced with the seas. There were so many issues and wrong doings with this, my words will not do it justice. It was a small speed boat packed to the gizzards with people and only a few life jackets that I could see. I was alarmed by that but knew it was going to be a problem when the man handed out black vomit bags. This entire set up was not only unsafe and should be illegal, the waves and swells were larger than the boat during this time of year. I had my 74 year old mother and sister throwing up the entire miserable 2 hour ride where I had to change their vomit bags by bear crawling on the floor of the boat. There were others vomiting as well, and the worst travel experience of my life and I travel all over the world.
Again shame shame on Andean for not knowing what that experience was like and what the ocean was like during that part of their season & more importantly for not providing their clients with OPTIONS. Option to fly between the islands which we found out were available after we got off, thank god alive, that horrific speed boat. And our tour guide knew all of this and he even agreed how rough and awful the ocean and boat experience is during this time and that Andean should be made aware, which is appalling as that is their job!

I challenged the members of Andean, to go, and go now, and experience the boat ride (provided them the boat named the “GLADEL”) for themselves from Santa Cruz to Isabella for a whopping $30. I would never want one person to ever experience what my family and I had to endure.

They were the worst travel agency I have ever experienced, they were rude, unprofessional and not empathetic at all. They never even reached out after they knew we were taking the plane back between the islands because their travel guide had to fly with us.

Their response from Andean below is nothing but lies on the email, THEY should be the experts on the experience regardless and they advised against the duration of the boat ride, not the actual experience of the boat ride because they were incompetent and did not know! Another example of showing no empathy and the boat ride was flat out dangerous and people were throwing up all over the boat that were from the Galapagos islands so just because they are not seasick doesn't mean anything.

I didn't even bring up my flight and luggage delay or lack of luggage for the entire trip, as it was not their fault. However, I asked Andean to help me in all these different countries I had to go through on what to do etc, and they said I had to file a baggage claim in the Guayaquil Ecuador airport. Well again with their incompetence on their lack of knowledge and expertise on the Guayaquil airport, there’s no luggage claim area in Guayaquil!! I asked all around and there was nothing on the airport grounds. I landed at 7am and had a flight at 9am to galapagos and later found out from travel guide asking folks at the airport that Aeromexico office is offsite at the airport in which I would miss my flight to the islands...they even had a Ecuadorian agent who didn't know the grounds of the Guayaquil airport..again their incompetency as they have never been to Guayaquil airport. Again their lack of knowledge and expertise is the real reason and truth for this awful experience as they did not even know the layout airport and where any of the offices were located, again not at the airport.

And yet they respond again, with absolute lies trying to do what defend themselves on something that is irrelevant and they continue to hurt themselves and dig themselves deeper in their atrocious lack of accountability. LIES....on 6/30 my first flight segment being delayed caused me to travel for over 24 hours and instead of getting into Ecuador at 5pm on 6/30 I arrived on 7/1at 7am which means that the driver and hotel night I paid for on 6/30 evening was all lost. Andean never even offered to meet me 7/1 at my new arrival time, nor help me with my luggage dilemma. I was flying to the islands at 9am so what would a driver do for me then?! And again there is no office or luggage claim in Guayaquil on site. Just so funny they have no clue on the airport but LIE instead with their pompous attitude. When I inquired on being reimbursed for what I paid for Sunday for what I missed that was out of my control, their simple response was "you don't use it you lose it". Again, what type of "business" treats or says that to a paying customer?! They are so lost and just clueless on what it truly means to provide their customers with empathy and support. Their responses dig their own grave. It is so evident they are on the defense instead of taking ownership for their lack of providing options and knowledge and truly not knowing the islands or airports etc. As consumers we have a choice on travel agencies and they should really just own this and try to better themselves than acting in such a way where they are trying to blame me who paid them for my trip of a lifetime that they did such a poor poor job with. Never waste your time looking into this disaster of an agency.

It was a trip of a lifetime - Andean Discovery and their team of guides/ naturalist exceeded every expectation that my wife and I had of this trip . They created a very personnel environment every step of our way with explanations to everything we saw and / or experienced. We felt extremely comfortable and at ease traveling in foreign countries with the company of our guides/ naturalist .
The meals were crazy good and I have been in the “food business “ all of my career. We ate and experienced many things that were foreign to us but was a great experience.
We would recommend using Andean Discovery . We are looking into another / different trip elsewhere with them

I had a great experience with Andean Discovery. The local tour guides were all very knowledgeable, thoughtful and patient with our group. We enjoyed the experiences that were planned. They took care of the planning and details which would have been very time consuming on my own

Andean Discovery provided a customized very organized and well supported guided tour of the Galapagos & Peru that exceeded our expectations.

My wife and I have traveled all over the world in the past 21 years. Andean Discovery was by far the most accurate, serviceable, professional and personable company I have dealt with. My wife and I celebrated our 20th Anniversary in Peru. Andean Discovery made all of the accommodations for us and we received exactly what we expected and more. They are able to accommodate all of your requests, from simple to the most elaborate hotels in the area. Not to mention, our tour guide (Cesar Augusto) was the best tour guide ever. This was an awesome experience.

My daughters and I traveled with Andean Discovery last summer to Ecuador and Peru. All of our guides were fantastic and made our trip very fulfilling. We enjoyed seeing the many sites, learning about the culture, and enjoying the delicious food. I am the older member in the group and the guides took this into consideration in allowing more time to get around planned activities. I strongly recommend anyone to go on an Andean Discovery experience. We have fantastic memories of our trip. Thanks so much!

Andean Discovery really knows what they are doing when helping a family plan a once in a lifetime trip! We have three children ages 16, 14 and 10. My husband and I were so happy that everyone had an incredible trip and all needs were met! We traveled to the Galapagos Islands, Amazon Rain Forest and Machu Picchu. If I had to pick one thing that this company does best, it is having the most amazing guides on staff! We are still in touch to this day with our guides as they truly went above and beyond for our family!!

We had an amazing trip to Ecuador, the Galapagos and Amazon jungle. The trip details were expertly taken care of well in advance, itinerary thoughtfully set out, the guides friendly and knowledgeable. Our family had a trip of a lifetime, saw so many incredible animals, people and places. I would highlyrecommend Andean Discovery to others planning a trip to Ecuador!

We had an amazing time. Everything was nicely organized for us. We did Quito and the Galápagos Islands. Lots of fun.

We enjoyed our trip very much! Our guides were flexible and terrific, and our accommodations very nice.

They could NOT have done a better job. Our family of 15 (8 adults and 7 grandkids) had a wonderful Christmas holiday thanks to the excellent planning they designed. They were very accomodating to wants and needs.. Their local knowledge was invaluable.

If you want a great experience while touring the Galapagos and Machu Picchu try Andean Discovery. We did and it was wonderful. Our personal guides in Ecuador and Peru were friendly, knowledgeable and always on time. Through Andean we experienced not only the wonders of these sights, we also were introduced to the natives and their traditions.

The best tour we ever had and that is saying something as over the past 18 years we traveled in 48 countries by now.
Everything was perfectly organized, customized to our taste and there was nothing left to chance. Even the smallest details were taken care of and we really did not have to think about anything. Just enjoying the experience of seeing new places, interacting with animals and relaxing.

Great trip. every day fulfilled or surpassed expectations.

This was the best trip we have ever taken! Our guide was so knowledgeable, and gracious. The extra side trips were excellent!
We loved our entire Peruvian experience and
would recommend Andean Discovery to anyone who wants to really understand the fascinating country of Peru!

We were worried about going to the NAPO wildlife lodge in the
amazon rainforest, but it was marvelous. We both thought it was better than the Galapagos!
All the guides were wonderful on both expeditions.

Our experience was better than we expected. Guides were wonderful and most helpful. The places we visited were so special and made more special by the guides and drivers. It was the trip of a lifetime. Very well organized!

We traveled to Ecuador using Andean Discovery in the spring of 2018. Our trip was well-planned, seamless, exciting and unfolded with no hitches.
Michaela was great - helpful and easy to work with in the planning stages. Our guides in Ecuador were lovely, passionate people who cared about promoting tourism in a conscious, sustainable manner. They had a vast knowledge of history, culture, and botany, and we learned so much from them.
We took our two young boys throughout the Andes, into the jungle and to the Galapagos. It was the trip of a lifetime, and I would use Andean Discovery again in a heartbeat, or recommend it to anyone wanting an amazing adventure!