Andean Discovery Bewertungen 227

TrustScore 5 von 5

4.8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We are just home from the trip of a lifetime! Our driver Raúl and guide Sebastian were absolutely wonderful. We felt like Sebastian was a part of our family and raúl seemed to appear out of nowhere j... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My family enjoyed a great trip to Quito and Galapagos Islands thanks to Andean Discovery. They made the planning easy. We particularly enjoyed our guides, Wilson in Quito and Alejandro in the Galapa... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We were greeted by someone from the Andean team at the airports at each leg of our journey. Especially appreciated being greeted at the late hours for our arrivals. Also loved how they helped with... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The Andean Discovery team handled all arrangements, including flight connections, lodging choices, excursion and experience choices and food availabilty. All this was done comprehensively and efficien... Mehr ansehen

Unternehmensdetails

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Vom Unternehmen geschrieben

With US headquarters in Massachusetts, and local offices in South America, Andean Discovery directly coordinates all aspects of travel from start to finish, ensuring guests a seamless travel experience. Discover ancient ruins, remote islands, lush rainforests, and indigenous villages on a journey designed specifically for you. Andean Discovery is featured in The Boston Globe and other publications for its efforts to promote community-based tourism, which takes into account, first and foremost, the well-being of the people and places we visit.


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4.8

Hervorragend

TrustScore 5 von 5

227 Bewertungen

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Bewertet mit 5 von 5 Sternen

Great visit to a wonderful country

We would most definitely recommend this trip to Columbia to everyone who wanted a great experience. The trip was planned out every step of the way. All we had to do was wake up and enjoy every moment.
We got to see the best Columbia has to offer with professional guides and driver, great hotels and food,
And 10 days of great experiences !

15. März 2023
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Antwort von Andean Discovery

Hi Diane. Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed your trip to Colombia. It’s wonderful to know we did a great job and this was done well. We know you have choices regarding your travel adventures, and it means the world to us that you’ve chosen to book an experience with our team. Thank you again for supporting and we hope you’ll visit us in the future!
Warmly, Andean Discovery Guest Services Team

Bewertet mit 1 von 5 Sternen

This is the truth...if they publish it

This will likely not get posted since they only show the good reviews. Our family was scheduled to go to Machu Picchu this week. When the government coup occurred, they went silent. If we didn't hound them, we would never have heard from them. The US Embassy said Americans should not go to Peru yet they told us everything was wonderful. We had to get information from other tour companies and ultimately had to cancel our trip and pay a huge sum to get home. Andean Discovery took our money and ran. Find a reputable company - this isn't it.

23. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Andean Discovery

Dear Jody,

Thank you for taking the time to communicate your feedback regarding your experience with Andean Discovery with respect to your recent trip, including a Galapagos Cruise and extension to Peru and Machu Picchu. We feel that this review was not fair and strategically omitted important facts in order to publicly defame our company.

Perhaps the bad-faith intentions of the review can be summed up by this comment, “This will likely not get posted since they only show the good reviews.”

Andean Discovery is dedicated to transparency, honesty and integrity, and the safety, security, and well-being of our guests and staff is our number one priority at all times. We would immediately advise our guests if we feel that it is not safe to travel to one of our destinations, prior to each individual departure.

Jody, you did not mention that you were in an isolated location on a Galapagos cruise, during the days leading up to your Peru trip, making regular communications more difficult due to your limited cell and internet reception.

You decided on a "wait and see" approach, instead of canceling the Peru portion of your trip prior to departing for South America. On December 14th, we wrote to you via What's App, "Hi Mrs. Foster, We hope the situation in Peru will improve in the next few days. We will keep you informed of any new developments."

During your Galapagos cruise, which began on December 19th, communication was difficult. However we successfully sent you several messages about the situation in Peru, and you replied back. Specifically, on December 20th at 5:05pm, you wrote to us, "PeruRail says it's running from Cuzco to Ollantaytambo but not on to Machu Picchu." On December 20th at 5:52pm, we replied to your text, "We have unofficial reports from Peru Rail, that the train (to Machu Picchu) will operate tomorrow." On December 21st, the train track was indeed repaired and the train to Machu Picchu was reopened. We made the decision not to cancel any of our 2022 Peru holiday trips, because we were confident that we could ensure the safety and security of our guests traveling during this time, given the reports on the ground and given that the US government never posted a LEVEL 4 - DO NOT TRAVEL advisory during your travel dates.

Indeed, all of our Christmas and New Years holiday groups traveled to Peru successfully and our operations in Peru functioned normally, during the same dates that you were scheduled to be in Peru. Unfortunately, after January 4th, as you know, the organized protests began again.

Despite the improvements communicated to you about Peru, on December 21st, at 1:57pm, you decided to cancel the Peru portion of your trip. You wrote, "We are officially cancelling the Peru portion of the trip" due to "too much uncertainty there." You went on to acknowledge the weak cell connection in Galapagos, "On Friday when we leave the ship we won't have any phone reception so we will look for Gabriela outside at the airport in Quito like when we arrived last Saturday."

We recommend that all of our guests purchase trip insurance, which depending on the specific policy, would cover them in this type of situation. Of course, we are not able to get a refund from our providers in Peru, which is why we encourage you to rebook the Peru portion of the trip.

Despite our disappointment in reading this review, we are happy to welcome the FOSTER group back to Peru and help them to rebook the Peru portion of the trip and roll over fees paid for travel in December of 2022 to a later date. We are saddened, Jody, by your accusation that "Andean Discovery took our money" because it is simply not true. We feel that using this rhetoric publicly is an unfair tactic meant to hurt Andean Discovery, its reputation, and providers. We understand that you were disappointed and frustrated that you did not go to Peru, but we feel that your comments are unethical and damaging. Kind regards, Andean Discovery Guest Services Team

Bewertet mit 5 von 5 Sternen

South American Adventure Was Fantastic

Regarding our recent trip to South America with Andean Discovery. Let me say right up front that Linda and I had the adventure of a lifetime on this trip. We are frequent international travelers and have been to many parts of the world, but nothing compares to the 12 days we spent traveling with your guides in Ecuador and Peru. Everything went exactly as scheduled and according to the itinerary and everything was well organized. The guides were fabulous: Billy in the Galapagos Islands, Antonio in Ecuador, and Franco in Peru. We also enjoyed our driver Wilbur in Peru. These guys know their stuff, making for both fun and informative excursions. The accommodations were good and most of the meals excellent. Linda and I had no issues with the altitude. I would gladly recommend your company to anyone considering travel to South America. Our compliments to all involved in making this such a memorable and enjoyable adventure!!
All the best
Bob and Linda Schumacher

14. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Better than Expected

I trusted Andean Discovery to make my trip effortless, safe and fun. They went above and beyond my expectations. I was taken care of 100%. I am a female solo traveler and having a female guide was brilliant- I hadn’t even thought of that. All of the activities and tours were perfect!

1. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Perfect Adventure to Peru

Andean Discovery planned our family’s trip to Peru’s Sacred Valley of the Incas, Machu Picchu and Lake Tititcaca and, wow, what an experience it was. From the moment we landed in Lima, everything was perfectly planned and executed. The attention to detail was incredible; there literally was not a single glitch. The Andean Discovery team, from the travel specialists to the guides to the drivers, is highly professional and cared deeply about giving us an unforgettable experience. It mattered to them. Words cannot describe how wonderful the Inca Trail trek was. The quality of the camps, food and leadership was extraordinary, and made the trek life-changing. Every day, every adventure was memorable. Andean Discovery arranged top-notch hotels and restaurants, visits to village families and artisans, tours of Machu Picchu and Huayna Picchu, a boat ride to the floating islands of Titicaca, and much more. It was an adventure like no other, thanks to the Andean Discovery team. We highly recommend them and will look forward to another Andean Discovery trip in the future.

10. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great agency to work with!

They were very responsive. Great communication. Everything was as promised. The facilities were very nice and the food was great. The guides were exceptional. I would recommend Andean Discovery 100%. Would use again.

1. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Andrean Discovery put together a tour…

Andrean Discovery put together a tour tailored to our needs for my husband and me in Nov/Dec 2013. It was to the Galapogos and Machu Piccu. Over the years we have reflected back on how we enjoyed that tour. Everything was looked after and we had great guides and stayed at the best places. As I am booking our first trip since the pandemic to a number of different locations in Europe, I am finding it time consuming and difficult. Hence this review to show our appreciation for that trip long ago.
On our South American trip with Andean Discovery we did not have to think or worry about how to get from point A to point B. They looked after everything so that we could enjoy the trip.

4. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Andean Discovery arranged a trip for my…

Andean Discovery arranged a trip for my adult son and I to The Galapagos, The Amazon and a day trip. Everything was very well organized and flowed nicely. Our guide Johanna, was professional, friendly, knowledgeable and adjusted our itinerary to meet our needs.

11. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Andean Discovery

Rona, thank you for the great review! We’re so happy you loved your experience with your son and can’t wait to have you back for your next adventure. Warmly, Andean Discovery Guest Services Team

Bewertet mit 5 von 5 Sternen

A Great travel Experience

This was a well organized experience. The guides for Andean Discovery were helpful, knowledgeable and personable. We enjoyed all aspects of our tours of the Galapagos (Ecuador) and Machu Picchu (Peru). I would highly recommend this group.

10. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Andean Discovery

We are so grateful for your kind words. Thank you so much for taking the time to leave us this amazing review and share it with the community. Warmly, Andean Discovery Guest Services Team

Bewertet mit 1 von 5 Sternen

I am not happt with Andean travel

I am not happy with Andean travel. I could not go on my trip in 2019 bc of pandemic. Wanted my $4,000.00 deposit back for a family of 4. Instead I got a credit. I called Damon in April 2022 to go on a trip alone. He told me i could not use the entire credit for myself. I find that sketchy. In any event I have basically been robbed of my money. I would not recommend this company.

21. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von Andean Discovery

Dear Carolyn, We regret that your family of 4 was not able to travel due to the pandemic. All of our pricing, trip deposit, and cancellation policies are based on a per person calculation. We collected $1,000 per person to secure your trip, and we had prepaid deposits for your services to our providers (flights, hotel etc), also on a Per Person basis. Our providers have issued no refunds to us and allowing you to consolidate all of the deposits to one traveler was not a financially viable option. We made an exception to our policy so that the 4 of you (or replacement family members) could take the trip in the future, and that offer still stands. We are hopeful that you will be able to take advantage of the travel credits, and we apologize that we are not able to transfer all of the trip deposits to one person. In addition, we will gladly extend the travel credits to be valid for travel through December of 2023 (instead of December 2022) to give you more time to take advantage of this offer. We strive to be as fair as possible given these unforeseen circumstances and we do hope that you will reconsider traveling with us and we look forward to hearing from you anytime. Andean Discovery Guest Services Team

Bewertet mit 5 von 5 Sternen

Best trip ever!

Our trip was absolutely amazing. Our Quito tour guide Luis, drivers Christian and Hugo, Galapagos guide Andres, and our Sacha Lodge guide Jose were outstanding. We felt in such good hands. The transitions between each part of the journey were seamless, regarding airport transfers, timeliness- everything. It was so effortless on our end so we could really focus on just enjoying the trip. The guides made it such a fun and warm experience. The hotels were amazing, the cruise was fantastic, the adventures in the Sacha lodge were also astounding. The food was incredible; I felt so take care of. This was the best trip I’ve ever taken and I would recommend Andean Discovery to anyone.

7. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von Andean Discovery

Dear Summer, Thank you very much for taking the time to express your gratitude and trip highlights! It was wonderful welcoming you and your travel companion and we are thrilled that you had a memorable time. We are delighted to hear that you could sit back and relax and focus on the activities in the moment, and let us handle all the logistics! Thanks also for sharing your photos, they are amazing! Please stay in touch. Warmly, Andean Discovery Guest Services Team

Bewertet mit 5 von 5 Sternen

Express Machu Picchu and Galapagos Trip…

We traveled to the Galápagos Islands and Machu Picchu with two tweens and had a fantastic trip! Andean Discovery took care of all the details, including multiple internal flights, so we could enjoy our adventure without any hassles or worries. The guides were wonderful, knowledgeable and really cared that we came away with an amazing experience. Our family would highly recommend Andean Discovery for families and anyone looking to maximize time in South America if you have minimum vacation days.

4. Juli 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic 15 day Ecuador/Peru adventure!

We certainly have and will continue to recommend Andean Discovery! They did a fantastic job of organizing our active 15-day trip which was twice postponed due to the pandemic. Yes, we still had to mask inside nearly everywhere and show vaccination cards in Ecuador and on flights throughout Peru as well, but we were just so glad to finally be going! We chose the end of March to begin our trip which kicked off in Ecuador’s Mindo Cloud Forest. Our guide, Tony took us to this small but very cool bird sanctuary, Reserva Alambi where we saw Toucans, Hummingbirds and many other colorful and interesting birds up close. We also experienced unique activities at the outdoor Intinan Solar Museum, located on the Equator. Tony accompanied us to the check-in counter for our flights, eliminating any language barrier or other travel issues we might have encountered.
The next day we began in the Galapagos for the first of three 4-day segments. We boarded the Legend, a ship with capacity for 100 guests. With travel still not recommended to Ecuador by the U.S. government, the Legend was just 1/3 full of guests, resulting in a 1:1 crew to guest ratio. Everything from activities to food choices was top notch and the open-air evening buffets were a highlight! The benefit of this time of year was to see the Boobies and the spectacular Frigate mating dances, as well as avoiding the rocky Humboldt current which primarily runs from July to November. With late March supposedly being near the end of the rainy season, that was a factor for our timing as well. March is also one of the few periods that the islands have green vegetation, one of our guides informed us.
Our second 4-day segment was to the Amazon and Sacha Lodge. For a lodge so remote, don’t think for one minute they can’t deliver accommodations and 3 daily meals that are amazing! Unique experiences here included climbing two 100 foot plus towers for canopy top bird viewing, a night hike which revealed amazing insects and a night canoe ride to spot black caimans! We found the best monkey sightings right outside our private lodge, where we saw three species in one hour! We lucked out on weather, since the driving rain on our two-hour motorized canoe ride to the Lodge was the only bad weather on our whole trip!
Our third 4-day segment was to The Sacred Valley and Machu Picchu. Again we lucked out on the weather as flooding two months prior to our arrival in Machu Picchu had wiped out the only access there, which is by train. Our private guide, Franco knew the local Quechua language, which was particularly helpful during our local luncheon with the natives in their village at 12,000 feet. Franco provided a lot of insight about Peru and was very patient with the short high altitude hiking we experienced in Cusco (11,000 feet) and at the lesser 8,000 foot Machu Picchu altitude. Unless you have challenges walking short distances, we would say anyone in good health can handle these hikes. Buses take you most of the way up to Machu Picchu so the hike up the rest of the way is relatively short, although you will pause frequently because of the altitude. The scenery in Peru is amazing!
Based on our choices, Andean delivered and exceeded on the quality accommodations and wonderful dining choices we expected throughout our trip! The only accommodation issue we had was with an air conditioner and that was addressed immediately. We wish we could say the same for our U.S. hotels back home where there always seems to be something amiss. As for dining, there was seldom a limit on what we could order for meals (which were included most of the time). If you want an active, well co-ordinated trip, as the other 5-star reviewers have also described, do some research on the activities you are most interested in and trust Andean Discovery to make it happen!
Doug Stone and Andrea Machnik

27. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Active Family Tour of Quito and the Galapagos

We went on a tour of Quito and the Galapagos. We had about 1-1/2 days in Quito at the beginning, a week in the Galapagos (between three islands) and then a long day back from Isla Isabella, a day in the suburbs in Quito and then returned to Panama, where we live. It was an active tour, and we had quite a few great activities, including a visit to a volcano in the Quito area, getting to snorkel and kayak with a variety of turtles, sea lions, and fish in the Galapagos, and getting to see huge tortoises. We had an individual guide in both places, both of whom were great. It is an active tour, which is exactly what we wanted.

18. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazement: Beginning to End

We had so many incredible experiences on our Andean Discovery Trip to Ecuador (Quito, Galapagos and Amazon-Napo Wildlife Center). Andean Discovery worked with us to design our trip focusing on our interests. Everyday was packed with activities. Our guides were fantastic and essential. The variety of wildlife was amazing. We thoroughly enjoyed our zip lining, snorkeling, kayaking, hiking and biking adventures. Our accommodations were great. The dining experiences were varied and outstanding. We wish we had built in a few down days so we could have further enjoyed the amenities associated with the accommodations.

16. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Galápagos Islands, Amazon, and Macchu Picchu

Our two week trip to the Galápagos, the Amazon, and Macchu Picchu in April 2022 was amazing! Everything was planned perfectly, the guides were some of the best we have ever experienced, and the food and lodging were top notch! Thank you, Andean Discovery for such a wonderful experience!

10. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ecuador and Peru: We recently returned from an 18 day…

We recently returned from an 18 day trip to Ecuador and Peru that Andean Discovery arranged at our request. We had 3 nights in four different destinations, in addition to stays in Quito and Cusco: Mashpi Lodge in the cloud mountains east of Quito, the Galapagos on the boat, The Legend, the Ecuadorian Amazon rainforest at Napo Wildlife Lodge, and finally, the Sacred Valley and Machu Picchu in Peru. We had our own guide and driver throughout and our guides were so knowledgeable and friendly and all local to the areas we were in. Gabby in Quito, Jonathan and Andreas at Mashpi Lodge, Emil in the Galapagos/Legend, Remi at Napo, and Sebastian in the Sacred Valley, Machu Picchu and Cusco. A highlight was hiking the short Inca Trail of about 10.5 miles with Sebastian, taking us to the mountain peak where we could view Machu Picchu from above. We are 69 years old, and it took us 7 hrs, but our guide let us set the pace and we did it!!! Now such a great memory! The wildlife we saw, so many birds, monkeys, etc. were lovely!! Andean was also very flexible and responsive, and helped us add a city tour of Quito when we realized we had a free afternoon on arrival. We had 5 flights and lots of drives in both countries, all arranged by Andean., and everything went seamlessly, with a guide always there to meet us. We had no worries and could relax and take in all the delights of the trip. We would enthusiastically recommend Andean to any travelers who like adventure and who love to learn about and appreciate other cultures.

5. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Andean Discovery/ Galapagos vacation

My family and I just returned home from a wonderful vacation to Quito Ecuador and the Galapagos Islands. We would like to take a minute to praise your company and staff for the hard work and attention to detail which made our vacation truly magical. Most of the planning communication was conducted by Melissa Romoleroux. The information and answers to questions were always timely and helped us understand every step of our travel. Melissa, thank you for always being there to answer every e-mail question.
When we landed in Quito, we were met by the smiling face of Christina Guama. Christina is a rock star!!!! The level of attention Christina gave my family was amazing. Christina lead us on our tours of Quito. Her exceptional knowledge allowed her to answer every question and explain and translate so that we truly understood the Ecuadorian culture. Christina helped coordinate every aspect of our transition to the Galapagos portion of our trip. Christina made everything so easy and stress free.
Our experience on the Coral 1 was exceptional. The crew were fantastic and catered to every detail. We developed instant friendships with several of the crewmembers which made our experience even better. The guides were the best I have ever experienced and their subject matter knowledge combined with their love of the islands and animals is absolutely magical. Two guides, Elmer Salazar Arias and Jorge Parralos are exceptional and anyone who has these two gentlemen as guides should be very thankful. Both individuals are absolutely the best at what they do and share every bit of knowledge with anyone they meet. The lectures they gave while on board were filled with facts and we’re easy for everyone to understand. Elmer and Jorge thank you for being such amazing guides.
Upon returning to Quito after our Galapagos adventure, we were met once again by the smiling face of Christina Guama. Once again Christina had every detail worked out and helped us transition back to our hotel. The next morning Christina had our COVID-19 testing coordinated, as well as, our days events touring the many wonders of Quito. After a full day of touring and shopping Christina once again was the expert who helped us navigate the airport and ensure we had all our paperwork ready to come home. Christina waited until the very last minute to make sure we had zero problems. As we waved a final goodbye to our host we realized how incredible our vacation had been and it was all because of the individuals mentioned in this
E-mail.
We spoke with several other people on our cruise who had booked their vacations with other companies. None of those we spoke with received the level of customer support and coordination that we received with Andean Discovery. As we described the level of service we had experienced it was apparent by the comments that we had used an exceptional company. My family and I would like to thank your team for providing such a wonderful stress free experience which allowed us to enjoy the vacation of a lifetime. Please also ensure that those mentioned receive the admiration due as these are the individuals who make dreams come true and their value is priceless.

3. Januar 2022
Bewertung ohne vorherige Einladung

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