Not enough people to connect to. After i cancelled my subscription I was somehow charged 79$ once again. I feel I paid too much overall for a small amount of information. Repetitive emails..“hin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Malheureusement extremement décu. Ayant fait l expérience avec My heritage, qui détaillait mes origines européennes. My ancetry m as simplement préciser que j étais 78% du Québec. Chose que je sav... Mehr ansehen
I started out wanting to know about my Dad's ancestors,having never met my grandfather.I wanted to know why my family was Canadian and my Dad's uncle's family American? I found all these answers and d... Mehr ansehen
I’m having trouble finding out what nationality i am ! for example 50% Scottish 50% Germany example can you please guide me to the right area to find out?
Unternehmensdetails
Über Ancestry
Vom Unternehmen geschrieben
Ancestry® is the Canada’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Kontaktinformationen
Kanada
- 1-800-958-9073
- ancestry.ca
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Das haben sich andere Leute angesehen
J’ai recu les resultats mais quand j’apuis sur voir les resutats rien se passe
J’ai tecu les resultats etvsuis incapable de voir les resultats
2. März 2026
Antwort von Ancestry
Bonjour Tony. Merci pour votre évaluation. Nous sommes terriblement désolés d'entendre cela. Veuillez contacter notre équipe en utilisant le lien ci-dessous afin qu'ils puissent vous aider davantage avec cette situation.
https://support.ancestry.com/s/phonesupport
ANCESTRY DNA
I am very annoyed as I sent a DNA sample in October and have STILL not had a result.5 months have past.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry
Hi there, Laraine, and thanks so much for bringing this matter to our attention. We're sorry to hear of any concerns about the status of your test. We advise that kits should be marked as recieved within 20 business days, and then following on from this, the testing process usually doesn't take more than 8 weeks. So long as you have registered your test online using the 15-digit registration code included with the instructions, you should be able to track the status of your kit online, as detailed further here: https://support.ancestry.co.uk/s/article/AncestryDNA-Kit-Status
If you've been waiting since October, then our Support Team would certainly want to take a closer look in to this matter for you, and we can recommend contacting our team via Live Chat or over the phone so we can investigate this for you further. We'll list these contact options below for your conveneince. We appreciate you reaching out and look forward to hearing from you again soon!
Live Chat: https://support.ancestry.co.uk/s/contactsupport/
(UK) Phone Support: 0-800-032-6469
Family oral history
based upon family oral history, my heritage was well known. This DNA test only confirmed it
28. Februar 2026
Antwort von Ancestry
Hi there, David. It is quite common for initial DNA results to confirm exactly what you already knew through your family’s oral history, especially when those traditions have been accurately passed down through generations.
While it might feel like the test didn't reveal anything "new," confirming your known heritage is actually the vital first step in ensuring your research is based on a solid biological foundation. Many of our members find that the true discovery begins after this confirmation, as they use their results to connect with DNA matches—often distant cousins—who can provide new stories, photos, and details that oral history alone may have missed.
We appreciate you choosing us to validate your family’s legacy.
I searched my great grandfather 3…
I searched my great grandfather 3 generations ago. Then I searched myself, not data. I put myself in as 1730 and nothing shows. Logged in again and it showed me as living in the 1700's. They don't know shit and charge you for it, so anyone that searches for the family name, lol there I will be and you paid for false information. Garbage
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ancestry
Hi there, Kevin. Thanks for your feedback. It sounds like there’s been a bit of a mix-up in how the family tree software interprets dates.
When you enter yourself with a birth year of 1730, the system treats that as a factual historical record for your tree. Because our search engine is designed to find records that match the data you provide, it is now reflecting that "fact" back to you and other researchers.
The information on your tree is controlled by you; the system doesn't "know" your birth date is incorrect until you edit it. To fix this so you don't appear as a 300-year-old ancestor to others, you can simply go to your Tree, click on your Profile, and edit the Birth Date to your actual year. Once that is corrected, the "false information" will disappear, and the system will begin looking for records that actually match your generation.
We understand that navigating the tree builder can be a bit confusing at first, but once those dates are accurate, the search tools will work much better for your research.
Everything was okay up to exploring DNA…
Everything was okay up to exploring DNA results. Attempts to download results failed 6 times.
Please help. Dale
27. Februar 2026
Antwort von Ancestry
Hi Dale, and thank you for contacting us. We're sorry to learn of any difficulty with downloading your DNA data. You can find some troubeshooting steps that we hope can assist you linked below.
Link: https://support.ancestry.com/s/article/Downloading-DNA-Data
We hope this helps, but if you need any additional assistance, please don't hesitate to contact our support team via the following link: https://support.ancestry.com/s/contactsupport/
We hope this helps!
Automatic renewal for a full year was…
Automatic renewal for a full year was processed and I don;t use this service. So I immediately stopped the auto renewal and cancelled my subscription within an hour of the renewal notification. I called and they said no refund will be issued. What a cash grab this company is. NEVER AGAIN!!!!! BEWARE TO ALL !!!!!! $400 gone, into the pockets of ancestory.ca
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry
Thanks for reaching out to us lately, Steve. We're grateful to you for choosing Ancestry to help you in your research, though we're sorry to learn of any unexpected billings. We can confirm that, as we offer a subscription service, our memberships do renew at the end of each paid term, unless cancelled. Whenever a membership with us is ordered with us, we'll quote the renewal date and renewal amount at checkout. This information will also be forwarded to you via email in your order confirmation, and can be found listed in your Account Settings page at all times, too. We also ask our users to ensure they've read and agree to our Terms and Conditions, which includes our Renewal and Cancellation policy, advising that our memberships automatically renew, and will note how to cancel, so no unwanted renewals occur. We'll link these terms below for reference.
Link: https://www.ancestry.ca/c/legal/renewal-cancellation-terms
Even with this in mind, though, if the renewal wasn't communicated to you effectively when you placed your order, we're sorry to hear this, and we'd be anxious to take this on board as feedback. We appreciate you taking the time to share your experience. Please rest assured that if you've since cancelled your membership, your subscription will not renew again, and you'll have full access to that membership until the end of your paid term, at which point you'll become a Registered Guest to our site. If you'd like any tips for making the most of your account moving forward, please don't hesitate to explore the free classes that we've linked below. We hope these can assist you a little in making some rewarding new discoveries, and we hope you have a great day as well.
Link: https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu
Больше развлечение чем анализ
Долгая отправка и доставка, результаты на мой взгляд неверные, совпадение семьи не показало хотя кое-кто из них уже в системе
23. Februar 2026
Antwort von Ancestry
Светлана, приносим извинения за задержку в доставке вашего набора. Что касается совпадений с вашими родственниками, важно убедиться, что и у вас, и у ваших родственников включена функция "Сопоставление ДНК" в настройках конфиденциальности. Если они есть в системе, но не отображаются, обычно это и является причиной! Мы будем рады помочь вам разобраться в этом подробнее, если вы хотите связаться с нашей службой поддержки по телефону 1-800-958-9073.
Pas facile de rentrer dans notre compte…
Pas facile de rentrer dans notre compte trop de publicité…..
20. Februar 2026
Antwort von Ancestry
Bonjour Diane. Nous sommes désolés d'apprendre que vous avez des difficultés à vous connecter à votre compte Ancestry. N'hésitez pas à contacter notre équipe d'assistance pour obtenir de l'aide supplémentaire à ce sujet à l'adresse suivante : https://support.ancestry.ca/s/contactsupport/
C’est un arnaque totalement!
C’est un arnaque totalement!
Pour voir des indices ou renseignements pertinent, il faut prendre un ou des abonnement qui coutent extrêmement cher.
De plus, le résultat d’ADN ne sert à rien, je ne veux pas savoir que j’ai peut être 3% de chance d’être parent avec quelqu’un.
Ce qui serait important c’est d’avoir une correspondance précise, mais j’imagine qu’il faut débourser encore plus.
Bref, si c’était à refaire, je ne paierais pas 100$ pour ça!
21. Februar 2026
Antwort von Ancestry
Merci d'avoir pris le temps de laisser vos commentaires. Un test AncestryDNA standard offre des informations sur vos régions ancestrales et un accès aux correspondances ADN exclusives d'Ancestry avec d'autres participants à AncestryDNA. Ceci est décrit sur la page d'achat ADN et plus de détails peuvent être lus dans la section "En savoir plus" avant l'achat.
I thought I was Scottish!
I grew up thinking I was a stout and stubborn Scotsman! I was even told that our grand family came from Inverness, and fought with Bonnie Prince Charlie. Then I find out sadly, but interestingly enough that I am more Irish and English with a touch of Scottish thrown in to make the stew taste better. So be it. Still amazing. The traits were interesting. A lot of it was bang on with me personally. Can't wait to see my wife's results. Should be fascinating to see if all their bragging about being Vikings is founded in truth or not.
21. Februar 2026
Antwort von Ancestry
Thanks for your recent review, Paul. While we know the results can be surprising, we are happy to learn you are enjoying the journey so far.
ça fait presque 2 mois et je n'ai…
ça fait presque 2 mois et je n'ai toujours pas eu de retour
17. Februar 2026
Antwort von Ancestry
Bonjour, Charles. Nous sommes désolés d'apprendre que vous attendez vos résultats ADN. Veuillez contacter notre équipe d'assistance afin que nous puissions vérifier cela pour vous. Notre numéro de téléphone est le 1-800-958-9073.
What made my experience so great was…
What made my experience so great was that I didn’t know I was a part of a place that is the other side of the world! I am in awe of my experience with ancestry DNA, highly recommend!
16. Februar 2026
Antwort von Ancestry
We are so glad to hear that, Mandy! There is nothing quite like the feeling of discovering a connection to a part of the world you never expected. Thanks for sharing your experience!
Results can change
The reason I don’t recommend testing your DNA with ancestry is not for the reasons commonly pointed out by others such as the cost of membership which can be $300+ per year forever, it’s because I have no trust in the results. I submitted saliva samples for my parents (both 82), and when we got the results our family was stunned as this was contradictory to the extensive genealogy reports we have done in years past, using historical records as far back as they were kept. The results showed my dad is 26% Germanic, which was 2nd to 33% Central Scotland and Northern Ireland, with other regions combining for the balance. We dug through our extensive old records and could only make assumptions, but my dad accepted this and embraced his new found heritage, having previously believed all his life he was 100% Scottish. Then, 1 year after we got these results, we got an “updated” result from the same sample, with very different heritage. This time no Germanic, virtually all British, confirmed by their maps. The explanation given is they have further defined regions, but bottom line is this was a roller coaster I’d rather not been on. I’m a firm believer in science, but am confused how results can change based on “updated information” gathered by Ancestry. How can I be certain these new results won’t change again after another Ancestry update? If you’re looking for a fun little exercise and understand that the results may change, then go ahead, but if changing results may be confusing or emotional, maybe stick with old school research and pass on Ancestry DNA.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Ancestry
Hello, MandL. It’s completely understandable why seeing your father's results shift from Germanic to British would feel like a rollercoaster, especially when it seems to contradict years of your own careful research. We know how much heart and history go into these discoveries, and we're truly sorry for the confusion this update caused your family.
The reason for these changes is that, while your father's DNA remains constant, our scientific understanding of it continues to grow. As we add more people to our reference panel, we can more clearly distinguish between regions with overlapping histories—such as Northwest Europe and the British Isles. These updates are intended to provide the most refined "snapshot" possible as the technology improves.
We'll make sure to forward your feedback to the appropriate teams and appreciate you taking the time to let us know.
Very accurate.
14. Februar 2026
Antwort von Ancestry
Thanks for taking the time to let us know, Bruce! We hope you've enjoyed the journey so far.
Could not get any relevant information…
Could not get any relevant information re family members already tested by you. Got a verification code at one point but could not get back to enter it where originally requested.
Hardly user friendly and unable to get what I paid for.
14. Februar 2026
Antwort von Ancestry
Hi there, Sam. Thanks for your feedback. We are sorry to hear of any frustrations you had experienced. If you need help logging in or with the Two Step Verification, please contact our team here: https://support.ancestry.com/s/phonesupport
untrustworthy, unreachable and complete waste of time
Decided to cancel as never received results from the DNA profile kit I sent back to them last August.
Tried to cancel but denied access due to some "technical error" - on multiple occasions. No response from telephone line or emails.
Had to resort to my bank who will raise my concerns as a dispute, but it is an unwelcome faff.
They seem to be purely online and if anything goes wrong they are unreachable. USELESS. AVOID!!
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ancestry
Hi Mark and thank you for reaching out to us. We are very sorry to hear that you never received results for a sample you submitted last August and then had issues getting through to our customer support team when you tried to cancel the order and request a refund. It is most unusual that you did not receive a reply to the emails you sent us or phone calls you made and so we're inclined to believe that perhaps you were not contacting us using up-to-date information. We've listed our phone support number below as well as our email contact form. Please reach out to us however you prefer and one of our agents will be able to offer you more tailored assistance.
+44 800 032 6469
Monday - Friday: 9:00 am - 9:00 pm GMT
Saturday - Sunday: 12:00 pm - 9:00 pm GMT
Email Contact Form: https://support.ancestry.co.uk/s/email-us
It takes a long time
It takes a long time. I still have no information. I think a lack of organization
13. Februar 2026
Antwort von Ancestry
Hi Jean-guy and thank you for reaching out to us with this review. We are sorry for any frustration caused by the amount of time your results are taking. It's worth bearing in mind that we generally allow up to 30 business days for a sample to be marked as 'received' and then another 6-8 weeks for testing, though it's usually much quicker than this. Our lab is currently experiencing a higher-than-usual volume of kits following the Holiday period, alongside some unexpected weather-related disruptions. This has unfortunately led to delays for some samples at this stage but we'd still expect your results to be ready within our 8 week timeframe.
We want to offer some insight into why testing can take this long. Our testing process involves selecting and analyzing over 700,000 markers in your DNA. We analyze these markers 40 different times in order to make sure we are getting a complete and accurate view. We then compare this information to our DNA reference panel which is made up of more than 185,000 samples representing 146 different global regions.
We hope this helps offers some insight.
Antwort von Ancestry
Hi there, Joyce. Thanks for your feedback. We are so sorry to hear that. Please reach out to our team using the link below. They can look into this for you.
https://support.ancestry.com/s/contactsupport/?language=en_US
Je n’ai pas encore reçu le résultat de…
Je n’ai pas encore reçu le résultat de la salive envoyé en décembre 2025 pour Yvette Comtois. Sylvie Laganiere, sa fille
15. Dezember 2025
Antwort von Ancestry
Bonjour Sylvie. Merci pour votre évaluation. Nous sommes vraiment désolés d'entendre cela. Veuillez contacter notre équipe en utilisant le lien ci-dessous. Ils pourront examiner cela plus en détail pour vous.
https://support.ancestry.ca/s/contactsupport/
I find it confusing to navigate at the…
I find it confusing to navigate at the moment.
9. Februar 2026
Antwort von Ancestry
Hello Catherine! We regret any confusion and we're eager to assist. We’ve attached a link to our weekly webinars below, with recorded and upcoming sessions. The videos 'DNA 010' and 'Family Tree 010' are particularly helpful for beginners and provide great overviews on how to get started with these tools.
https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu
If you need assistance with anything in particular, you’re also very welcome to contact our support team. You can find our live chat here:
https://support.ancestry.com/s/contactsupport
We truly appreciate you exploring your family history with Ancestry and hope this is helpful!
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