AmeriHome Mortgage Bewertungen 

I was unemployed for over a year and Amerihome set up trial payments for me to make for November 2025, December 2025, and January 2026. My loan modification paperwork then took 2 more months to even be sent to me.

In March, I received the first set of documents, took time off of work (unpaid and to my own detriment at a job I have been at less than 6 months), got them notarized and sent back.

I received a second set of documents due to a notary error. I took time off work (again, to my own detriment), got them notarized, and sent them back.

I received a third set of documents and no info, at first, as to what the issue was. The issue was apparently they sent the wrong documents the second time. So, I, again, took time off work to get this set notarized and sent back.

Them emailed me blank documents for a 4th set. They declined to offer me an online notary or a mobile notary (even though Amerihome is at least a BILLION DOLLAR COMPANY). I have spent hours on the phone, taken hours off of work, and the only way I got even close to a resolution was after 3 CFPB complaints, an email to the CEO, and contacting 3 On Your Side.

To me, this is an egregious process failure that might even be illegal. Let's see how much violent bureaucracy they have in store for me in April 2026, now that March is over.

My refinance with Amerihome went very smoothly with the help of Jeff Evans and khoi Vo. This is a great team which helped me through the process and answered all my questions so I could make an educated decision. Thank you Jeff and Khoi, I look forward to working with you again.

Trying to reach an actual person through the automated system when you call is a nightmare. On average of the multiple times I’ve called for assistance with paperwork it took me over 20 minutes. When you actually do talk to someone it’s a 50/50 chance of getting a representative that is either completely rude / not helpful at all or you do get someone that is very helpful and attentive. It’s been over 20 days and I’m still waiting for my mortgage monthly payment to be updated after I have submitted all the necessary approved documents in my case. I did not choose this company, they bought our mortgage so now I’m stuck with them unfortunately.

Just watch your loan close they will do anything they can to ruin your credit

We Had such a great experience with Jonathan and Gwen helping us with our loan they were professional and and helpful in answering questions that we had thank y’all so much!

Do not use this company if you can avoid it. unfortunately my home loan was sold to them so I couldn't. Their escrow department lied to me multiple times, continues to drop my calls/transfers, and now I'm stuck with late fees from the county that I have to pay due to their negligence. The fact they can service VA loans is unacceptable.

If I could leave 0 stars, I would. Worst mortgage company I have ever worked with, they paid our property taxes with an exempt on file, and now they are saying they never received it, and now are making us pay back their mistake until the city pays them back. We also had issues getting our refund back from them for the property taxes we paid to them before the exemption. Everytime I call customer support, I get a different answer and they never know whats going on. If you are looking to get a mortgage with them, do not, they are horrendous.

Jonathan Wu was extremely helpful throughout this whole process. I had a lot of questions that he happily addressed and kept me informed throughout. This was a smooth, effortless process on my side thanks to his help.

Irene helped close this one out too.

Terrible Company - Service is awful. They only care about receiving their payment.

Apparently when loans are sold/transferred to them, due diligence is not requirement. As a result escrow is not reviewed against closing disclosures and when insurance or property tax payments need to be made AmeriHome says "its not being escrowed".

Getting a live person requires threatening legal action.

Issue is still not resolved after over 24 hours of initial outreach and numerous emails to the customer support line. AmeriHome Servicing needs to do a lot better.

poor communication, issues with escrow, difficulties in contacting customer service

This is the worst Mortgage Servicing company I have ever encountered. I can’t imagine a worse experience with customer service. They seemed the have hired a bunch of humans that are no more helpful than bots and can’t give you any straight answers. Paperwork is always a mess and they have messed up more things for us than I can begin to count. I am hoping and praying that our mortgage gets switched to a better servicer.

I've had to contact them every month to correct a payment issue. The online portal is the worst and they do not offer live chat. It takes days to get an email response.

Jonathan and Danielle were great in our process of refinancing our home. Very open and timely with communication during it all.

I seriously wouldn't even give them a one star. My loan was serviced to AmeriHome before my first mortgage payment was due. My first mortgage payment to them was sent in the exact same envelope with an additional check towards principal only thinking this would be the easiest route to make sure it got applied where it belonged. Boy was I wrong. They cashed the $500 check and applied it to I don't even know what and they LOST my actual mortgage payment check so it looks like I didn't make my mortgage payment online. I talked to multiple people and it is suppose to be getting investigated. Decided to go ahead and make another payment to cover January and told them to just apply the missing check payment to February's payment. I get on today to look at my account to see if there was any news with the missing check only to see that they have my payment that I just made to cover the check they lost noted as "misapplication reversal" and now has me behind on my mortgage again. I called them and the lady couldn't explain what happened and I had to "request" it to get applied to January.....WHAT??????? IT WAS!!!!!!!! Still no explanation on what is going on, no call back and nothing fixed, just me being behind on my mortgage payment AGAIN and now have to hope my credit don't get dinged for late payment which they assured me I wouldn't but at this point I really cant believe what they are saying because I don't think they even know what they are saying. PLEASE PLEASE PLEASE service my loan so I can get away from you guys.

Refinance of existing Mortgage Loan Officer Jonathan Wu processing manager Patricia Fite were great and kept me informed throughout the process

Jonathan and Jason were the best. My refi of my home was a smooth and easy process. They did all the hard work for me. I would absolutely do it all again.

Support is unavailable by phone or email. Their automated telephone system will cause any sane person to go crazy. It is a joke. No matter which choices you make it will always send you back to the main menu. If you choose sales, it will make you listen to music for literally an hour.. yes I stayed on for an hour just to see. This was on a weekday during office hours.

For not supporting veterans or family of veterans. After they have passed and automatically sell to another mortgage company. when they found out he has passed

I am very happy with Jonathan Wu's help in refinancing my mortgage. He was very kind and helpful, and the entire transaction was smooth.

Our mortgage recently started going through AmeriHome and we’ve had nothing but issues. The transition was not seemless and on top of it, we switched insurance companies and they have made it the most difficult transition. I called the day before our insurance was going to change to give them the heads up. I was talked down to like I was an idiot for wasting my time calling and told they couldn’t do anything since the new insurance hadn’t started yet (I wasn’t asking them to do anything, I just wanted them to be aware of the change happening the next day). Then a few weeks later we get a letter saying we don’t have insurance so we need to buy some or they will for us. Our insurance company has already sent them the invoice with proof that we have insurance but they haven’t paid them from our escrow yet. To top it all off, when I go to upload the proof of insurance, it wants to send a verification number to a number that is neither my husbands or mine. Did some searching and it somehow has the number for one of the schools in the district I work at. There is no possible way that number was ever entered by me or my husband so I’m not sure how they ever got that number to be one associated with our account. I’d call to complain but I don’t feel like being berated again by someone that chose to do that job for a living. I’m hoping our mortgage gets sold again to a company that has better customer service and has an app that is easy to use.

I’ve had nothing but good experiences with this company. Got my first mortgage with them, then refinanced and it was a breeze. Khoi and Jonathan were great to work with.