I’ve been a customer of American Tall since I discovered the company in 2021. The customer service has always been amazing and helpful. I buy clothes for my spouse who fits in the extra tall category.... Mehr ansehen
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Das sagen Bewerter
My test purchase was a pair of pantyhose. Wow, I never knew that they were made in this length! Ordering, shipping and delivery were perfect too.I'm going to be a repeat customer.
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I’ve shopped at American Tall for several years and have been impressed with the quality of their clothing and their customer service. I recently had an issue with a return, which was totally my erro... Mehr ansehen
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Overpriced terrible quality they were, tight in the arms loose in the gut, paper thin see-through, and the most astounding part literally still short! Tried to return customer service is abysmal refus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
American Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.
Kontaktinformationen
Vereinigte Staaten
- americantall.com
3.6
Akzeptabel
357 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
American Tall…disappointing
In fairness I’ve been a loyal and frequent customer of American Tall. However my most recent purchase I paid for expedited shipping and when the timeline was missed, I got a very quick BOT reply that shipping fees are non refundable. This was escalated to a human, who then sent me their policy which stated expedited delivery was 2-5 days, and explained my order would arrive outside the paid for date expected. Still no refund. As a now “previous” loyal customer I’m left to only congratulate American Tall on their success to the point that loyal customers mean absolutely nothing. What a disappointing overall experience.
UPDATE - today I was notified that American Tall has refunded my expedited shipping charges. As I mentioned above, I’ve been a loyal customer and this reversal will keep me as a loyal customer. Thank you!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay with your order and understand how frustrating that can be.
While our shipping costs are non-refundable, as outlined on our website, we always strive to support our customers when unexpected delays occur. Our team is happy to review concerns on a case-by-case basis and provide assistance where possible.
We can confirm that our Customer Experience team has already reviewed your case and provided support directly. Your feedback has also been shared internally as we continuously work to improve our overall customer experience.
We genuinely appreciate your patience and loyalty. Your package is currently on its way, and we hope to provide you with a much better experience in the future.
Poor experience at best
Poor experience at best. Ordered 5 polo shirts and a pair of jeans, paid the fee for expedited shipping, then monitored the shipping process through the tracking number that they gave me. The label was created but American Tall took over 10 days just to get it to the shipper, then almost a week to get to my house. When I finally recieved the clothes, I found the quality to be poor, and the fit was significantly off. I have since returned everything. I won't be doing business with American Tall again.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you for sharing your feedback—we’re sorry to hear about your experience. We’ve sent a request for additional information so that we can review this further, we’d truly appreciate the opportunity to look into this in more detail.
June 8th - Unfortunately, we haven’t received any additional information to further review your concerns. We understand how disruptive delays can be, and we’re also sorry to hear that the quality did not meet your expectations.
Once a package is handed over to the carrier, the delivery timeline is managed by them. That said, your feedback is very important to us, and we would still appreciate the opportunity to look into this further.
If you’re able to share additional details, please feel free to reach out to our Customer Experience team through our website—we’d be happy to assist.
Decent merchandise; terrible service
Many of their products are very nice, but their sizing and product quality is incredibly inconsistent. And given that their return policy leaves you out a significant amount of money, it is a risk buying anything.
But by far the worst part is actually getting your order. They can take a week or more to ship anything, and the shipping method they use is abysmal. I live within a five hour drive of the point of origin, and it typically takes 2-3 weeks to get an order from the date I place it. Additionally, out of maybe 8-10 total orders, 2 of mine were outright lost. And I had to contact them to get them to refund/resend. They clearly do not monitor their own shipments. Overall, the products can be great, but the experience is terrible.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you for taking the time to share your experience—we truly appreciate your honest feedback.
We’re glad to hear you’ve found some pieces you’ve enjoyed, but we’re very sorry to hear about the inconsistencies in sizing and quality, as well as the challenges you’ve faced with shipping and delivery. That’s certainly not the experience we want for our customers.
Our return policy offers free returns for store credit or exchanges, and for refunds there is a $9 fee for North American customers. If shopping outside North America, International return fees can vary depending on several factors, including the destination, package size, weight, and carrier rates. This policy is outlined on our website, though we understand your concerns and appreciate you sharing your perspective.
We also understand how frustrating delays and lost packages can be. Once an order is handed off to the carrier, it is managed by them, and delays at that stage can unfortunately be outside of our control. That said, your feedback has been shared with our team as we continue working to improve.
We’ve also reached out to gather more information, as we’d love the opportunity to review this further!
June 1st - Unfortunately, we haven’t received the additional information needed to review your concerns further. Please feel free to reach out to our Customer Experience team through our website, and we’ll be happy to review this further.
RETURN RIP OFF FEE
I ordered 3 lots of trousers from this company and have decided to keep 1. I tried to do a return and they want to charge me $45 for a shipping fee from the UK for both return items that was never made clear on the order or their website and I feel I have been scammed and ripped off. It is impossible to speak to anyone to discuss this.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for sharing your feedback—we truly understand your concerns regarding return costs, especially for international orders.
Return fees can vary depending on several factors, such as the destination, package size, weight, and carrier rates. We know this can be frustrating, and we aim to be as transparent as possible. Our return policy is outlined on our Help Center article, “What Are Your Return and Exchange Policies?” and is also provided at checkout for customers to review before completing a purchase.
We’re very sorry for the trouble you experienced reaching us. and we can see that a member of our team is already assisting you, and they’ll be happy to continue supporting you. Please don’t hesitate to reach out to them if you have any further questions!
Great quality
Great quality, perfect fit! 6’4” 150 pounds! Clothes are hard to find, always had great luck with American Tall.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for sharing this! We’re thrilled to hear you’ve found the perfect fit. We know how challenging it can be to find well‑made clothing for taller frames, so this truly means a lot to us. We really appreciate your support!
American Tall Joggers
I order online quite often for myself and my family, and never had an issue with any their products. I find American Tall clothing is made of extremely great quality. And whatever I order has always arrived in a timely fashion.
The Wearever Fleece Relaxed Sweatpants for Tall Women in Black?
Love these joggers! Excellent quality, extremely soft even after you wash them a few times! And never shrunk at all!! I will definitely be buying more in different colours!
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for sharing this we truly appreciate your continued support! We’re thrilled to hear that you’ve consistently had great experiences shopping with us! We’re glad to hear how much you love the Wearever Fleece Relaxed Sweatpants! Thanks for being part of the AT community.
Great company
American Tall carries the sizes that my family needs. Their service is quick and accurate, and the products are true to description.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for taking the time to share your kind words! We’re thrilled to hear that you’re able to find everything your family needs and that you’ve been happy with our products and quick service. Your support truly means the world to us—thanks again for being part of the AT community!
Was looking for thick
Was looking for thick, long yoga pants and came across American Tall and I absolutely love everything that I bought
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for sharing this—we’re so happy to hear you found what you were looking for and loved everything you purchased. Thanks for all the support - it truly means a lot!
Frustrating Inventory and Return Policies
I’ve ordered from American Tall several times over the past few years. In general, their products are well made and tend to fit better than most options available for taller individuals. When you find something that works, it’s genuinely a great product.
Unfortunately, the overall experience is undermined by ongoing issues with sizing variations, inventory, and their return/exchange policy. Many of the better items sell out quickly and often remain out of stock for extended periods—sometimes appearing to be discontinued altogether without clear communication. This makes it impossible to rely on them for repeat purchases.
My most recent experience highlights these issues. After multiple purchases and returns due to quality and sizing variations, I finally found a pair of sweatpants that fit well. Shortly after, they went out of stock again. Normally that wouldn’t be a major issue, but their exchange policy only allows swaps for the exact same item—which is often unavailable. Refunds are issued as store credit, not back to the original payment method, which limits flexibility.
I’ve now been sitting on store credit trying desperately to use it. When an item I liked finally came back in stock, I placed an order for 6 pairs of varying colors knowing this might be my only shot at getting them. About a week later, I was notified that the order had been canceled due to inaccurate inventory. None of the items were actually available.
Customer service response was robotically polite with cut/paste responses but ultimately unhelpful—offering a 20% discount on a future order. While appreciated in theory, it’s difficult to use a discount when most items remain out of stock. I'd settle for being able to use the money they owe me at this point.
American Tall has some decent products, but until inventory reliability and return policies improve, the overall customer experience remains frustrating.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for taking the time to share your experience and for your continued support over the years it truly means a lot to us. We’re glad to hear that our products have consistently met your expectations in terms of fit and quality.
That said, we’re sincerely sorry to hear about the frustration you’ve experienced with sizing inconsistencies, inventory availability, and the return and exchange process. We completely understand how disappointing this can be, and it’s certainly not the experience we want for our customers. While refunds are issued in the same payment method used to place the order we understand your frustration to use the store credit while items that you love are currently out of stock.
Your feedback is incredibly valuable and helps us identify areas where we can improve. Additionally, we apologize if any of our communication came across as unhelpful. We appreciate you bringing this to our attention, and we’ll be sure to share your feedback with our team internally. We can see that our customer experience team has provided a resolution - feel free to let us know if you have any questions.
Great service
Great service, perfect fit, good quality.
I am very pleased with my coat.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for your kind words! We’re happy to hear that you’re pleased with the fit, quality, and service and that you love your coat. Your feedback truly means a lot to us. Thank you for being part of our AT community!
BEWARE.
BEWARE.
This place has become incredibly shady when it comes to returns. I used to love shopping here, but the customer service has seriously gone downhill.
Their website had errors that wouldn’t let me process an exchange, so instead of fixing it properly, they (Rechel) made me pay for the item a second time and wait days for a resolution. After all that, they still charged me a return fee.
Unacceptable and frustrating from start to finish. Buyer beware.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
We’re sorry to hear about your experience—this isn’t how we want any of our customers to feel. We can see that our team is currently reviewing the situation further and actively assisting you to reach a resolution. We appreciate your patience.
April 24th : We’re happy to see that our team was able to provide a resolution. We’d also like to clarify that size exchange is only available for the same item and color as originally ordered.
If you’re looking to exchange for a different item or color, we recommend returning the item(s) for store credit or a refund and then placing a new order for the desired style. Please feel free to reach out if you have any questions—we’re always happy to help!
The quality of the clothes I bought was…
The quality of the clothes I bought was very good and the sizes seemed to fit perfect. Also the packaging was very nice.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for sharing your feedback! We’re thrilled to hear that the items fit well and that you loved the quality—it truly means a lot to us. Thanks for your support!
Honnêtement
Honnêtement, super belle expérience avec American Tall
C’est déjà pas facile de trouver des vêtements quand t’es grand, mais eux, ça fit vraiment comme il faut. La qualité est là aussi, ça paraît que c’est bien fait et que ça va durer.
Mais surtout, leur service à la clientèle est vraiment solide. Ils répondent vite, sont faciles à rejoindre et cherchent vraiment à aider. J’ai eu droit à de très bonnes ententes, ce qui est assez rare de nos jours.
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Honestly, really great experience with AmericanTall.
It’s already hard to find clothes when you’re tall, but their stuff actually fits properly. The quality is solid too — you can tell it’s well made and built to last.
What stood out the most though is their customer service. They reply quickly, are easy to deal with, and genuinely try to help. I was able to get some really good arrangements, which is pretty rare these days.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you for sharing your experience! We know how challenging it can be to find clothing that fits well, and we’re thrilled to hear you found pieces that fit perfectly. We’re also so glad that our Customer Experience team was able to assist and support you. Thank you for your trust and support!
Styles even for teens
Have been buying clothes from AT for several years now since my 16 yr old grandson is 6'5" and granddaughter is 5'9". Clothes are great quality and fashionable
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
We’re so happy to hear that you’ve been able to find great pieces for your grandson over the years! Thank you so much for your continued support and loyalty.
Long Inseams, Yes!
I enjoy shopping the items at American Tall. As someone who has always had difficulty finding pants or jeans with a long inseam, I appreciate having this shop as an option.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for sharing this with us! We’re thrilled to hear that you’ve found jeans that fit you perfectly. Your support truly means a lot to us.
American Tall is the Answer for Tall People
AmericanTall.com is a fantastic resource for tall men and women who struggle to find clothing that truly fits. Their selection of jeans, trousers, suits, and casual wear is thoughtfully designed with longer inseams and proportions that feel natural, not oversized. The quality of the fabrics is excellent, and the styles are modern yet versatile. Shipping is reliable, and customer service is responsive, making the whole experience smooth. Finally, a brand that understands tall sizing and delivers comfort and style without compromise!
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that you’ve had such a great experience with our fit, quality, style, and customer service. Your kind words truly mean a lot to us, and we appreciate your continued support. We look forward to creating and delivering more pieces you’ll love!
Resolved
Update. American Tall reachdd back out to me and got the issue resolved in one email.
Awful. I ordered some shorts that I needed ASAP and they mistakenly sent me pants and their customer support is so awful that it takes them "up to two days to reply" so just fixing the problem takes an unimaginable amount of time and energy. Avoid this company like the plague!!!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
We’re very sorry for the mix-up with your order—this certainly isn’t the experience we want for our customers. We can see that our team is already in contact with you and has provided a resolution. Please let us know if you have further questions!
Outstanding site and really beautiful…
Outstanding site and really beautiful surprise for tall men,very addictive!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for your kind words! We’re happy to hear that you’re enjoying the site and our collection! Thank you for being a part of our AT community!
Well Made and They Fit!
Bottom line—the clothes fit and they're well made
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you so much for your feedback! We’re thrilled to hear that the clothes fit well and that you’re happy with the quality. Your support means a lot to us!
Very pleased with my purchase
Very pleased with my purchase. First time my tall husband has had PJ bottoms that were long enough.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von American Tall
Thank you for your feedback! We’re so happy to hear that you're pleased with your purchase and that the length worked well for your husband. We truly appreciate the support.
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