Alternaleaf Bewertungen 

I’ll be honest, Alternaleaf up to this point have been good, no real issues. Some of the meds have no terpes and are well over priced for the quality. I’m due to order my medication tomorrow, it lasts me exactly the right time. I received an email today telling me I’m due a review and I can’t order until this is done - first appointment is the 5th November. I mean I’m no expert but I’ve never heard of Doctors withholding medication for two weeks, especially when the patient has already been using it for nearly a year. I don’t feel the response I got was at all helpful, as a patient I should feel like I’m being supported. I was basically told quite bluntly that I can’t order or be helped at all even though this is something out of my control. I will now be forced into finding other alternatives and more to the point a new company as I won’t wait for this amount of time without medication. *Update - Alternaleaf have been in contact and helped find an appointment for early next week. I’m changing my review to reflect the service they have provided as up until now I have found everyone very helpful. I still this the process is flawed but you can’t knock people who are trying to help*. Review changed from 1 star to 4.

It was an easy process hassle free and so far the quality has been great

Everything i was expecting and good service for my health and progress

Avoid avoid avoid!

This company regularly leaves their patients with inconsistent supplies meaning you regularly go without medication and endure chronic pain.

I sign up for Alternaleaf and the initial consultation was straight forward a casual chap sat in his front room whose objective was clear sign up as many people as possible. He assured me no issues with receiving a prescription however after this is when things started going wrong.

Despite having a detailed care summary of my pain I had to resend and contact Alternaleaf / Montu several times as they only allocate their clinicians 5 minutes to review patients care summary which meant they had to weed through my other medical history to find the chronic pain.

After being accepted the vapes I was prescribed regularly go out of stocks sometimes it’s a day or two before they are back other times it a week or more this leaves significant gaps in my treatment.

As a medical supplier they are duty bound to provide bridging prescriptions during these times but the communication line between the call handling team and the prescribing clinicians is terrible you will wait days for repossess to questions that should be handled over the phone.

This is the first medical cannabis company I have used but their complaints and customer service is terrible.

I’m taking my £500 a month a going to give Curaleaf a blast.

Too many gaps in access to medication. Was with Alternaleaf for a while but waiting upto 1 month (generally a few days to a couple of weeks) without a prescription or medication almost every month. When without medication told to wait with alot of blame shifting upto 1 month.

There always on time I never run out and my health is much better

Shocked, been left with nothing been waiting around for nearly 2 weeks now not heard nothing?????? Mental health gone through the roof and I've heard nothing totally despicable.

Don't waste your time. 4 months paying a membership from 1 single prescription in 4 months. The product most definitely didn't do what it claimed to. No discussions on new products or appropriate alternatives ro flower. They can't be arsed ro attend appointments. When they do there is a technical issue. The web chat is more a message login and bullshit generic responses. 2nd appointment in 4 months ( 6 weeks after 1st prescription) clicked the link and error 403 forbidden. No online help. No answering the phone . No one has ever answered the helpline number. Research other companies, mamedica, curaleaf . Google search. Ive rang there number 8 times since yesterday and noone answers, no vm option.
MONDAY 26TH 2026 an appointment has been made for 28th October 2027, still not had a conversation with anyone from Alternaleaf.co.uk or Montu . A webchat that doesn't chat! Exploring other companies that aren't self serving

Had first apointmemt today nurse Uma was amazing she really helped explain everything for me moving forward

The worst customer service I’ve ever experienced.

I got in touch to ask questions and get advice from them about my prescription, and I assumed, as the ones with the expertise and experience helping patients with anxiety, that they would be happy to help me.

Nobody could answer my questions or find a way to help me, after numerous calls and emails. Their customer service via phone told me they were not medically trained, so could not answer anything about the prescription, but it would be “raised to the consultant”. I never heard back. I followed up but they ignored the last few emails I sent, including my final one requesting to cancel my membership, so I had to call them once again.

I gave them several chances to make this right, but I feel so let down that I’m having to change providers. They’ve caused me more stress than I came to them with, so my advice is to avoid and try elsewhere.

Had my 1st appointment today, and amazing. So nice to be listened to & be able to talk honestly. My Drs appointment has already been arranged (for tomorrow….unbelievably quick!) & I am actually feeling hopeful about finally taking control of my medication with the experts guiding me.

I wanted to wait before leaving a review to make sure I was confident in my words. Alternaleaf have been really good. Patient and understanding and I've never felt rushed or pressured during consultations. The products are not cheap and it can take several weeks after the first phone call to actually receive your first prescription medication but that's completely understandable as they need to make sure everything is correct and that they have access to your full medical records to ensure your safety. I requested a clinician call to review my current prescription as I felt it needed changing. I was listened to and the optional changes were offered, explained and then made. This time the prescribing and pharmacy process should only take 3 days. After that it's just ordering repeat prescriptions when you receive an email telling you it's time to do so if needed. I have also used their live chat function a few times and it's so good to know it's not a bot at the other end but a real live person! Alternaleaf offer a great service with knowledgeable and friendly staff. I would definitely recommend them.

Update: after Alternaleaf replied willing to look into it. I received a reply, but it didn't ask for any details. I still have heard nothing back. This seems to be a very disjointed service. I really wished to have had a positive experience, but I haven't, sadly. Lots of chasing, no updates or communication. Yet I still get emails asking for me to review their customer service.

Whilst the quick eligibility process, and subsequent prompt assessments were facilitated extremely quickly.

I have sent a couple of emails to ask for advice. I've never received any response. But then get an email asking for my feedback! Ok, I will. (This is for the customer service, not the process).

No one ever replied to my email(s)

First or second email, never responded to. This alone really doesn't fill me with much confidence.

This is my first experience and have delivered Whot you said I’m confident that I wil continue with you it’s my first one so I cannot comment to much

Quick and accommodating

Great service and supportiv, understanding professionals.

Straight forward conversations. Understanding!

The initial communication was poor, although the calls with the team were good. I’ve now been waiting over a week for my medication, despite being told it would take a week. No one has contacted me with an update, and my emails are going unanswered. It’s frustrating and disappointing, especially when you’re waiting for medication.

Friendly and easy to talk with, had good understanding of my needs and the treatment plan was soon setup would highly recommend to anyone with a condition there products could help with.

This company went downhill big time, limited choices,no hash, bad comms now, 2 days calling and no call back, taking orders for meds that are out of stock by the time the prescription clears leaving you unable to order. Also will try and over sell you expensive flower EVERY time you meet with them, there’s rarely anything under 60£ per bag, I’ve moved to Integro, only 4.99 a month, over 100 more different kinds of flower and some for as little as 3.50£ per bag for just as good quality product. Alternaleaf went from a clinic to weed dealers and the quality is often bad and I’ve had 3 carts that leaked. Do yourself a favour and find a clinic that uses ips pharmacy as Montu is rubbish with no choices under 70£!