Aloft Bewertungen 24

My stay in Aloft Nashville

Stayed at Aloft Nashville and honestly… what a nightmare. 🤢
Walked into the room and the first thing that hit me was the smell — that damp, musty odor you instantly recognize if you’ve ever been around mold. I thought maybe it was just the AC unit… until I looked closer.
There was visible mold in the bathroom, and the carpet felt slightly damp. Not exactly what you want when you’re paying hotel prices in Nashville. I mentioned it to the front desk and the response was basically a shrug and a half-hearted “we can send someone to spray something.”
Spray something?? In a room people are supposed to sleep in? 😬

Travel a lot for work and I’ve stayed in budget motels that were cleaner than this. If you care about basic hygiene or your lungs, double-check your room before unpacking.
Really disappointing experience for what’s supposed to be a modern Marriott property. Nashville deserves better.

As a Titanium member of the Marriott Bonvoy program, I’ve stayed over 150 nights annually at Marriott properties. However, my experience at the Aloft in Cancún was utterly disappointing. Despite arriving at 10 a.m. and being guaranteed early check-in, I was still not accommodated by 3 p.m. The front desk staff was inattentive and unprofessional, reflecting poorly on the brand. I am deeply disappointed and will never return to this hotel. I strongly urge others to avoid staying here as well.

Aloft Liverpool
Roughly 12 minutes ago
7am in the middle of no where the fire alarm went off, we go downstairs and it has stopped
We go to the reception an there was a man / women in reception. One calling to be the manager on duty , we ask them what has happed, the woman shrugs her shoulder and says don’t know someone has gone to the room to check it out!
Myself says there was a bleeping sound in the middle of the night in our room which came from the smoke detector! The man asks for our room number and doesn’t say anything else..
They just start to ignore us while we stand there and deal with another person buying Pringles
What service is this
No apologies, rude and ignorant

My review, meticulously revised for accuracy, serves as a testament to the unprofessional and injurious conduct I experienced at the Aloft Hotel, a Marriott International-licensed property in Lubbock, Texas, on the night of June 29, 2025. The staff, including managers Jack William LeBleu Frantzen, Tracy Joiner, and Trudy Rice, consistently exhibits flawed training. Miraj Patel, the Regional Manager, and Zachory "Zach" Taylor, the District Manager, are responsible for hiring and overseeing new employees. All of whom are employed by Henry Patel, the President and CEO of TAJ Hospitality Management. My review will accurately depict the lack of professionalism in customer service and substandard maintenance at the Aloft Hotel, located at 2909 Iola Avenue, Lubbock, Texas.

My attempts to understand the deplorable operating principles of this hotel, managed by the Patel family, have only deepened my sense of distrust. The lack of honesty and transparency is not just a problem with the Patel family but a pervasive issue within the company's culture—a culture that doesn't hesitate to cover up and lie about customer issues and complaints.

From the moment we arrived on June 29 until we checked out early the next morning, everything about this "hotel-in-a-box" was substandard. The issues at the Aloft were: a rude receptionist, who became annoyed when my wife asked for our room number and an upgraded room (instructed by Marriott to request upon arrival), given the hotel's less than 50% occupancy. Jackie, claiming to be an assistant manager, stated that HIPAA regulations prohibited hotel employees from disclosing room numbers. We didn't receive an upgrade after being told we did by Avery. What kind of uneducated person quotes HIPAA regulations as a hotel regulation? One response was a lie, and the other was ridiculous. Upon arriving at our room, we discovered that the deadbolt was malfunctioning and tried to call downstairs, but no one answered. Jackie's explanation for the deadbolt was absolute nonsense.

Then there was the blackout. Yes, there was a power outage in the area. Although the power outage wasn't Aloft's fault, the hotel's unpreparedness caused issues. At approximately 0230 hours, I got up to use the bathroom and stumbled, bumping and banging into walls, door knobs, bed corners, and cabinets as I tried to find the facilities in 100% darkness. I take warfarin, which is a blood thinner that causes instant and severe bruising. By morning, after stumbling around a pitch black room without a single battery-powered or auxiliary light, you can imagine what my legs and arms looked like. I still bear the bruises that occurred that night.

Additionally, there was a lack of ice (or signage) on the floor, as well as the absence of an ice bucket in the room. I need to refrigerate medication, so ice and buckets are necessary if there is no refrigerator. That night, the minifridge stopped working, and my medication was warm to the touch in the morning. I had to discard it. As a result, I had to reorder and ship it via FedEx that same day to Austin, Texas. I informed Haley in the morning of this and all the other issues (too numerous to list), and she said that the manager had worked over the weekend and was off that day, which was another lie. And I should expect a call the next day. Three weeks later, there was no call from Jack Frantzen.

Jack William LeBleu Frantzen, the assistant manager, is a perfect example of the Peter Principle. His disregard for customer service is not only disturbing but also dangerous. Despite his promises, he failed to respond to my complaints, which included not receiving an upgraded room, physical harm, the inoperable dead bolt, the lack of anyone to answer the phone, the lack of accessible parking spaces and luggage carts upon arrival, poor water pressure in the sink and shower, and his non-response to me. This lack of response from the management further underscores their disregard for customer complaints, leaving me and potentially other guests feeling disappointed and let down.

My review, while comprehensive, only scratches the surface of the poor service provided by Frantzen, the Patel family, and TAJ Hospitality. A recent telephone message, purportedly from Naraj Patel but masquerading as Jack Frantzen, hinted at a potential threat involving hotel camera footage. This insinuation, if true, raises serious concerns about privacy and security, particularly if there are cameras in the guest rooms where the more compelling issues occurred. This revelation is likely to make potential guests feel concerned and cautious about their privacy and security at the Aloft Hotel.

Everything in this hotel is 5 stars. The beds the cleanliness. But 10 stars gets to Sinab. Mustafa. Enes. Umit. Taner and Yaren. For being just so professional and friendly and for making sure we had all the attention in the world. Enes said we are happy when you’re happy. I loved the modern approach and how close to everything it was. But I would say the staff at this hotel makes this hotel. Highly recommend. Thank you so much for having us.

I booked the Chicago O’Hare location through Expedia and it was tagged as refundable. Our travel plans changed (out of our control - a death
in the family) and I reached out to reschedule or cancel - to reschedule they were going to charge me double for one night, and they refused to even partially refund the room though I booked under the refundable assumption. Don’t give this company your time or money. There are too many other great and trustworthy hotels who will be flexible in the area. Expedia didnt deliver on this either - I advise to really read the fine print on cancellation policies.

Fantastic stay at the Aloft in Birmingham. I previously stayed at the Hilton due to its location next to the NEC which was very expensive. Aloft was reasonable for the area and superior in its quality and friendly staff. Every member of staff I met were so friendly, welcoming, lovely smiles and chatty. The receptionist helped me with my bag and answered all my questions with ease and friendliness compared to the Hilton where anyone rarely smiled and many of the staff didn’t engage with you or even say hello. The room was far more superior, lovely fluffy towels, large comfortable bed with the lovely smell of fresh linen and warm duvet. The bed pillows were super comfy with a variety of softness. The tv was a lovely big screen with the added touch of welcoming me by name when I entered. Plenty of socket points and usbs to add a phone lead. Perfect little desk to work on with a comfy chair, along with tea and coffee facilities, iron, hair dryer etc. the bathroom was exceptional. At the Hilton the shower required you to step up into it which is difficult and there were no grab rails and I was worried about slipping. The Aloft had a lovely walk in shower with seat, beautifully presented sink and plenty of light and space for my travel bits. There was even the added bonus of a small mini fridge under the tea making area.

The restaurant was a lovely room with a modern but stylish and warm look. Again staff were lovely and I was always met with an amazing smile from the lady who served me. She clearly loved doing her job. The food was plentiful and well presented and having had the fish and chips with minted peas was very nice. There was a bar area that looked tidy and welcoming. In all I would 110% recommend the Aloft In Birmingham. It’s 20 minutes from the NEC which was perfect. I had honestly wished I had booked here instead of the Hilton previously as it’s much better value and quality. This hotel is a credit to the city of Birmingham.

Great place to stay overall perfect from service to food experience

Stayed at the Aloft Hotel in Glendale, Arizona. The staff was welcoming and friendly. However, the cleanliness of the hotel was subpar. The hotel lobby floors, rugs, elevators and hallways were dirty. Once in my room the rug was dirty too! In the fitness center some of the equipment did not work. I will not stay at this location again.

We exhibited at ExCeL and there were a lot of build works in the immediate area but no consequent noise. The hotel was extremely clean and well kept. The staff exceptionally friendly and the whole stay outstanding. One solitary issue was the very highly-priced Chardonnay (two large almost equalled our two main courses) so I'd suggest caution at the bar. Still totally worth it and will definitely stay again.

I regularly stay in this hotel for work, recently on 17th Sept 24. Normally my train gets me in on time for me to make the kitchen closing time. Today however my train was severely delayed meaning I got into the hotel 10 mins past the kitchen closing time. May I say a huge huge thankyou to the receptionist David and the chef Mark for making me some hot food after a long day of travelling. Excellent service from them both and highly appreciated, a huge asset to the Aloft team

Aloft Ft.lauderdale Airport. Bait and switch, the roo. Shown is not what I got.

We parked our car on 8/7/24 through 8/13/24 in the ALoft JAX Airport hotel parking lot. They dropped us off at the airport with no problem. When we arrived at the airport on 8/13 we went to the spot outside where we were supposed to be picked up. We called them and then waited about 45 minutes before the lady driver finally picked us up. We called 4 times before she did. They did tell us that she left the hotel but it takes just 5 minutes to get there.
When we got into the van she was very belligerent and hostile to us saying that she was there once before and we weren't there. We told her that we stood out there for over 45 minutes at the same spot. She kept arguing that she came around 2 times and I told her that she should treat her clients better. She responded that we were not her clients. I then reminded her that we were clients of her company. She didn't even help to carry the large suitcase that we had onto the bus. Then she started driving very fast even around curves and stopping hard to show her displeasure with us. She even told us that her company will believe her since she worked for them for 4 years. We left 2 messages for the manager to call us and they still haven't. This is not a good business to deal with. Stay away.

I booked this hotel for my partner and i on the 30/06-01/07 and the next day i woke up with two big bumps on both my legs. i didn’t take any notice of them but after two days i have realised how sore they have become. I went to my GP and i was informed that they are BED BUG BITES!. this is highly unacceptable and i will never come back again. i will definitely be taking this further as this is unacceptable for a 4* hotel.

I would like to communicate my recent experience during my stay at Aloft El Segundo. Despite reserving a room with a patio, I was initially assigned one facing the trash bins, lacking the specified outdoor space. Upon noticing a spider on the ceiling, I requested a room change and was relocated to another room without a patio. The inconveniences persisted when the air conditioning in the new room was non-functional. The front desk explained that it was intentionally blocked for the entire hotel due to lower temperatures outside. Despite assurance of a technician's visit, I discovered a fan in the room later that day.They had the AC off my entire stay Regrettably, these issues compelled me to cancel my originally planned 7-day stay and seek accommodation elsewhere.

The hotel rooms were lovely with the most fantastic view of the burj al Arab. However we had paid for all inclusive which it definitely wasn’t. You had to buy drinks for anything before 12pm and after11pm, with a limited selection to choose from. The evening bar rarely had the Wine ordered even though they had it in the pool bar and as check in wasn’t until 3 anything ordered before then had to be paid for. Both the Mexican and Italian offered a choice of 3 from each course but you were only allowed 2 courses and the quality was mediocre. The buffet was ok but felt like you were sitting in a cafe and not a restaurant. The staff were lovely but I would suggest they remove all inclusive and focus on the quality of offerings. This is a 3 star hotel at best.

I stayed in the Aloft on the 10th Dec, for me it was the most upsetting experience as I had a bottle of Alien perfume taken from my suitcase in the locked room. The hotel have ignored all my attempts to contact them, they have no heart, the bottle of perfume was a gift to me from my son who was killed in an accident at work. They will know who accessed the room apart from me and my best friend. Apart from this the Marriott Aloft Liverpool can only be described as poor, cocktails had to be refunded, the breakfast was abysmal. I would never stay there again and urge others to avoid. Their level of customer service is an absolute disgrace
Update - no reaction whatsoever from anyone at Aloft, what a heartless bunch they are!!

**Did not stay at Hotel but.............parked for a special event 9/10/2023.**
IF you should decide to park here for a nearby event (Browns games Sundays especially) be aware that you will not get out of the garage for an hour minimum. Why leave a negative review? Yes, the issue is the traffic around the hotel after a game. HOWEVER, if you are staying at this hotel - you are not getting in to park on arrival (saw lots of irritated drivers trying to park for staying at the hotel.) The hotel should either NOT open the parking to public for special events ($40 or $50 for Valet special event) or arrange some sort of deal with Cleveland parking/police to give traffic control after games. If you choose to stay here - check the football schedule to see if Browns are home. Check with the hotel to be sure they will be able to get you in to park. (Or ask for a commensurate reduction to the room rates.) But reading some of the other reviews on google - looks like the rooms are not up to Marriott standards. Travelers (and local football fans) beware!

Booked a room for a week at Aloft Durham, NC via Bookonline.com. Advertised with FREE CANCELLATION. Had to cancel 2 weeks before travel due to a medical emergency. Bookonline.com said I had to deal directly with Aloft. Aloft took weeks to respond, and then told me they didn't accept cancellations. I lost $1800. Communication was terrible and they're scamming people by advertising free cancellation and then not honoring it. Avoid!

An Aloft van driving erratically down Brookpark Rd., on hand held phone! Had to swerve to avoid her. With all the tech these days, still holding a phone and driving?