After some problems with this product and a complaint to them, the business came up trumps and did the right thing by offering a substantial refund (not enough to cover my costs) which was much apprec... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered a product it said on it's website was in stock. They were quick to confirm the order but still haven't sent or delivered the product. I've sent email requesting an update. No response. Stay... Mehr ansehen
The unit looks great! Great colour (Dark Grey), great size. A few of the slats were not fixed and had become dislodged (presumably) during delivery. Fortunately we were able to reinsert them. The pa... Mehr ansehen
Unternehmen hat geantwortet
Excellent service and products. Very informative when speaking to the manager but there were some issues with their website when ordering. Other than that, great product, easy to assemble etc.
Unternehmensdetails
Vom Unternehmen geschrieben
At Allura, we specialize in screening and covers for commodities found in gardens and balconies.
Kontaktinformationen
11 Buch Avenue, 3076, Epping, Australien
- 0435477999
- sales@alluraoutdoor.com.au
- alluraoutdoors.com.au
3.8
Gut
31 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Off to a slow start
Off to a slow start. But i was told why. Everything has been slow so i just took a breath. It all worked out and the air con cover looks fantastic so happy. I think at the moment we all have to be patient 👍😊 Thank you
29. Januar 2022
Delivery was longer than anticipated…
Delivery was longer than anticipated but was worth the wait , very happy with the purchase.
25. Januar 2022
Great product
Great product and would recommend the only thing letting this down is the communication and delivery timeline. Took 2 months for delivery and me chasing up.
Easy to put together and happy with product.
11. Januar 2022
Excellent service and products.
Excellent service and products.
Very informative when speaking to the manager but there were some issues with their website when ordering.
Other than that, great product, easy to assemble etc.
1. Januar 2022
Awesome product
Awesome product, delivery was a bit too long , I went through a few stages of contacting PayPal for a refund as it seemed fraud, maybe just contact customers every week just to tell them progress?
27. Dezember 2021
Air conditioner cover looks great
Air conditioner cover looks great! Delivery was slightly delayed but they kept me posted on all updates asking the way
26. Dezember 2021
Definitely worth the wait! I experienced similar delivery issues…
I experienced similar delivery issues and my dark grey air con cover did arrive with a loose slat. However, all was eventually resolved with the owner of Allura personally delivering and assembling my air con cover.
It looks fantastic, really uplifting the vibe of my apartment balcony.
19. Oktober 2021
Bewertung ohne vorherige Einladung
Overpriced
Overpriced, not well painted, just a flimsy ply wood on top, there was a visible chip - more than half the thickness of the wood.
22. Juli 2021
Antwort von Alluraoutdoors
Hi Brian,
We were sorry to read your review. Unfortunately, it seems the product wasn't up to standard. We would be happy to replace your chipped top and will contact you via email. Unfortunately, due to a global timber shortage, a lot of our wood supply has decreased in quality, which means we have to spend extra time preparing the wood before the products are created. Although this does not excuse the chip, it is difficult to avoid at times. We hope a replacement for the top will fix the issue so you can enjoy the product.
The unit looks great but no instructions/pieces for assembly
The unit looks great! Great colour (Dark Grey), great size. A few of the slats were not fixed and had become dislodged (presumably) during delivery. Fortunately we were able to reinsert them. The package didn't come with screws or instructions as to how to assemble the unit. I don't have tools readily available, so this was a bit disappointing. I understood assembly would be required, but when I have purchased furniture in the past it has always come with everything needed to assemble it and if I needed a drill (or any other tools beyond a hand screwdriver or allen key) it was noted at purchase. I guess I'll just have to figure this out from the pictures of the assembled image on the website and go to bunnings to get some fixtures.
Edit- the instructions and screws were subsequently sent and we could assemble with a hand screw driver
7. Juli 2021
Antwort von Alluraoutdoors
Hi Ash,
Thank you for taking the time to leave a review. We are sorry the product was not up-to-standard when it was shipped. I am glad we could resolve this for you via email and send the missed items to you. Please let us know if you require any further assistance, and I hope you enjoy our product!
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