Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Mehr ansehen
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Mehr ansehen
Unternehmen hat geantwortet
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktinformationen
Tamblin Way, AL10 9EZ, Hatfield, Vereinigtes Königreich
- affinitywater.co.uk
3.4
Akzeptabel
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Affinity Water
Hi Robert, thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience with us! Thanks, Becky.
Good service
6. August 2026
Antwort von Affinity Water
Hi there, we really appreciate your feedback. It's great to hear that you were happy with the service you received. Thanks, Becky.
Very bad experience
Very bad experience.
Its impossible to speak to a advisor as its always que start from 17th position.
I have tried over 5 times since last December but unfortunately still i couldn't speak to a advisor.
20. Juli 2026
Antwort von Affinity Water
Hi there, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Our phone lines have been incredibly busy recently, you can use this link here to see how many people we have in the queue and average waiting times - https://www.affinitywater.co.uk/contact/movinghome. - Becky
Great customer service very helpful
Great customer service very helpful. Highly recommended.
6. Juli 2026
Antwort von Affinity Water
Hi Saleem, thank you for your lovely review. We're so pleased that you had a positive experience with us. Thanks, Becky.
Very good customer service
Very good customer service. Genuine assistance, speedy service. Processes in place to assist and you speak to real people not bots.
1. Juli 2026
Antwort von Affinity Water
Hi Maria, thanks for the wonderful feedback! It means a lot to hear that you enjoyed your experience with us. Thanks, Becky.
Trying to reach a sales person for…
Trying to reach a sales person for weeks. Eventualy when someone helped me no one got back to me.
Terrible.sales service and customer experience
30. Juli 2026
Antwort von Affinity Water
Hi Kyle, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Our phone lines have been incredibly busy recently, you can use this link here to see how many people we have in the queue and average waiting times - https://www.affinitywater.co.uk/contact/movinghome. - Becky
After a long wait for an operator on…
After a long wait for an operator on the phone call, every thing was delt with very efficiently and politely.
27. Juli 2026
Antwort von Affinity Water
Hi Stephen, thank you for your review. We're glad you had a great experience with us! Thanks, Becky.
My query regarding hosepipe ban was…
My query regarding hosepipe ban was treated to my satisfaction.
24. Juli 2026
Antwort von Affinity Water
Hi Breaky, thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience with us! Thanks, Becky.
A really lovely company to deal with
A really lovely company to deal with - the best of any utility company I’ve ever dealt with. They answer promptly and are always kind polite caring and helpful
6. August 2026
Antwort von Affinity Water
Hi Rosalind, thank you for your valuable feedback. We appreciate your comments and are glad you had a positive experience. Thanks, Becky.
Antwort von Affinity Water
Hi Lloyd, we appreciate your review and are happy to hear your experience was a positive one. Thanks, Becky.
Good service
6. August 2026
Antwort von Affinity Water
Hi Anna, thank you for your review. We're glad to hear you had a good experience with us! - Becky
Customer service
GREAT CUTOMER SERVICE
GREAT SUPPORT
GOOD COMMUNICATION
REQUEST ACCEPTED
PRICE AS WELL
6. August 2026
Antwort von Affinity Water
Hi Rumi, thank you for sharing your review. We're delighted to hear you had a positive experience with us! - Becky
Applied for App 2 weeks ago
Applied for App 2 weeks ago. Problem loading, still waiting for someone to contact me
22. Juli 2026
Antwort von Affinity Water
Hi there, we advise customers to use the latest version of the app, and keep your device software up to date in order for the app to work correctly. If you are still having issues, please send us a DM with your account details and we will try to help. You can DM us on Facebook, X or Instagram, alternatively you can whatsapp us on - 07745659300. - Thanks, Becky :)
Water is a human necessity
Water is a human necessity, and affinity looks after our requirements
6. Juli 2026
Antwort von Affinity Water
Hi Chandrakant, thank you for your feedback. We appreciate you sharing your thoughts. - Thanks, Becky
Enabled me to water my pots as I'm on…
Enabled me to water my pots as I'm on the priority list
6. August 2026
Antwort von Affinity Water
Hi Mr Levene, thank you for your review. We're glad to hear you had a good experience with us! - Becky
The fact that they understood my…
The fact that they understood my situation, and replied to my enquiry.
6. August 2026
Antwort von Affinity Water
Hi Noella, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Antwort von Affinity Water
Hi Nigel, we really appreciate you taking the time to leave a review. We're thrilled that your experience with us was a positive one. - Becky
I have tried to phone so many times but…
I have tried to phone so many times but no one answer the phones
23. Juli 2026
Antwort von Affinity Water
Hi Mr Patel, thank you for your feedback. I'm sorry to hear that your experience did not meet expectations, and I appreciate you bringing this to our attention. Your comments are important to us. - Becky
Had a query Affinity Water were prompt…
Had a query Affinity Water were prompt and helpful
29. Juli 2026
Antwort von Affinity Water
Hi Rose, thank you for your review. We're glad to hear you had a great experience with us! - Becky
Excellent service
Great,the representative was polite and helpful.They answered my questions clearly.
6. August 2026
Antwort von Affinity Water
Hi Ms Palanivel, thank you for taking the time to leave a review. We're pleased to know you had a great experience with our team. - Becky
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