Refunds are super slow, no response from CS team
I have placed an order for 2 bags. One of them was sent damaged to me. I didnt like th color and stitching of the other one. So I returned both.
I sent longchamp CS an image the same day I received the package and returned both bags the next day (20th of Jan).
I called the CS 4 times since the return was picked up, and the CS rep told me she will follow up and update me on my refund that is taking ages to be processed!
I never received any update, nothing!
This is really disappointing, the level of service provided by longchamp is not up to the par at all. Other low end brands have a better customer service.
Ive never seen a return that takes 8 days to be refunded with any other low/high end brand.
I was sent a damaged piece as well, which shows how bad the QC is!!!
Honestly this is my last time dealing with this brand, as the level of service provided is disappointing!