Magrabi.com Bewertungen 

I bought sunglasses from this store in July 2025 and provided my email address for the receipt. Despite being promised my account had been deleted, I still receive regular spam from them. Seeing the other reviews, it seems customer service issues are a regular theme.

I would avoid and shop elsewhere.

Stay away. Not a serious business with appalling customer care including a senior store manager (Ilham DFC) who could not care less about their customers. Had a pair of lenses manufactured at Maghrabi DFC and was told if ANY issues arose with lenses they would sort it out. Lenses were too strong for me giving me serious head aches which I told them after about two weeks of use. I was told by sales rep that I should keep using them as it takes time to adjust to a new pair of lenses. I never got used to lenses and after about two months (of purchase) contacted Maghrabi DFC again and explained situation. I was told that as sales rep was on holidays he would sort it out after back from his month long holidays. When going back after a months time sales rep had transferred to another outlet. Another rude and arrogant sales rep who spoke to me like I was 5 years old (very disrespectful) offered no help and was telling me because I had a prescription from outside then warranty is void. I asked to speak to store manager as this information was never passed on to me before ordering the new lenses with them. Ilham, senior store manager at DFC came and just repeated the same story as sales rep. Further she said they can not help or do anything for me and directed me to customer service (a general inquiry number). I was never informed that if prescription is made outside (btw from a much better ophthalmologist with much more expensive equipment than what Maghrabi uses) the warranty would be void. No one would (with this information take an expensive gamble QAR 1600 and QAR 6700) under these circumstances. Utmost nonchalant Ilham (senior store manager DFC) offered NO help and would not take responsibility for sales rep (x2) not informing me of this. Further she did not even offer an apology despite overhearing me speaking to sales rep on phone and him apologizing to me for not informing me regarding this. And that was from their side the end of it. I lost QAR 1600 due to their mistake and fault but they simply didn’t care about me or the financial loss it meant for me. After contacting customer care I was told that regarding prescription outside it does not void warranty and was promised that they DFC would help me with new lenses after customer care would write to DFC store. I was given a ticket number and am currently awaiting their call. If no call from DFC is made and no other effort is made I will turn matters over to consumer right here in Doha. Be aware they are very quick to take your money but if any difficulties arises they try to find any excuse and anything to blame even if solely their mistake just not to help you. Even if they accept responsibility for their action they have not offered to rectify the issue to date. Further a store manager referring you to store website only, not offering an apology and ultimately not taking responsibility for their mistake is appalling. I feel lucky this did not happen with my QAR 6700 glasses and lenses. STAY AWAY and go to a serious company instead who takes responsibility for their actions and don’t just want your money and then leave you hanging when you have an issue in the utmost nonchalant and appalling manner.

On December 6th, I purchased progressive lenses from Rivoli EyeZone at Dubai Mall for 5,075 AED (726 AED for the frame, 4,349 AED for the lenses). Since purchase, the lenses become dirty extremely quickly, requiring multiple cleanings daily. I even bought special glass spray and wipes, but the problem persists. After less than three months, I returned the glasses under the one-year warranty. The lab first blamed facial oils, which is impossible as the lenses do not touch my face. After further review, the store admitted that the lenses, their best model, are defective and cannot be fixed. Their reply was extremely frustrating: they asked me to keep cleaning the lenses and stated they cannot fix, replace, or refund, and hoped for my understanding. I have now been without my glasses for ten days, causing major inconvenience, and the company shows no concern. I reported the issue to consumer rights in Dubai.