adidas New Zealand Bewertungen 167

It is now 37 days without my shoes being shipped. I have tried calling them and tried the online chat. I have currently been on hold for 1 hour and 10 minutes. This is ridiculous, I am going to call my bank tomorrow and ask them to reverse the payment - if that is possible. I am so over it. Never ordering direct from them again. Edit - got through to someone on the phone after waiting for 2 hours and they now say the shoe was out of stock, but they are still advertising it. Waiting for the return of my money, the saga continues.

Extremely slow shipping after order made about 10 days ago still no sign of item been shipped, customer service line seem like never have people answer, here is the update it give me a false hope that it said will be shipped within a week after making contact with for 3 times, each averagely take 50 mins now it informed you the order is cancelled due to inefficient stock. Will never purchase from adidas again

Same negative experience as what the others have said below! Delivered my parcel to the wrong address and courier has confirmed missing. Haven’t received my refund after 2 months!! Kept telling me it’s being processed hasn’t happened!

I was big fan of Adidas products in the past, however after my experience with online store I never want to buy any Adidas product even in physical stores!
Delivery time is unknown once when you purchase, I bought my item on NZ Adidas website week ago and still waiting for delivery, what a joke company!
I gave them 1 star if I can I will give them -10, for this size of company this is bloody ridiculous!!
For any future Adidas customer please read the comments from all this unhappy customers, don't make same mistake as I did!!

Ordered May 30 2023 still haven’t received the item yet. Contacted the shipping company as per instructions. Unfortunately, the shipping company hasn’t received the item yet. I contacted the chat support from Adidas NZ and they have told me that it have been delivered on June 11 2023. I told them that I have contacted Posthaste and DB Schenker and I still have the same response that they don’t have the item. Now I am trying to call the customer support. They have dropped the call everytime.

Further to my previous review .... well she promised my refund in 24- 48 hours BUT still I wait!

Quite unbelievable!

Perhaps Fair Go needs to investigate the New Zealand side of this company?
Or maybe they are just totally incompetent.

absolutely appalling service....utter negligence

I vowed I wouldn't order from Adidas again several years ago due to slow service. Succumbed to a lovely pair of trackpants recently, alas the fit not good on me, so back they go. Ordered 15.3.23, refunded 19.5.23 took over 2 months and I had to ring them to find out where the refund was. Again so disappointed that a Company of this size is performing so badly in the return/refund area. Meanwhile no end of promotional material keeps arriving in my inbox....

Bad. Delivery of online purchases take over a month to get to you. My order was booked for pick up from their site TWO weeks after placing the order. Would not recommend buying online from this company. I’m still waiting to get my purchase!

I will never order online from adidas again. I returned a jacket that was not the right size. It took over 6 weeks for me to get a refund and that’s with me persistently calling them. There were no follow up emails. My feelings is that if you don’t constantly call them they will never return your money

Do not purchase online from Adidas!!!!!! - Worst delivery service I've experienced. Eight days and still not collected by the courier. Almost laughable if I wasn't so angry about it. Purchased for my son for his rugby season start thinking maybe a couple of days - 3 at most.unlikelys looking unlikely he'll have them in two weeks. So two games missed. Adidas you should be able to do better. Never again, signed - lost customer.

Twelve days after placing order, it still has not left the warehouse. I happened to order another product from another business coming from the same city, in Australia to be sent to NZ, which arrived six days later. No excuse for this really. Won’t be buying from adidas again, not even sure my order will ever be sent.

Terrible experience! Purchased a $350 jacket & eventually got delivered a random t-shirt. Still waiting for the t-shirt to be picked up & refunded. They will not deliver what I actually ordered, only offering a refund which I am yet to see. Would never purchase from them again.

Expensive but very low quality trainers that fall apart after a few week, customer service is no help. ashame adidas quality control is so bad. Stay away from this brand, I for sure will never buy adidas again.

I have to echo a lot of what has already been said. Tracking the order, it took 4 days to pack and then 14 to deliver - coming from Auckland to Wellington. That is a very poor turnaround from order to delivery. My expectation was 5 days or less. Would go elsewhere next time.

On the plus side, I followed their sizing guide to the letter, and my trainers fit perfectly and are very comfortable to wear.

Adidas is beyond a joke! From the date of purchase to when my order was actually shipped is just fxxking disgusting. AND im still waiting for it to be delivered! It sat idle for way too long before anything was done. I expect much more from such a known company. Im extremely disgusted in the s**t service you guys obviously continue to dish out. I would give 0 stars if I could!

Absolute worst online shopping experience EVER !! If I could give no stars, I would. Even one star is being generous. I thought adidas, being a reputable company, would be easy to deal with for online shopping, but I should have checked the reviews here before proceeding. My experience is largely the same as everyone else. Placed an order on 15 December 2022. Kept showing as ‘order accepted, waiting to be packed’. Basically online support is nonexistent, tried messaging them via Facebook Messenger to get an update, but no response. Three weeks later get a message saying my order can not be fulfilled therefore is being cancelled. No explanation as to why. This is despite them continuing to offer what I had purchased in their Boxing Day sale. I’m guessing then, that they would be cancelling a lot of orders and will have a lot of extremely disappointed customers.

Ive ordered many times in the last 2yrs without any issues. However my current order placed on 19th November seems to have dissapeared??? Ive an email saying its delayed please wait a further 7x days. Another email saying arriving on Dec 24th. Then when I try the tracker number it says no such order. I try again over and over and now apparently its arriving 30th December 2022. At this point I just want my money back !!

Made an order three weeks ago, they have not even packed it yet - what a joke of a company.

No shoes no money.....never arrived..... impossible to contact them never ever again