Adband Bewertungen 

424
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Happened on two occasions now within 6 months. After payment has been taken online you are contacted to advise that the price was under review and further payment was needed to complete the order. Rea... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have used adband twice - and on both occassions found them to be very helpful and courteous. I have rung and spoken to the sales team several times and on each occassion I have found them to b... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was ordering wristbands for my Rotary Club and needed to refer back to a committee a couple of times, but Adband were brilliant - patient, interested without being pushy and waited for us to make ou... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We have used Adband on several occasions now and have been really pleased with your response to our request for revised quotations and delivery dates. These have been sent by return to enable orders... Mehr ansehen

Unternehmensdetails

  1. Werbeartikel-Shop

Informationen, die aus verschiedenen externen Quellen stammen

The Original Wristband & Lanyard Shop. Customised wristbands and lanyards for all occasions. We cater for every customer, from the UK’s biggest companies and charities to local sports teams and social clubs.


Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

424 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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3.9

Alle Bewertungen

(424)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

Not what we ordered.

I ordered pin badges for the pupils in my school. I paid an extra £10 for special delivery as we needed them as soon as possible.

When they arrived they were the wrong size. I contacted them asking if it was possible to have them redone and sent out as the correct size, they replied with:

"I have spoken to my colleague who has advised that because these were produce on an Express Delivery, the factory can only do these on 38mm size. We have not charged for the 6mm total difference. Are you able to accept these badges? If not, we can look into a remake of 32mm size, but these will take 3 weeks"

We were not informed of this prior to purchase and would not have ordered if this was known. The reason we asked for special delivery was because we needed them quickly, so a 3 week waiting wasn't an option.

We were however, offered a 5% discount (a total of £4) which seemed very poor compensation.

25. Juni 2013
Bewertung ohne vorherige Einladung
Adband-Logo

Antwort von Adband

Hi Christopher,

Thank you very much for your feedback. I understand that the badge size was changed in order to meet with your required delivery date given our stock availability. You should have been advised of this prior to production and delivery and I can only apologise that you were not.

I would be very happy to call you to discuss your order. Please email info@adband.co.uk to suggest an appropriate time to call you.

Kind regards,
Tai

Bewertet mit 5 von 5 Sternen

Outstanding Value a MUST HAVE in today's world

This company was brilliant, when I first placed my order I chose the wrong order that my colours needed to be in and also needed to change the wording around. Thought I had totally messed everything up but No Adband sent me a pdf file and I was allowed to make the ajustments before the final order was processed, a brilliant service from Adband and one very happy and satisfied customer, they had saved me from a disaster. I ordered them for the end of June ready for my Youth Darts Team to take out to Hungary for the Europe Youth Cup as momentoes and they arrived at the beginning of June. Thanks to everyone at Adband your product will be on displace around Europe from the 7th July and I am sure that the kids will love them and wear them with pride..
Many Thanks
Sue Williams
Welsh Youth Team Manager

25. Juni 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Super service

Excellent customer service, good price, exactly what I wanted to raise awareness of a charity close to my heart. Very happy and I have even ordered for a second time! Happy customer that return and recommend

25. Juni 2013
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor Customer Service, wrong order delivered to wrong address

The order was delivered to the wrong address after delivery address was confirmed, went to our office 200 miles away from our head office. Ordered badge covers and gave specific details on what size was required - wrong size sent, this was because I had said the order was urgent so they sent what they had in stock rather than what I needed. Order was also incorrect as to the style!
Having difficulty now trying to get the correct order to be sent out and trying to get details of manager to speak to regarding my complaint.

22. Mai 2013
Bewertung ohne vorherige Einladung
Adband-Logo

Antwort von Adband

Hi Heather,

I understand that you ordered was delivered to the wrong address and we apologise for the error on our part.

A supervisor will be in touch shortly to speak to you regarding your order.

Kind Regards,
Nicki

Bewertet mit 2 von 5 Sternen

Unhelpful when purchase went wrong.

We brought some wristbands and had them personalised with writing. After completing the purchase they told us the type of band would not support writing so we could either add writing on the bands for an extra £50 or just have them delivered. They refused to cancel the purchase at it was against their policy. This was very unhelpful so we had to find a way to fix the problem at extra cost to us. Adband were not rude just unhelpful with the situation.

28. April 2013
Bewertung ohne vorherige Einladung
Adband-Logo

Antwort von Adband

Hi Hannah,

I understand that you ordered via our website and selected the option for plain wristbands. As you indicated that you would like the wristbands printed, you were advised that this would incur an additional cost.

On this occasion, I apologise that we have not provided you with a high quality customer service. This was an error on our part and I'd be happy to speak to you regarding a discount on a future order to compensate for this.

Kind Regards,
Tai

Bewertet mit 1 von 5 Sternen

Opinion from Islington Council

The service that I recieved from staff at Ad-Band was very poor. In the first instance the young lady in the orders office spoke to me in a very patronising way like I was 5 years old. This is one area that i would improve as a business as first contact with a customer is very important. I would suggest staff training on telephone etiquette and politeness (without being patronising).
Secondly i was never told over the phone that my order would only be released once the invoice was paid in full. This caused problems as the products we ordered were needed for an event and would have been of no use being late. Staff should have made me aware of this during numerous telephone conversations but didnt. It was only the fact that i chased the order up that i found that our products hadnt even been released and had to come from the depot in China, and our event was fast approaching! To try to resolve the delivery issues i then spoke to the same person in the orders office who continuously (after about 20 emails) told me the same thing over and over which didnt get me anywhere. I eventually spoke to 2 managers who seemed to resolve the issues and my products were delivered before the event.
The service was appalling .
We are a very large organisation and we are always looking to purchase similar products for marketing reasons/projects but im afraid as a customer I would not come back to place any more orders with Ad-Band. A potentially good customer has been lost.

26. April 2013
Bewertung ohne vorherige Einladung
Adband-Logo

Antwort von Adband

Hi Caroline,

We inform all our customers that we required confirmation of artwork and receipt of payment before proceeding to production. I am sorry that we have not provided you with all the information that you require on this occasion. I am happy to hear that the issue with your order was promptly resolved and your products were delivered in time for your event.

I would be very happy to call you to discuss a discount on any future order to compensate for this as well as the opportunity to open a credit account so your goods can be put straight into production. Please email info@adband.co.uk to suggest an appropriate time to call you.

Kind regards,
Tai

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