When goods arrive they have no sizes no labels.Which when the dress arrived not at all suitable extremely poor quality So have returned ,numerous emails sent but too no avail,only offering a small... Mehr ansehen
Abbey London
Die Bewertung dieses Unternehmens ist aufgrund eines Verstoßes gegen unsere Richtlinien nicht verfügbar.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This company sells fraudulently. The goods advertised do not resemble what is sent. They refuse to refund unless you pay at your own expense to return. I quoted sale of goods act that says you don't... Mehr ansehen
If I could do a minus rating I would, I only wish I'd read the reviews before buying off them. The quality of the clothing is below substandard and should hold a warning against standing close to fi... Mehr ansehen
I would give minus stars if I could. This firm is from CHINA not from London uk as you would think from their web site. Their cloths are absolutely rubbish , nothing like the advert. Customer service... Mehr ansehen
Verstoß gegen Richtlinien
I ordered a pair of dungarees…
I ordered a pair of dungarees advertised as being made from COTTON material. When they arrived they are made from Polyester/Spandex.
Extremely poor quality, when I asked for a refund they said I had to pay to return them to China.
I said they were selling under false advertising and I have now opened a dispute with PAYPAL.
I have already paid delivery for an mis sold item & I refuse to pay to send back something I would not have ordered had I known it was not Cotton.
DO NOT TRUST THEM. You have been warned.
Please do not buy anything from this company Abbey London.
Please do not buy anything from this company Abbey London. The garments are of very, very poor quality, mix-guided advertising on items, and not even worth a couple of pounds sterling. To return any item it has to be sent by tracking aboard which you have to pay and costs a high price. I have sent a number of emails asking for a full refund and a pre paid returns label. But I’m getting nowhere. They are breaking all advertising laws in this country the UK and need to be stopped. I also think they have a number of companies under different names so please everyone be careful and do not use this company.
Anne Moore
As with everyone I have been scammed
As with everyone I have been scammed.
My advise please report to Trading standards through Citizens advice. Hopefully one day this/ these companies will be stopped trading.
Shame on the companies that allow these people to advertise and mislead people.
Avoid this company at all costs
I would score this company minus stars if I could. The dungarees look to be excellent quality on the website, claiming to be a cotton blend. They’re actually labelled as polyster and spandex and are very poor imitations of the images shown online. The print is blurry, the fabric is flimsy, the buckles are different and remnants of previous labels were still stitched inside. Customer service did not respond to my emails and only reached out once the bank got involved. My claim-back was successful and I was refunded the full amount. I would encourage everyone to take this route. I was so grateful to one of the other Trustpilot reviewers for mentioning the claim-back in their review. I would have ended up losing my money, and more, attempting to get a refund by returning the shoddy goods to China (over £20). It took me an age to get a return address at all. Cathlene, at their customer service insists it’s for me to pay for the return and customs fees. According to the Consumer Rights Act 2015, if items are ‘not as described’ the company is responsible for return postage. It also states that the items should be returned to the retailer, not the manufacturer ie to London, not China. I have submitted all the details and photos to Citizens Advice too, as they liaise with Tracing Standards. Again, I would encourage everyone to do this too. This despicable ‘company’ needs closing down.
Ok my partner ordered some dungarees…
Ok my partner ordered some dungarees from this place, she thought she was buying from a UK store but its not, theyre in Bejing, China.
The quality is totally dire and nothing like what they advertise, it shows the model with turned up legs, however, it's impossible to turn them up because it's a cheap flimsy material which wont hold as a turn up.
She looks like a clown in them, they're not even the correct material which is shown on their adverts.
This company are just scammers and I'm currently going through paypal to retrieve my money, they wanted me to return them to China and i think they know its not going to happen and so keep your money ... never again
The two pairs of Dungarees l bought…
The two pairs of Dungarees l bought were awful quality and took 6 weeks to arrive.
Printed polyester and badly done too, not a good cotton content as l hoped.
Returning them to China was too much of a problem,so l took to the charity shop and felt embarrassed to be donating such rubbish.
This is a scam
Like everyone else already said this is a scam. I wish I had checked the reviews before. The pair of jeans I ordered looked nothing like in the photos, they were shapeless, made with cheap fabric and are not even denim. Now they’re telling me I have to pay $30 for return shipping or take a 10% discount. I wonder how and where we can report them.
This is a scam company
This is a scam company, do not buy from them. On ordering it seems like you are ordering from a British company, when in fact the goods are shipped from China. The dungarees are nothing like the ones shown in the ad. Very inferior material & quality. When asking to return, they advise shipping costs of £30 - £50 or a 20% refund.
Terrible quality product and lousy customer service
The dungarees you see on Instagram or other adverts are misleading. They look like crisp cotton but are in fact cheap jersey. The print on mine was so poor the sheep had no eyes and their faces were blurred. Also the pattern placement was so poor that my dungarees have only partial sheep legs down the front due to a seam. I asked how I could return them and they said it would be my expense to ship them back to China. They increased their alternative offer for a partial refund with no need to return from 10% to 20% which I took. Lesson learned is that you cannot trust any of these online companies. Don’t waste your money.
Avoid Abbey London
Product is totally unwearable, material is very bad quality, sizing is way out, medium is about size 22.
Have a look on TEMU. That's where they got them from. Only £11.75 there.
AVOID THIS SCAM COMPANY
They only offered a 6 percent refund
nN
Stay away from this scam company!
Stay away from this scam company!
Dungarees not as described, polyester not cotton as advertised. When I complained I was told I could return them at my expense or accept 10% refund. I said that wasn't good enough so they offered 20%. I accepted but still hadn't recieved the refund 5 weeks later. After asking where it was it was sent that week.
If I could give no stars I would! Absolute scam.
If I could give no stars I would, it is horrific! Material is awful and looks nothing like the picture m! Absolute waste of money 🤦🏼♀️🤦🏼♀️🤦🏼♀️
Unfortunately I didn’t look on…
Unfortunately I didn’t look on Trustpilot before ordering. Luckily I paid via PayPal.
The dungarees were dreadful, stretchy material not fit for purpose, far too big and looked like seams would fall apart not even with raw edges.
No where on the website does it give a return address, I emailed to inform them I will be returning so repackaged and used the UK return address on their label and 48 hour tracked delivery. Their return email offered 10% refund! then 6 days after original email reply said return to an address in China! I informed them they had already been returned to the UK address +provided them with tracking details. They refused a refund. I opened a case with PayPal and they ruled in my favour with a full refund.
Do not buy from this company, they are a scam, hiding under their name which implies UK based and their products are totally unwearable.
The quality is awful and the items…
The quality is awful and the items received were not well-presented in the photos. Have been trying to get a refund. They have offered 20% without returning them. 30% discount on more things or full refund if I send the items back to China. None of these are sufficient and I will be contacting my bank next to see if we can do something more official. Do not use this company.
Scam
The dungarees are made with rubbish material and won't do refund unless you send them to China which you have to pay charges and won't guarantee they receive them, SCAM
It’s a scam don’t bother ordering of…
It’s a scam don’t bother ordering of this firm as the clothes are disgusting cheap and nasty there isn’t any customer care at all just lies .
I wouldn’t recommend this firm ever, so please just save your money and time .
Yet another person scammed
Yet another person scammed. They are illegal clothes, as they have no labels to say what they are made of. Cheap and nasty. They would never have sold at the full price. I wouldn't have paid even £5, if I'd realised! The website is lovely and as a co.uk company, I wrongly assumed they were based here. Sweatshop work. Such a waste!!
A scam
A scam - as with other customers/ reviewers the company looks upmarket and good quality and genuine. I sadly not checked this site before purchasing. Then requested cancellation immediately. Take a week to reply to email (no contact telephone) and insisted I waited for order. 3 weeks it arrived - quality awful, not as shown on site at all. Offered 10%refund or20% if reorder. Customs costs and postage to be paid if returned within 30days full refund. Implying they are not in London - surprise! I am still waiting for the return address, surprisingly not yet received. PLEASE don’t buy.
Everything is wrong about the firm
Everything is wrong about the firm. The goods are cheap and shoddy as most people here have found. The customer service is as bad as the goods. I've been trying to get a refund for weeks but they do not answer return questions with the information you need and they take a week at a time to respond anyway. They offered a 10% refund no return needed - Surprise! or if you want to buy another item - you can have 20% off! You can run out of time trying to get answers from them.
IT IS A SCAM
IT IS A SCAM. Dungarees NOT met expectations !!
Fabric -flimsy stretchy of dubious content - suspect flammable. Single stitching not fit for purpose eg endurance. No structure. NO care instructions or fabric content. Terrible flower print. NOT UK COMPANY -COMES DIRECT FROM CHINA . ARRIVES TOO LATE won't cancel when I realised.After two weeks it was still TRACKING in China.I flagged this up and then arrives within two days. Awaiting answer from their support team to get a return as it is rubbish and is a photographic LIE
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