A13cars Bewertungen 

I sold my 2019 Audi A4 Avant Black Edition through Carwow, with A13 Cars purchasing the vehicle.

After several calls trying to arrange collection, instead of someone arriving to collect the car, two “inspectors” turned up. No ID was shown. They arrived in jeans, one carrying a man bag, and explained they were there to check that the car existed and matched the condition shown in the photos.

Fair enough.

They inspected the bodywork and confirmed they were happy with the condition. Then things got a little more interesting.

I started getting questions about what I did for a living and how much I knew about cars. They plugged in a diagnostic machine, showed me a handful of supposed “faults”, and then opened the bonnet.

This was where the inspection really entered the entertainment phase.

I was informed, quite seriously, that my timing belt was about to break and would cost around £800 to replace.

They then disappeared to make a phone call and “write a report for their boss”.

Fortunately, while they were gone, I did something terribly inconvenient: I checked.

I also called my mechanic.

My Audi doesn't have a timing belt. It has a timing chain, which is enclosed within the engine. The belt they had been pointing at under the bonnet was the auxiliary/serpentine belt, which runs components such as the alternator and air conditioning.

So unless Audi has recently started installing externally visible timing chains that look remarkably like auxiliary belts, their diagnosis was somewhat questionable.

When the inspector returned, he lit a cigarette and produced a list of the alleged faults with prices written alongside them — including £800 for the “timing belt”. The conversation then moved onto the price of the car.

At that point I explained that the sale price had already been agreed through Carwow and I wasn't interested in renegotiating it. I also pointed out that the belt he had identified wasn't the timing belt and that diagnostic codes don't automatically mean a vehicle has the mechanical problems he was suggesting.

The car is low mileage, has been recently serviced and MOT'd, has never given me any problems and is a genuinely excellent car.

The whole experience left me with the impression that the inspection was less about confirming the condition described in the advert and more about finding reasons to renegotiate the agreed purchase price. I obviously can't say how their inspectors are incentivised, but that was certainly how the interaction felt from my side.

I immediately called A13 Cars and subsequently spoke to a manager who seemed genuine and told me he would sort it out. He even said he would get the guys back that day.

That sounded promising.

I'm still waiting.

No return visit. No follow-up call. Nothing.

I'm perfectly happy for any buyer to inspect a vehicle properly and raise legitimate issues. What I'm not happy with is being confidently told I need an £800 repair to a timing belt my car doesn't actually have, followed by an attempt to discuss reducing an already agreed price.

Perhaps bring a qualified mechanic next time.

Based on my experience, I would be extremely cautious about selling a vehicle to A13 Cars, particularly if you've already agreed a price through Carwow. Know your car, check anything you're told during the inspection, and don't feel pressured into renegotiating on the doorstep.

Needless to say, I won't be doing business with them again.

Lovely bunch of people to work with. They were friendly, honest and worked hard to ensure the whole process was seamless. I bought my first Porsche from them, the day was made to feel special, with a major shout out to jay, won’t go into detail but he literally saved the day by giving up his own time! Cannot recommend highly enough, keep these guys busy, they deserve it! 5 stars from me guys!

I recently acquired a Toyota Hybrid, and I am thoroughly impressed with its value proposition. The pricing was highly competitive, and the comprehensive service provided for the vehicle, including a thorough inspection, was exceptional. This marks my second vehicle purchase from them, and the customer service consistently exceeds expectations.

Purchased Vauxhall Insignia, had to call back to receive documents 3hrs after purchase, then received call saying could they deliver my car that day, which was brilliant, what they failed to tell me was that the car was being driven to me and added over 500 mile onto my mileage, they had sent 2 cars out for delivery, but both drivers followed each other to each delivery, so more mileage at £1.50per mile, then found out after they left that the car had been curbed and a massive slit is tyre had caused a blister and had to be replaced, spoke to them and had the normal can I prove they caused the damage, well either it was done at the garage and they allowed it to be driven like it was or the driver had done it, hence it needed replacing immediately, was given a refund of £120 as a 2nd hand tyre off eBay could be purchased online, so £241 it cost me, then the kicker the delivery driver they used decided not to pay the Darford Tunnel Toll and received a letter for failure to pay and now wanting £38.50 0ff me within 14 days, spoke to A13 cars and still waiting for a reply as to what’s happening with the fine.
Good service to begin with, then down hill after that

I purchased a Japanese-imported Audi A3 from this dealership. Before the sale, the customer service was attentive, responsive, and helpful. The buying process itself was straightforward with a fair price being given and extended warranty, which is one of the reasons I chose them after reading so many positive reviews.

Unfortunately, my experience changed significantly after the sale.

I was told the car came with two keys. When the vehicle was delivered, only one key was provided, and I was assured the second key would be posted to me. After hearing nothing further, I had to chase the dealership myself, only to be told that they had lost the second key. They offered partial compensation, which I accepted simply because I didn't want the additional stress and inconvenience of pursuing the matter further.

More recently, around eight months after purchase, I've encountered another issue while trying to sell the car. It appears that incorrect information was submitted when the vehicle was imported and registered in the UK, meaning important vehicle data is inaccurate. This has caused complications with the sale and requires me to obtain documentation from the manufacturer and work with the DVLA to correct the records which is proving to be very difficult.

I contacted the dealership hoping they would help resolve an issue stemming from the original import and registration process. However, I was told that because the sale took place last year, they could not assist. In my view, ensuring imported vehicles are correctly documented before they are offered for sale is part of the dealer's responsibility, and I was disappointed by the lack of after-sales support.

I don't doubt that many customers have had positive experiences, and my pre-sale experience was certainly good. However, my experience has shown that the level of support after the purchase was very different.

My advice to anyone considering buying an imported vehicle or any vehicle from this dealership is to carry out thorough checks before purchasing. Confirm that all documentation is complete, that all keys are present (photo proof), and that the DVLA and vehicle data records are accurate. Hopefully you won't encounter the same issues I have, but it's worth being cautious.

Exceptional Service at A13 Car – Highly Recommended!
I recently purchased a beautiful Blue Vauxhall Mokka 2018 from A13 Car and I couldn’t be happier with both the car and the service I received.
From the moment I bought the car, the team has been outstanding. The vehicle has been in excellent condition since November 2025 – reliable, smooth, and exactly what I was looking for. What really impressed me though was their after-sales support. When a tyre sensor fault appeared shortly after purchase, they didn’t hesitate – they promptly changed the tyre and even covered the cost themselves. That level of care and honesty is rare these days and meant so much to me as a customer.
A massive thank you to Anhar for the best service I have ever received. His professionalism, friendliness, and genuine commitment to making sure I was completely satisfied went above and beyond. He made the whole process stress-free and showed true customer care.
If you’re looking for a trustworthy garage with great cars and unbeatable after-sales service, look no further than A13 Car. I’ll definitely be back and I highly recommend them to everyone!
Thank you again, A13 Car and especially Anhar – you’ve set the gold standard! 🚗​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Hasan was excellent to deal with , honest, trustworthy , highly recommend , would buy again ,

A wonderful experience with A13 cars! Really friendly and trustworthy! I test drove several cars and the team at A13 cars were very patient with me. I got the a BMW X5 3.0 Diesel! Its runs like a dream, smooth as silk and an absolute beast on the motorway! Love the car and been driving it now for several months with no issues! I will be using them for the MOT and Service. The sales team were really nice and Junaid who deals with garage side of things had some really good technical insight. Will keep my review updated with the experience with A13 cars!

I test drove the car engine management light on, they took it to mechanic and light off, drove home and the light came on
I have just spent months fighting with them, I got it checked out by independent garage advised not to drive
Still waiting for the refund
My advice avoid them

A13 cars was brilliant. I cannot thank Anhar and his team enough. I collected my car on Saturday, the 6th of September 2025. This review is somewhat delayed as my daughter shortly after had been admitted to A&E. Apologies to Anhar and the team for this being so delayed. Anhar and his team were amazing they ensured I had peace of mind before I left with my new vehicle. They gave me above average for my part exchange beating most of the top competitors. He then sourced a second spare car key for my new vehicle when one was not originally listed. Nothing seemed too much trouble for them. They went above and beyond to ensure our needs were met with the new car. On the day of collection Anhar noticed the MOT would run out soon in December, so from their own expense, he had the MOT done the same day of collection. During the MOT it was found that the front brake pads needed replacing, which he sorted, again from their own expense. In order to get insured on my new vehicle conditions were set out by my insurance provider stating the vehicle needed to have a tracker. Anhar arranged for an S5 category tracker to be installed prior to me collecting the vehicle, this was last minute and he was able to arrange this without any issues. Their extremely organised and efficient. Our experience at A13 cars was 10 to none. I highly recommend them and will be going back in the future. Again, thank you all so much.

So it’s been a hassle free 5 star service from all the guys at a13 cars these guys could not do enough getting the car ready making sure it was perfect highly recommend buying from here

The team at A13 Carz really looked after us! Their professionalism and care was so refreshing and reassuring. After having an issue with our car, A13 Carz took care of everything and had our car back to us by the end of the week (with extra fixes and touch ups added in free of charge)!
Thank you guys 🙏🏻 The anniversary flowers was a classy touch.
Really glad we chose A13 Carz.

HAVING TRAVELED A LONG WAY TO VIEW A WELL PRICED PARTICULAR CAR I WAS VERY IMPRESSED WITH THE EFFORTS MADE IN CUSTOMER RECEPTION TO MAKE THE WHOLE CAR BUYING PROCEES A SIMPLE, PLEASANT, UNPRESSUREISSED PROCESS.
THE FOLLOW UP COMMUNICATION AND SUPPORT OVER A PARTICULAR ISSUE WAS OUTSTANDING AND FURTHER SUPPORTING MY INITIAL POSTIVE EXPERIENCE.

If any body is looking for good place to buy your car, please I highly recommend A13 Car Dealers for, tested and trusted car company in the UK, with dedicated staffs, car with good price, clean and beautiful car, very understandable people within 24-hour they arranged for my car delivery to my door step. I appreciate them all just to mention few people, my thanks go to Mr Kay who attended to me and helped me out to make it possible to buy my dream car. Also I appreciate the driver who delivered the car to my house Mr Shakil this guy is amazing for over 2 hours he stayed with me in other to show and give me some lessons on how to use the car and he still fill up the tank. Many thanks.

The service my family and I recieved from Asan was first class. We felt the sincerity and the friendliness and a genuine need to help us. I would recommend A13 motors to anyone all day long if you want quality. I can assure you my family and I are very happy. Thanks Asan.

Excellent service.
Friendly and knowledgeable staff
There was no need to go to any other car place-we bought from these without going anywhere else

If you are looking to buy a car then look no further than A13 cars. A company with great customer service, a team of individuals who really look after their customers. I initially met with Zooba who dealt with my car purchase he was excellent answered all my questions and I really couldn’t fault my experience buying from A13 cars.

A13 Cars Barking London
Excellent garage , helpful, friendly, knowledgeable, reliable, I will go there again and again , 100% recommend, the whole team are amazing!

What a pleasant experience to buy a car. We were given plenty of time to go through the car. No pressure at all. Fair numbers of car to choose from.
Mr. Anhar was exceptionally professional throughout the process.
Special shoutout to the young gentleman who helped us to get us car battery on a saturday evening 17:45. Hats off to A13. Thank you.
PS: they offer the best tea.

I recently purchased a vehicle from A13 Cars in Barking, and the entire process was absolutely seamless. From start to finish, the team went above and beyond to ensure I had a smooth and pleasant experience.

After selecting the car, I was given the opportunity to test drive it, and Mohammed made sure I felt comfortable throughout. He was professional, patient, and thorough, answering all my questions and ensuring I was confident with my decision. It was clear that customer satisfaction was his top priority.

What really stood out was the delivery service. Mohammed personally delivered the vehicle to my location, and the process couldn’t have been easier. The car arrived in perfect condition—clean, fueled up, and ready to drive. It was such a thoughtful gesture, and it made the experience even more enjoyable.

The team’s attention to detail was impeccable, and they ensured everything about the car was in top shape before handing it over. From the test drive to the delivery, it felt like they genuinely cared about making the process as convenient and stress-free as possible for me.

If you’re looking for excellent service and a team that goes the extra mile, I highly recommend A13 Cars. Their professionalism, friendliness, and dedication to quality made this an unforgettable experience!