Absolutely thrilled with this desk. The setup was incredibly easy and took less than 10 minutes from start to finish. The build quality exceeded my expectations, it feels solid, premium and very w... Mehr ansehen
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Das sagen Bewerter
Provided great customer service. Even when a product wasn’t in stock, they provided prompt information and exact dates of when it would arrive. Desk is of great quality and genuine thought has... Mehr ansehen
This desk is an absolute legend! Dual motors run smoothly and the instructions were clear. The walnut veneer looks fancy. After two weeks, my back has stopped aching from sitting all day. The memory b... Mehr ansehen
Unternehmen hat geantwortet
0 stars really as product hasn't arrived Ordered >3 weeks ago. Service is absolutely not as advertised. Outsourced support function. First acoustic screen arrived. Then table arrived without legs. St... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
9am HOME is the brand revolutionizing the work-from-home experience. Our desks are more than workstations, they are the foundation of balancing a harmonious home and a more efficient work life.
Kontaktinformationen
Silverwater Distribution Centre 2B, 4 Newington Road Silverwater, 2128, NSW, Australien
- support@9amhome.com
- 9amhome.com
4.0
Gut
57 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Great experience all around
Great experience all around. Easy ordering, quick delivery. Also when I had an issue with my order (ordered the wrong size), they were super easy to deal with to resolve in a no-fuss manner.
Highly recommended!
26. November 2025
Great Product, Positive Resolution
The desk itself is great, easy to assemble and stylish design. However, I did not expect to be charged an international transaction fee when purchasing an item within Australia from an Australian seller. When I tried to address this with the company, I was advised to take it up with my bank and that I should have read the fees and charges information on their website. If an Australian company knowingly uses an OS merchant to process their sales transactions then this should be CLEARLY stated upfront. I likely would have purchased the item anyway, but the additional charge did leave a bad impression as this seems to be a known issue.
UPDATE (June 2026): To their credit, 9amhome recently initiated contact to resolve the above issue, and arranged a refund of the fee despite more than 6 months having passed since purchase. I have since found their customer service team to be courteous, responsive and genuinely motivated to address my prior concern. While the initial customer service experience fell short, their follow up has been exceptional and the product itself was always great. I would purchase from 9amhome again in future.
24. November 2025
Antwort von 9am HOME
Hi Blinda,
Thank you so much for taking the time to share your honest feedback. We are thrilled to hear that you love the desk itself, its stylish design, and found the assembly process smooth!
During a recent comprehensive review of our historic customer service logs, our senior leadership team flagged your specific case. We realized with great regret that our initial response to your query regarding the international transaction fee was entirely defensive and standard. Telling a valued customer to simply "take it up with their bank" or "read the fine print" is absolutely not the standard of care we stand for at 9am HOME. We want to sincerely and unreservedly apologize for that cold experience—you had every right to feel blindsided.
To provide complete transparency for you and all our future buyers: You are entirely correct. While we are an Australian entity serving our local community, our online store utilizes a globally integrated secure checkout gateway (such as Shopify Payments) to process transactions. Because of how these international routing networks clear funds, certain Australian banks single-handedly levy a "Foreign/Cross-Border Transaction Fee" on the cardholder's side—even though you purchased in AUD within Australia.
This is a known structural challenge for growing brands, and we take full responsibility for not displaying this clearly enough on our checkout page in the past.
Our Structural Changes & Rectification:
Retroactive Full Reimbursement: No matter how much time has passed, we refuse to let you absorb the financial cost of our past lack of upfront clarity. Please kindly email our secure support queue directly at support@9amhome.com with your order details and a quick screenshot of that specific bank fee line. The moment your email arrives, our team will immediately issue a full refund for that international transaction fee back to your original payment method.
We deeply appreciate you keeping us accountable. We look forward to receiving your email at support@9amhome.com so we can make this right for you immediately!
Warmest regards,
9am HOME Support Team
no live tracking
no live tracking, no time of day estimate for delivery.
no notification that item would not be delivered on the advised date.
13. Oktober 2025
Antwort von 9am HOME
Hi Aldo,
Thank you for sharing your feedback. We’re very sorry to hear about your delivery experience.
We did send a shipping confirmation email with tracking details once your order was dispatched, but it’s possible it may have gone to the spam or promotions folder. We completely understand how frustrating it can be not to receive real-time updates.
While we always strive to ship orders on time, delivery timeframes can occasionally vary depending on the courier’s schedule and the destination. We sincerely apologise for any inconvenience this may have caused.
If you ever experience any delivery issues in the future, please don’t hesitate to contact us directly via email — our team will be happy to help check the delivery status for you.
Thank you for your understanding and for giving us the opportunity to improve.
Warm regards,
The 9am Support Team
Bad Shipping, Great Chair.
Their customer service is good and the chair that I received is better.
4/5 Stars because their shipping partner was only doing half of what they'd normally do since of dock maintenance. It took over a month to deliver January the 9th to February the 10th and the box was pretty busted up but the chair didn't take any damage.
My experience with the chair has been positive I attached the headrest but it was too low for me and the leg rest was also awkward probably due to my height 192cm (6' 3") but I could remove the headrest and leg rest in a few minutes with a Phillips head screwdriver and the provided Allen key. Arm rests are good in terms of movement and you can take them off if you like with an Allen key, also the tops of the arm rests can be removed if you wear through them but I do not believe you can get replacements.
So far the only wear on my "Newton Computer Gaming Office Home Ergonomic Chair" in dark grey is a tiny bit of the base part where you sit there is a fluffy textured string and a bit of the fluff came off showing the inner string which is white.
11. September 2025
Antwort von 9am HOME
Hi Robert,
Thank you so much for taking the time to leave such a comprehensive, highly detailed, and balanced review of your Newton Ergonomic Chair. We are thrilled to hear that you found our customer service good and that the overall build quality and durability of the chair have exceeded your expectations.
We sincerely apologize for the shipping delay you experienced between January and February due to the regional dock maintenance bottlenecks. While third-party freight infrastructure is outside our direct control, we are glad to hear that our heavy-duty protective packaging successfully insulated the chair from any transit damage despite the external box condition.
We appreciate your valuable feedback regarding the ergonomics for your height of 192cm (6' 3"). One of the core engineering tenets of the Newton Chair is its high modularity, and we are glad that our complimentary hardware kit allowed you to easily detach the headrest and leg rest to perfectly customize the frame to your stature.
Regarding Your Maintenance Feedback and Long-Term Peace of Mind:
We read your note about the tiny fluff and the white inner thread exposure on the seating base carefully, and we appreciate you highlighting this after approximately 7 months of continuous use.
A Testament to Durability: Hearing that this is the only minor wear on your dark grey Newton chair after over half a year of high-frequency seating is a fantastic testament to the resilience of our materials. This light cosmetic texturing is a natural characteristic of high-density mesh composites under prolonged friction and will absolutely not compromise the structural integrity, safety, or comfort of your seating base.
Your 2-Year Fabric Warranty Remains Active: Please rest assured that you do not need to worry about this minor cosmetic thread at all for now. Because you are protected by our official 2-Year Upholstered Foam and Fabric Warranty, your investment is fully secured. We recommend that you simply continue to enjoy your chair as normal. In the rare event that this specific area expands or worsens significantly over time, please do not hesitate to reach out to us at support@9amhome.com with your order number. Our team will be standing by to immediately honor your warranty and arrange a proper resolution for you.
Thank you again for providing such an incredible, long-term user review to help other Australian buyers make informed decisions. We hope your Newton chair continues to elevate your daily workspace for many years to come!
Warmest Regards,
9am HOME Support Team
Great product, prompt service, "dark oak" is chocolate toned, not black.
Quick shipping and prompt customer service from 9am home when one of the packages didn't arrive. The desk is very high quality and relatively easy to assemble. That said, set aside 2 - 3 hours to put it together. My only disappointment, and reason for 4 stars, is that the "dark oak" colour is chocolate brown. The swatch online is more suggestive of a black tone to the oak so I probably would have chosen a different desk if this was more clear in the product description.
4. August 2025
Antwort von 9am HOME
Hi, dear Lyndal
Thank you for your positive feedback on our product quality, shipping, and service. We’re glad to hear your desk arrived safely and that the assembly process went smoothly.
We truly appreciate your comments regarding the “dark oak” colour. We understand how important accurate colour representation is when making a purchase, and we’re sorry the tone didn’t fully match your expectations. Your feedback is valuable, and we’ll review our product images and descriptions to ensure they more accurately reflect the actual finish.
Thank you again for choosing 9am HOME, and we hope you enjoy your new desk for many years to come.
Kind regards,
The 9am HOME Support
Great communication and fast delivery
3. Juli 2025
Antwort von 9am HOME
Hi, dear L
Thank you for your support and kind words! We're delighted to hear that you were satisfied with our service and the prompt delivery. If there's anything else we can help with, we're just a message away!
Best Regards,
The 9am HOME Support
Buy it NOW!
Great communication, shipping times, & the actual desk was better than I could have imagine! I love it so much.
12. Juni 2025
Antwort von 9am HOME
Hi, dear Nat
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new 9am Home desk. Wishing you many productive and comfortable days ahead at your new workspace!
Best Regards,
The 9am HOME Support
Nicely looking and ergonomic
I love my new 9am home desk which is white and solid ash desktop. It has rounded corners and edges, warm on touch, stable solid and works perfectly fine.
Drawers and cable case make the difference too
5. Juni 2025
Antwort von 9am HOME
Hi, dear Oleksii
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new 9am Home desk. It’s great to know the drawers and cable management are making a difference too. Wishing you many productive and comfortable days ahead at your new workspace!
Best Regards,
The 9am HOME Support
Antwort von 9am HOME
Hi, dear Lisa
Thank you for your support and kind words! We're delighted to hear that you were satisfied with the quality and the prompt delivery. If there's anything else we can help with, we're just a message away!
Best Regards,
The 9am HOME Support
Delivery guy is rude
Delivery guy is rude. He is not helping n terrifying. Refuses to help at all.
5. Juni 2025
Antwort von 9am HOME
Hi, dear Winnie
Thanks for your support to 9am HOME. We're truly sorry to hear about your experience with the delivery service. This is not the level of service we expect from our logistics partners. We take your feedback seriously and will report this to the courier company for immediate follow-up.
If there’s anything else we can do to assist you, please don’t hesitate to contact us directly.
Best regards,
The 9am HOME Support Team
Raven Gaming Desk
Items arrived on time, adequate communication from 9am Home. There was some issues during installation but was resolved promptly.
3. Juni 2025
Antwort von 9am HOME
Hi, dear WL Tan
Thank you for your feedback! We're glad to hear your Raven Gaming Desk arrived on time and that our team was able to promptly assist you with the installation issue. If you need any further support or have questions in the future, feel free to reach out—we’re always happy to help!
Best Regards,
The 9am HOME Support Team
Great product but quite disappointed…
Great product but quite disappointed with the delivery service....
7. Mai 2025
Antwort von 9am HOME
Hi, dear Minh
Thanks for your support to 9am HOME and glad to hear that you are satisfied with our desk.
May I know what is wrong with the delivery? Is there any delay or wrong delivery to your address?
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Stunning desk, in looks and functionality. Assembly was long and frustrating. Absolutely worth it in the end though.
This is a beautiful, solid product that looks so nice in my home and functions as described - very, very happy with this desk. I removed a star ONLY because of the very poor instructional booklet provided, and no searchable assembly video on their website or YouTube. The booklet is very short on detail and thus the desk took me many hours to build over a weekend. It is worth the hassle, but it doesn't need to be such a hassle - the instructions need MORE written detail to accompany the images. It's all very vague. The desk itself is a 5 out of 5 though!
29. April 2025
Antwort von 9am HOME
Hi, dear Hannah
Thanks for your support to 9am HOME and glad to hear that you are satisfied with our products and look forward to your next order.
We are sorry for the trouble in assembly, but we are trying to make it clear and provide the installation video now; we will update them in the next months.
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Unstable at Mid-Height & Odor from Desk Legs
I recently purchased the Robin Pro desk. While the desktop itself is of good quality with no noticeable odor, the desk becomes unstable when rising to around 120cm. Additionally, there’s a strange smell coming from the desk legs, which is quite noticeable. I hope this can be addressed in future versions.
7. März 2025
Antwort von 9am HOME
Hi, dear Zihan
Thanks for your support to 9am HOME.
We are sorry to cause your unpleasant shopping experience, this desk can bear up to 125KG and remain stable during lifting. Our desk legs are made of cold-rolled steel and high-quality paint, and there is no odour under normal circumstances.
But we attach great importance to your opinions and will feedback this situation to the product department for inspection and improvement. Thank you for your support.
If you have any other questions, please feel free to contact us.
Best Regards,
The 9am HOME Support Team
nice product
nice product, beautiful, delivery is very fast.
product quality is very good so far.
will have to see how's going after 10 years especially the motor engine, :) I could see the other parts could last 20 years.
4. März 2025
Antwort von 9am HOME
Hi, dear Daniel
Thanks for your support to 9am HOME and glad to hear that you are satisfied with our products and look forward to your next order.
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Perfect standing desk for work from home.
I decided on 9am desk as it was easy to put together. I use one for my work from home and the other one for my personal computer.
23. Februar 2025
Antwort von 9am HOME
Hello, dear Robert
Thanks for your support to 9am HOME. We are glad to hear that you are satisfied with our desk and look forward to your next order.
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Customer service responds quickly.
This desk is an absolute legend! Dual motors run smoothly and the instructions were clear. The walnut veneer looks fancy. After two weeks, my back has stopped aching from sitting all day. The memory buttons for three heights are great, and customer service responds quickly.
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von 9am HOME
Hello, dear Kay
Thanks for your support to 9am HOME. We are glad to hear that you are satisfied with our desk and look forward to your next order.
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Desk is amazing
Desk is amazing - unfortunately delivered in two parts and took a while but well worth the wait. Awesome
10. Februar 2025
Antwort von 9am HOME
Hello, dear Emma
Thanks for your support to 9am HOME, we are glad to hear that you are satisfied with our desk and look forward to your next order.
The desk will be sent out separately due the the design and weight, we sent out the parcels at the same time, normally they will arrive together.
We are sorry for the inconvenience caused by delivery again.
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Great product and so easy to assemble
Great product and so easy to assemble. Oozes quality! Absolutely love my new desk.
10. Februar 2025
Antwort von 9am HOME
Hello, dear Christine
Thanks for your support to 9am HOME, we are glad to hear that you are satisfied with our desk and look forward to your next order.
Any questions, please feel free to let us know.
Best Regards,
The 9am HOME Support Team
Great quality & easy assembly!
Couldn't be more happy with this purchase. Robin Pro is very easy to set up like what they show on website. Looks great and work well.
4. Februar 2025
Antwort von 9am HOME
Hello, dear Christine
Thanks for your support to 9am HOME, we are glad to hear that you are satisfied with our desk and look forward to your next order.
Any questions, please feel free to let us know.
Best reagrds,
The 9am HOME Support Team
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