3 Bewertungen 

Shocking experience with 3! DO NOT USE THIS COMPANY.

I was having trouble with my signal and was never getting 4G so my phone was very slow. I phoned to explain my situation and the women on the phone was rude and accused me of not having certain things turned on in settings. I told her I did and she offered to send me out a new SIM card. She asked if I wanted it deactivated or activated, I explained that I wanted to be able to use my phone for work in the mean time so I would activate it myself when it arrived.

As soon as she hung up my phone had been disconnected. I had no phone for work for nearly two weeks. They sent 5 SIM cards out to my house during this time none of them worked. I then had to go in to the 3 store, they seemed very helpful but in the end just made broken promises.

Took another sim only contract with EE as couldn’t go any longer without my phone. Was a nightmare trying to get my PAC code but eventually got this three weeks later. 3 said they would wave early termination fees and refund a full months bill because of the hassle I had and the errors made on their part. I was very hesitant about this as I am going for a mortgage soon and didn’t want any issues, but they reassured me they would sort it after all the trouble.

Just had a letter in the post this morning saying I owe money and I can’t be bothered to fight this issue anymore so I now need to pay this so i can be done with the company.

Staff don’t have a clue what they are doing, they don’t communicate with one another and at the end of every phone call they pressure you in to saying that they had found a solution for you. When you disagree they say there is nothing else they can do for you! (Or they will say they will do something to get you off the call and don’t do it.)

I have been with 3 for years.. The reception has always been poor but adequate in town at times. Forget using it when you leave any conurbation. I tried to leave 3 at the beginning of this year. The company has made it almost impossible to cancel your contract. I finally managed to get hold of the overseas call centre, the operator spent the entire time trying to sell me upgrades. I finally got an assurance that my contract would cease, but only after threatening legal action. I have now, surprise surprise, recieved another bill. Despite having stopped my contract. I informed the overseas call centre that in exactly one month from my monthly start date that I would cancel my direct debit. I really hope they pursue me now. Let battle commence.

Terrible company, wouldn't use for anything ever again.

Signal is beyond poor and customer services didn't care at all

From Stamford Bridge to Wembley
The signal is awful

Terrible organisation, reneged on contract. Completely untrustworthy.

Jesus christ, basically, what a waste of my time. I broke my phone so was due and upgrade, it was cheaper (by £20pm) to start a new contract rather than upgrade so asked if they could price match as ii would have just been joining them again. After spending hours on livechat after being told that they could price match and having to fight them against trying to upsell a phone at £30 more a month I decided to just cancel and go else where. Glad I didn't just upgrade with their 'exclusive offers'. Rip of their existing customers and have the most painful customer service I have ever experienced.

Avoid at all cost. Terrible service.

I’ve had a complete nightmare for over 2 weeks with previous network provider. Looked around for sim only deals, 3 looked the best on offer.
I went to the local store told Shaun the situation & what I needed, he gave me an even better deal.
Covered off everything, prepared & explained everything in full.
I am so grateful & relieved after the headache of previous provider.

Absolutely shocking service. No loyalty whatsoever

Awful network, across the Uk and the worst in london???? Don’t recommend at all

Horrible company, poor Network services, there are more decent networks out there that won't fail you

Crap signal, crap company, always raising prices mid contract
Stay well clear!!

Would not go anywhere near them, terrible service

Absolutely crap company. Avoid at all costs.

No loyalty at all. Shamefull company. KTBFFH

Would give no stars if I could! There loyalty to their partners and customers is beyond shocking. Terrible service, terrible morals and disgusting attitude.

Most unreliable no customer support avoid at all costs

No customer loyalty,poor service