3 Bewertungen 

Used issued pac code to move my number to a new company 16th February 2022, 7 months later still taking money from my bank account. Phone number is active with another company so how can they say i was still using their services and haven't cancelled, mind boggling incompetence. Even the PAC code req reply SMS stated no cost on final bill yet 7 months down the line i am being charged the same monthly line rental.

5 long phone calls and still no movement on this complaint, nor any blooming replies, I have to do all the leg work using my time to resolve this and chase things up. I have to wait for another bill to be generated with extra charges before they will process a refund and then told me to call up to check. WTH what extra charges, my pac code SMS stated no charges will appear on my final bill if the code was used there and then which it was now I am being told there are extra charges.

Total Incompetence, also found out that this isn't isolated either my wife and Daughter both have experienced this. How can a comapny charge for a service when they don't actual own the number anymore to provide a service.

Language barrier doesn't help either when speaking with an overseas call centres.

3 you robbing incompetent fools!!!!

Bet not even a gesture of goodwill or apology for their incompetence will be forth coming either.

You can only tell how good a company is when they resolve a problem.....3 show they hide behind their coporate structure and plethora of departments and get away with taking paying customers, both current and former as cash cow fools.

Try to leave and they use every trick in the book to make it difficult, including broken website and call centre staff telling outright lies about the cancellation process!

I have been with 3 UK for 13 years, seldom use all of my allowance, yet they are charging me £2 a day for roaming in the EU. An unjustifiable amount of money. Their customer service are like robots and are coming up with the laughable line ‘It is a commercial decision’ so that they can milk more money out of their customers. They are blaming Brexit! I blame their greed.
3 treats their loyal customers as cash cows. 3 does not care for their customers that is a fact!

To be honest I’m starting to question why I’ve put up with this company for such a long time, disgusting customer services, they can’t even sort out a simple change of address and a brand new SIM card. This company is freaking nuts.! I’ve had problem with signal, with orders, SIM cards, change of contact details.

Three customer service is rubbish, and 3 is robbing people off their money, the worst experience ever.

Terrible mobile service.Internet outages are becoming more frequent but their own Network checker never admits any problems exist.Contacting their customer service via webchat is soul destroying, taking up to 75 minutes on one occasion. Promised credits for loss of service don't appear & when you ask about cancelling contract they ignore requests.

The worst network provider.Please avoid them
I am asking for 15 days to send me by email a letter of proof of purchase and usage It’s unbelievable how they are lie me every 3 days when I am writing that I didn’t receive it .

For the second time in a month I have used the 3 shop in the Swansgate in Wellingborough and received superb service from Farhan. I was there with an elderly friend who was transferring from EE to 3 and Farhan made the whole thing easy and stress-free, something which is very important when dealing with older folk. He is to be commended.

My data ground to an almost halt. Most places I went I couldn't even use the My 3 app. I got fed up and checked 3's coverage checker which said everything was fine. I put the SIM in another phone and the results were the same. I tried to contact 3 and spent hours in a chat window. After a couple of days I decided I'd had enough and asked for a PAC code to leave. 3 said there was an issue on their system and I would have to wait 24 hours. In the meantime I opened a contract with EE and used dual SIM. The EE coverage was fine despite 3 being bad.
Next day I tried for a PAC code and was told I had to wait for a replacement SIM. When the SIM arrived three days later I installed it and asked for a PAC code. 3 asked me to visit a store. I went to their store and asked for a PAC code. The assistant said the same thing, that their system had issues and I would have to wait 24 hours. I tried again the following day and escalated chat to two higher levels. The "manager" said he would credit me £5 for my loss of use of data and wasted time. I told him, repeatedly, just give me the PAC code. When he refused I told him I was cancelling the direct debit. He then said I shouldn't cancel the direct debit as he couldn't then credit the £5. Another three hours of chat wasted.
30 minutes later 3 called with my PAC. I used it to migrate my number which was done by EE within the hour.
In contrast EE was intelligible, fast and helpful. Why I stayed with 3 for over a decade I will never know...

Worst network. Worst customer service. Appalling all round. I wish I could give less then one star.

Three has the worst signal coverage of any mobile network. No matter where I go, it always takes a few minutes to load a YouTube video or select a song on Spotify that isn’t downloaded. Instagram doesn’t load. Web searches remain on loading screen. It’s infuriating. And it’s not just where I am. Any town I go to it’s the same or only slightly better. I’ve been with 3 for a few years now and whilst in contract with them they always put my contract price up also I phoned to upgrade my data to unlimited it was £3 extra but was to start in a weeks time but I needed at as soon as. The guy offered a data add on but it’s like £8 for 6gig which is nothing. I have been with 3 for a long time and I haven’t received no help what so ever nor have I got offered any sort of rewards even though I have always paid my bill on time and have never missed a payment.

Terrible Network
Always loose signal.They put my tariff up while in contract
Can’t understand the people in the call centres
Avoid

Horrific company. Rising bills after being with the company for less than a month. Cannot contact customer services. AVOID!

When the cost of living is going up they have increased my price plan...Disgusting

Shame I have to even give 1 star. I have been with 3 for over 8years. Took out a broadband contract but cancelled with in the 14days returned router. Well when I went to sort finance out was refused as 3 have put non payment against my name. 4 calls and supposedly cancelled now but still showing on my credit report. Customer service was awful.
This was breach of the contract we had and cost me the deposit I had paid for the product I was buying, unaware of the damage they have done to my name.

I don't recommend 3 to anyone. If you have a really good credit score they will destroy it. They will not fix their mistakes and you will definitely regret ever going with them.

Ltr to 3 ceo..spoke to Subarish .rude unprofessional and am complaining merely of why i have 1 bar of signal compared to my dual 02 sim...he kept talking over me and didnt evn confirm like another Brit agent that its not that necessary to go through 4 security questions and i didnt change or amend anything on the account!!! Just taw unprofessionalism
I warned him hes rude and keeps cutting me off worst am only 48 hrs with you and i feel veery belittled and i am berieved

thank you to 3 for resolving my problem - Mohseena showed great patience and customer care

Signed up as a new customer, I supplied them with the relevant information PAC etc. They failed to change my number over on the day I asked, never contacted me before the changeover or on the day of the changeover. They supplied me with a new SIM card that worked but with a different number then sent me a message on the day the card was supposed to start saying they were working on the line in my area and I may experience some service issues. Didn't effect me as I had no service anyway.

Only got 4 months left of my contract with 3, feels like a prison sentence I'm about to get parolled on, can't wait to get away from them, absolute worste network I've ever been on, slow data speed or "no network connection" even when I've got strong 4g signal, complete joke and very frustrating when trying to do simple browsing.
I will never use them again

I ve been with three for about 10 years now but lately their service is absolutely rubbish 🤬
Can't wait to leave three I WONT recommend them to anyone!