1st Choice Automotive Bewertungen 19

ZERO, NO STARS. BIGGEST SCAMERS EVER!!

This dealership is FRAUDULANT!!!

Original selling price of the vehicle when I made a deposit to reserve it = $9,990.00. Selling price after I paid the $1000 non-refundable deposit $13,789.00. A $3,500.00+ increase from the original selling price.

Admin/Finance Fees before paying the non refundable deposit of $1,000.00 was $999.00. Admin/Finance Fees after paying the non refundable deposit of $1,000.00 is $12,999.00. A $299.01 increase.

Original Borrowing Fees: $1,483.60, after paying the deposit = $2,677.75. A 1,193.97 increase

Original Other fees: $12.50. After deposit: $305.75

Total increase in price/fees: $5,298.34

On top of that, extremely rude and untrustworthy staff.

Ordered 2 x headlights on a Friday, recieved the parts on the Tuesday in perfect condition and boxed up professional 👌 Great job 1st choice

they are scammer, big carful everyone,

If I could give zero stars, I would! This is long, but please read. Purchased a Fiat, in January, which turned out to be the biggest mistake of my life!
I was charged £75 to have the car delivered, where I later found out, reading the ad on Auto Trader, that it was free delivery under 100 miles. The car was advertised as zero tax, yet it turned out it was £80 for six months.
On the day of delivery I had a phone call from Roman, telling me they were having problems with the car, so had to be checked over, before being delivering to me. In the end it was delivered the same day after a new battery was put in.
As it was late in the evening, I didn’t drive it until the next day, where I noticed the mileage flashing, so got advice from a mechanic who did a diagnostic test. He found numerous faults with the car.
I also spoke to a Fiat expert who told me the reason for the flashing mileage, being the Bluetooth module. Explaining it needed sorting as it will drain the battery, if left.
My phone calls and messages to Roman went unanswered for a week, where I finally got the excuse that he was on holiday. After being left unsatisfied with the excuses and promises to get it sorted, which would apparently take a month, as for some strange reason, the warranty had still not been sorted (by which time it would have been too late to reject the vehicle), I got onto the broker who took over and opened a complaint, on my behalf. I told them I planned to reject the car as it was obvious I would have nothing but problems.
The car battery, unsurprisingly, went flat after a week, on the day I planned to have it looked at by another mechanic. So I ended up having to call out a mobile mechanic, who again, did a diagnostic test and advised me to get rid.
I informed the broker and sent over the results. For the next two months the car sat outside my house, gathering dust as they refused to come collect it.
The broker told me they were having trouble contacting the dealer, so had to email, which took a week each time, to get a reply. I was informed they were deliberately delaying.
The car was finally collected mid March and told the car would be looked over and they would be in touch where I would be given a refund.
I then got the finance company involved, after hearing nothing after a couple of weeks, where I was advised to get in touch with the broker and see if the dealer is agreeing with an unwind.
After more excuses and trying to make out I put a lot of mileage on a vehicle I barely got a week out of… two months later, the unwind is finally complete and have been refunded.
Judging by other complains, those who dare to complain, I’m not the first person they have done this to. Reading the dealers unprofessional comments in reply to people who they have conned, is disgusting. So I won’t be surprised if they try the same to me. I’ll just edit this comment and give it right back.
These people should not be trading. I’m warning you all now, avoid at all costs!

Awful! Sold me a remapped car but didn’t tell me it was. They said they don’t usually check these things. Then my car had issues so wasn’t covered under warranty. They did fix it for a discounted price after 2 months of going back forth (should be fixed for free if it was covered under warranty).

They sold me RAC warrant for £300 but forgot to register my car with them. They said they had switched to a different warranty company so forgot to do mine (doesn’t help me). I simply asked for a refund of this £300 so I can do my own thing. They initially said they would refund it but then said they want to add me to their new warranty (which I don’t want). So now I have to take legal action to get it back!

Avoid like the plague.

Want to thank 1st Choice Motors for helping me select my new car, Especially Roman who want above and beyond with his service. He answered all my questions and provided me with an excellent support and service to select my new car. HIGHLY RECOMMEND. 🔥

Review for 1st Choice Motors in Ealing:

My friends experience with 1st Choice Motors in Ealing has been nothing short of a nightmare, and I urge potential customers to steer clear of this deceitful establishment. The purchase of an Audi A3 turned into a saga of deception and mistreatment that left me utterly distraught.

Upon discovering the myriad of undisclosed faults in the car, I sought a second opinion from another car company, who unequivocally advised me to return the vehicle due to its extensive damage. This validation further confirmed my suspicions of being duped by 1st Choice Motors.

The ordeal didn't end there. The staff's behavior was utterly despicable, with one individual resorting to shouting and laughing when I inquired about my promised full refund within 30 days if dissatisfied. After driving four hours to meet halfway for the return of the car, I was assured that my refund would be processed promptly upon their return to the office. However, days later, I find myself ignored, disregarded, and emotionally distressed, resulting in panic attacks due to the callous treatment and lack of accountability from 1st Choice Motors.

The promise of a full refund has turned into a cruel joke, with the company failing to uphold their end of the bargain and leaving me in a state of distress and disillusionment. The unprofessionalism, deceit, and callous indifference displayed by 1st Choice Motors have left me reeling and questioning the ethics of this establishment.

In conclusion, my advice to anyone considering dealing with 1st Choice Motors in Ealing is simple: run the other way. Save yourself the anguish, frustration, and emotional turmoil that comes with trusting this unscrupulous company. Your peace of mind and well-being are worth more than any car they have to offer.

THE CAR IS NOW UP FOR SALE WITH THE SAME MILES AS WHEN I FIRST BOUGHT IT , THE MILAGE IS WRONG AND ARE CLEARLY CLOCKING IT.
I HAVE INFORMED THE POLICE , AND ACTION FRAUD AS THEY ARE DOING DODGY THINGS, AND I BELIEVE THEY ARE GETTING LOOKED INTO ALONG WITH TAX AS I BELIEVE THIS COMPANY IS NOT TRADING CORRECTLY, I HAVE REPORTED THEM TO EVERYONE I CAN

Beware - Unethical and Deceptive Practices at 1st Choice Motors in Ealing

I purchased an Audi A3 which turned out to be a nightmare from the moment it was delivered. The car was dropped off at an unacceptable hour of 10 PM, in the dark.
The next day we found the car hadn’t been valeted, had several dints all over the car , the bumper was split and sprayed over, two cracks in the windscreen , numerous warning lights coming on, every single alloy needed repairing as it was damaged massively, the two side skirts split , a local body repair specialist suspected this was in an accident and I had a report done which showed it as a CAT vehicle.

They even tried suggesting I had chipped the windscreen but I found photos from the advertisement where you could see it and had the proof.

Upon discovering the myriad of undisclosed faults in the car, I sought a second opinion from another car company, who unequivocally advised me to return the vehicle due to its extensive damage.

We drove four hours to meet halfway for the return of the car, because they couldn’t come the entire way- I was assured that my refund would be processed promptly upon their return to the office by Roman, I have photographic evidence of this.

Upon arrival the college of his was unaware of this agreement and refused to refund me , I then had to wait hours for a partial refund, and the rest was promised when the car arrived back at the garage.
I then find myself ignored , disregarded, and left out of pocket and haven’t heard from them to this day a month later almost.

The promise of a full refund has turned into a cruel joke, with the company failing to respond and withholding almost £1000 of my money due to ‘mileage added ‘
which was mileage for the vehicle being delivered from london to the north and me having to take it half way back WHICH THEY CHARGED ME A DELIVERY FEE FOR- none of this was stated in terms and conditions and they are breaking the law and my customer long distance sales rights.

They are now re advertising the car with the same mileage it had when they sold it to me without mentioning an ounce of damage just the same as when I bought it un knowingly- despite the absurd charges for the ‘ added mileage and delivery’ which they’ve stolen from my money.

I have also seen several other reviews saying the exact same thing and people taking this company to court and trading standards. No idea how they are still trading and conning people who work hard !

In conclusion, my advice to anyone considering dealing with 1st Choice Motors in Ealing is simple: run the other way.
Save yourself the STRESS and loss of money I’d rather get the bus for the rest of my life than buy a car from these CROOKS with no conscience ever again. It’s left me utterly devastated

These people have sold us a car not fit for purpose and will not help us in rectifying the proble very disappointing

I dealt with Allie, I bought a Toyota.First-day I went to slough it was busy.There was 6 groups and Allie was on his own.So I picked the car I wanted to get and came back during the week.Allie looked after us and we did the deal.So good so far and he did everything he said he would.I am happy and I don’t part with my money easily

This is the company that does repairs for Motability in South Wales, as my car is. I was called about two weeks before the start date to check on details and hire car whilst mine was in the shop. I spoke to a lady and said that I needed a mid sized car with an automatic transmission. She agreed that this would fine. Two weeks later they came to collect my car and deliver the Small compact car with a Manual Transmission. I immediately contacted the company and spoke to a foreign woman. I told her the problem and she said the following - "The repair shop saw that you have a licence to drive Manual cars so they gave you a manual". After I stopped laughing, I actually got angry and asked her the following "As I had never shown anyone in the company my licence, how do they know when I obtained my licence and was it in a manual or automatic car?". I actually told her that the majority of people that drove Automatic cars, had, in fact a manual licence. She then informed me that there were no automatic cars available. I had to tell her to collect the the car and I had to contact Motability to get me an Automatic car. The work that was done was of a high quality but the customer service on the telephone needs work. The ladies in the office were very helpful.

It has been my misfortune to have had to use the services of this company, once in the middle of the lockdown period and, again recently.
On both occasions I have found the company highly efficient and professional. The wuality of the repair work has been outstanding.
I have no qualms about recommending this company to anyone and everyone.

I bought my car for £4,600 should have taken it back when my insurance said the book price was £3,500. Within 1 day the electrics stopped working so they fixed that then within a week the gearbox broke so they gave me a hire car and sent mine away for a new gearbox.I need an automatic,they could only give a manual so I had to wait till they had 1.the second hire was jaguar xf which wouldn't go into 4th gear so I had to drive below 30mph for a week in that till mine was fixed. The all black alloys turned out to be spray painted and after 2 car washes bits have came off.today the car wouldn't start and when green flag came out said it was because it was a Peugeot battery in a hyundai and it wasn't connecting as there was a few mm of difference because the battery was too small. They seen a single woman looking for a car n said we will just bam her up. I've never had any issues before when using clydecars ,should have stuck with them. DONT BUY FROM THIS GARAGE

Bought a car from here, within 5 months I was met with issues that cost me in excess of 5k to fix. Dealer denied any wrongdoing and said the car had full service history (I was given nothing in regards to service history). Also blamed me for the faults, apparently full time working single mothers have time to rip car engines apart nowadays. Would not recommend.

Bought a Peugeot 5008 from these guys. Fuel injectors were leaking fuel and oil the fumes of which were being sucked into the cabin when the blowers were on. Drop links also worn (fairly common on Peugeot, but not the point). Aircon also not working - no gas in the system. The car was sold to us in an unsafe condition, yet when I eventually made contact with the dealer (after he'd hung up on me several times) who told me he'd collect the car to have it repaired. Waited in all day - car not collected, phone ignored for the rest of the day.
Contact made again with the dealer, who told me to claim through the warranty - the warranty which we had an email through about telling us he hadn't paid for it, so it wasn't being honoured.
Wrote two letters to the guy (sent recorded) setting out the issues and advising that we had sought legal advice and we would be taking it further, as per advice from Citizens Advice. Both letters ignored. Now pursuing the cost of the repair (£540) through small claims court. Do not buy a car from this garage.

UNPROFESSIONAL AND FAULTY CARS! Purchased a Porsche Cayenne Hybrid S from this dealer and the dealer assured me there is no issue with the vehicle, however, the booth and sunroof mechanic was not working, the engine light was on and the window buttons were broken in the car. Nothing was declared before the purchase, after the request the returning the car they charged for the full amount of collection of the car from the address even though they sent the faulty car. They are also very rude and hang up the phone on my face a couple of times

I really wished I had read the reviews for this garage before purchasing a car from them.
We went to the garage with about 4 cars that could have been a possibility that we were interested in. The sales guy seemed to push us towards a 'great car with massive spec' (his words) and out of the 4 cars would be his choice of car and from hearing what we wanted it for and that would suit us down to the ground.....
1. That night we realised that a side light bulb needed replacing, even though the pre delivery sheet ticked that all bulbs were ok. We decided to let this go as yes, it could have gone since the car left the garage.
2. The oil light came on and needed oil - on pre delivery ticked check sheet, yes you guessed it was ticked to say it had been checked and was ok!
3. Several days later realised that the automatic boot doesn't open in the hot weather, only opens when it's colder!
4. The Tv's in the headrest do not work at all.
5. The brakes are shocking and one disk completely rusted. (Passed mot just 2 months previously) - more about that later....
6 weeks later after purchasing the car.....the car started to make the noise as if a plane was taking off. Phoned 1st choice cars and told them about the wheel bearing and shocking brakes and discs.. ..Their reply...."Dont worry it will be covered by the warranty" Great I thought!
"Just take to your nearest local garage, get a diagnostic report and phone warranty"....
My local garage did this to be told that the warranty would not cover either the brake pads/disc or the wheel bearing and the garage told me it would costs me £560 repair bill. Suffice to say not happy!! Phoned 1st choice cars to let them know and to see if they would pay as a gesture of goodwill......Their answer....No!!
I told them how disappointed I was that just 6 weeks previous spent loads on a car to be paying out another £560 on repairs. Customer service is shocking - beware of purchasing from them, do your homework like I should have and read the reviews.

A total CON ARTIST i bought a car from this garage on a Saturday as i was driving home to Newbury the automatic gearbox started to jerk very aggressively so i called the garage and reported this the owner arranged for me to take the car to a local garage to get a diagnoses done. I took it and they did the test and yes it came out with gearbox errors The garage kindly gave me a copy of this so i had proof. I called and told them i have the paper work printed of the diagnoses machine and he said no problem he will take the car back and fix it What a JOKE. Not a thing done to the car well he said that the car has been serviced but the service light still comes on say service due. I took the car back to the garage that done a diagnoses and paid for another test and yes it came up with the same errors funny that!! The garage did not get paid by 1st Choice because they gave me a copy of the read out what was you trying to hide??? TAKES YOUR MONEY AND RUNS YOU HAVE BEEN WARNED!!

Don't use this car dealership. I am sure they are very busy and turn over a lot of cars. However, I visited from London for a Land Rover Discovery and was immediately re-directed to a new car in stock which had "a great spec for the price". The sales guy was clearly pushing hard to get this vehicle out despite being interested in 3 other cars on researching. This new one in turned out to be a complete dog. The electrics were all over the place. The one stipulation i had was reliability regardless of spec because the car was going to be used in spain for a few years. On the first trip the dashboard shut down and the car would not start again. The staff were not interested at all and suggested i should have purchased the insurance warranty. The car had a new alternator but no use, eventually it had to be towed back from spain after breaking down randomly with electrical failure on anyone that used it. I sold through a friend who explained the problem to a local mechanic, he again replaced the alternator and eventually the car was sold for next to no money to an electrical expert who was going to rip it all to pieces. Beware any dealer that pushes you in the direction of a specific car, but especially these guys who had no interest in after sales care at all and clearly were motivated to shift this car to a non local buyer.