It seems like some of the items on their website are not in stock, but are ordered from a third party, which adds lots of delivery time to customers.
Unternehmen hat geantwortet
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Das sagen Bewerter
I ordered on April 23rd and I received it by May 8th, I got exactly what I ordered, and they are legit, wasn't sure after seeing some bad feedback on Reddit. I will say that they do not monitor their... Mehr ansehen
Unternehmen hat geantwortet
Your check-out states it accepts numerous credit cards as well as Apple Pay. After numerous attempts, including seeking help from customer service, which was ineffective, I tried PayPal. It worked. W... Mehr ansehen
I found what I was looking for and the ordering process was easy. My only concern is that is being shipped overseas.
3.7
Akzeptabel
59 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great Selection of Modeling Supplies
I found what I was looking for and the ordering process was easy. My only concern is that is being shipped overseas.
8. Juni 2026
Bewertung ohne vorherige Einladung
Ordering was easy
Ordering was easy. Price was good if you disregard the tariff. Shipping is very slow.
18. Juni 2026
Bewertung ohne vorherige Einladung
Everything worked well
Everything worked well - delivery, packaging and order all complete and on time.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
Thank you for your feedback!
We are pleased to hear that everything went well with your order and that the delivery, packaging, and overall service met your expectations.
Thank you for your trust, and we look forward to serving you again in the future.
Kind regards,
1001Hobbies Customer Service
It seems like some of the items on…
It seems like some of the items on their website are not in stock, but are ordered from a third party, which adds lots of delivery time to customers.
7. Juni 2026
Antwort von 1001hobbies
Hello,
Thank you for taking the time to share your feedback.
We are sorry if the delivery times did not meet your expectations. If you would like to provide us with more details about your experience, please feel free to contact us at contact@1001hobbies.com.
Our Customer Service team will be happy to review your case and assist you further.
Kind regards,
1001Hobbies Customer Service
Avoid 1001Hobbies. Poor service, fraudulent terms and conditions
Summary: 1001Hobbies is a borderline fraudulent outfit, and the customer ratings on that website are an outright scam. Two stars, since I did receive one item as ordered, and partial refunds, though with a great deal more time and effort than was warranted.
I placed four orders with 1001Hobbies. The first one was fine, ordered Sept. 1, 2025, dispatched 2 weeks later.
Second one was place Sept. 2; the website indicated that it would be in stock and dispatched in early October. By end of November, it had not been delivered, and I cancelled the order. 1001 refused a full reimbursement; the postage would not be refunded (though obvs. nothing was sent), and they wanted to charge an 25% inconvenience fee. This is illegal under EU regulations, as it puts an undue burden on wronged consumers (i.e. fraudulent terms and conditions). Although I pointed this out, I only received a partial refund, though within an acceptable 2 weeks.
The third order was placed Sept. 8th. The website indicated delivery would be mid-October. I cancelled the order Nov. 30. After dozens of messages, I have still not received a refund. My account page now says "expected delivery Nov. 5th, 2025"
The fourth order was placed on Oct. 25 (I had still not gotten wise to them). Nov. 4th I received a notice that the item was now in stock, and to be dispatched right away. I cancelled the order when it still had not arrived Nov. 30th. It took almost a dozen messages, complaints about the 25% "service" fee, and three months until the amount was reimbursed in mid-February, this time at least in full.
Also, do not be fooled by the 4-star customer rating on the 1001Hobbies website, as this is a scam. The ratings are run by a company called b-b-g. To submit a rating, you need to submit the reference number of your order, but none of my reference numbers are accepted. This is after some sleuthing on how to submit an order in the first place. A very convenient to keep negative reviews to a minimum.
Edit:
Trustpilot sent me the reply from 1001 and gave me the opportunity to edit my reply. Thanks for the opportunity to go from 2 stars to one.
On the same date I posted the review, I also reminded 1001 of the outstanding refund for my order from early September. I had cancelled the order Nov. 30, 2025, reconfirmed the cancellation in February, and had received a *confirmation* of the cancellation, and an assurance of a timely refund.
Instead of receiving the refund, I received an "order confirmation" on June 16th - a full 10 months after placing the order, and a full 7 month after they confirmed the cancellation.
The order has since arrived, but I am sending it back, because Christmas presents don't go over well at the end of June.
1001's reaction reconfirms my initial assessment that this company is a fraud.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn about your experience. If you would like us to review your case in more detail, please contact us at contact@1001hobbies.com with your order references.
Our Customer Service team will be happy to look into the matter and assist you further.
Kind regards,
1001Hobbies Customer Service
Antwort von 1001hobbies
Hello Alvarado,
Thank you very much for your feedback!
We are delighted that you like it and that your experience has been positive.
Your message is greatly appreciated by our entire team.
We wish you a wonderful day and remain at your disposal.
Kind regards,
The 1001hobbies Team
Fast and easy
Fast and easy. Now I wait for this Duke 250th Anniversary from 1001hoobbies..
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
Thank you for your message.
We are delighted that your order went smoothly and hope you will be completely satisfied with your Duke 250th Anniversary.
Your trust is important to us, and we are here to help if you have any questions regarding your order.
Kind regards,
Customer Service
I received the product as ordered but…
I received the product as ordered but took three weeks. Also there is no tracking or updates like there is with most companies.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
Thank you for your feedback; we are pleased to hear that you have received your order.
However, we apologise for the delay in delivery and for the lack of tracking and updates regarding the status of your order. We fully understand that this can be frustrating and does not meet the standard of service we aim to provide.
We have taken your feedback on board and will pass it on to our teams to improve communication and shipment tracking.
Thank you for your patience and understanding.
Kind regards,
Customer Service
Antwort von 1001hobbies
Hello Hoar,
Thank you for your feedback.
We are glad to hear that you appreciated the fast shipping.
Your satisfaction is very important to us and your message is a great reward for our teams.
We hope to have the pleasure of serving you again very soon.
Kind regards,
The 1001hobbies Team
First time customer of 1001 Hobbies
Incredible selection of GSI Creos Mr. Hobby products. Was able to find exactly what I needed when all the local and online shops in the US are out of stock. No issues at all with shipping from country to country.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello Erik,
Thank you very much for your kind feedback.
We are delighted to hear that you found an excellent selection of GSI Creos Mr. Hobby products and were able to obtain the items you were looking for, despite stock shortages elsewhere. We are also pleased that your international delivery went smoothly.
Your satisfaction is very important to us and your message is a great reward for our teams.
We look forward to serving you again very soon.
Kind regards,
The 1001hobbies Team
Horrible experience shopping from you
Horrible experience shopping from you. I ordered a back pack that was supposed to be delivered within the same week but 2 weeks later I never received my order and I get a email message from you saying it's out of stock AND you don't deliver to my country (US) as of 2025. Awful service! Didn't even offer a refund, tried to give me store credit for a business that doesn't deliver to my country(US). I am currently disputing the charge with my bank so I can get my money back since you couldn't even do that, absolutely criminal.
4. Mai 2026
Antwort von 1001hobbies
Hello Ramos,
We thank you for your feedback and are sincerely sorry to hear about your dissatisfaction and the issues you encountered with your order.
We fully understand your frustration and take your comments very seriously.
Our customer service team will review your case and contact you as soon as possible in order to provide a response and find a suitable solution to your situation.
We thank you for your patience and wish you a pleasant evening.
Kind regards,
The 1001hobbies Team
Antwort von 1001hobbies
Hello,
We sincerely thank you for your feedback.
We are delighted to hear that your experience fully met your expectations.
Your message is a great reward for our teams.
We look forward to serving you again very soon.
Kind regards,
The 1001hobbies Team
Got everything I ordered
I ordered on April 23rd and I received it by May 8th, I got exactly what I ordered, and they are legit, wasn't sure after seeing some bad feedback on Reddit. I will say that they do not monitor their emails, I never got a response. But everything came brand new and my box was not smashed up just a little dented. It made it to my house safely. I didn't have problems getting my package delivered, I saw there was a couple reviews from somebody said they had to go to a shipping hub to get order. I would definitely buy from them again, it was hassle-free My only negative would be that they just don't check their emails or respond back
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello Doyle,
We sincerely thank you for your detailed feedback.
We are delighted to hear that you received your order, that the products fully matched what you ordered, and that the delivery went smoothly. We are also glad that the condition of the parcel met your expectations despite a slight external impact.
We also take note of your comment regarding our email response times. Please rest assured that we are continuously working to improve our responsiveness in order to provide better service to our customers.
Your trust and your intention to recommend our website are greatly appreciated and represent a real reward for our teams.
We look forward to serving you again very soon.
Kind regards,
The 1001hobbies Team
Fast quick efficient
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello Sarviss,
Thank you for your feedback.
We are glad to hear that you appreciated the speed and efficiency of our service.
Your satisfaction is very important to us and your message is a great reward for our teams.
We look forward to serving you again very soon.
Kind regards,
The 1001hobbies Team
Antwort von 1001hobbies
Hello,
We thank you for your feedback.
We are delighted to hear that the item fully met your expectations and that you appreciated the quality of our service.
Your satisfaction is very important to us and your message is a great reward for our teams.
We look forward to serving you again very soon.
Kind regards,
The 1001hobbies Team
More thought into the packaging
The communicating was great; price was decent. Something went wrong with the shipping/packaging. When I received it, the box was open from mishandling. That is not the company fault per se, but the item that was inside was at least 2-3 times smaller than the box, meaning it jumbled around inside it the whole time. Had the box fit the item, it might not have come open.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
We are sorry to hear about your experience and understand your disappointment regarding the tracking of your order and the delays encountered.
We regret the lack of transparency and communication you experienced and take your feedback very seriously.
Your comments have been passed on to the relevant teams so that we can improve our service and responsiveness.
Thank you for taking the time to share your feedback.
Kind regards,
I waited over six weeks with zero…
I waited over six weeks with zero communication about my order. After getting tired of the silence, I reached out to cancel. Conveniently, right after that, they suddenly shipped the item and claimed it was too late to cancel.
This feels like a tactic to avoid cancellations rather than provide actual service. Extremely disappointing experience and poor customer support.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
We are sorry to hear about your experience and understand your disappointment regarding the tracking of your order and the delays encountered.
We regret the lack of transparency and communication you experienced and take your feedback very seriously.
Your comments have been passed on to the relevant teams so that we can improve our service and responsiveness.
Thank you for taking the time to share your feedback.
Kind regards,
1001hobbies
I ordered woolie from Amanda the…
I ordered woolie from Amanda the adventure back in Dec. I still have not received it and haven't gotten any response about it.
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
We sincerely apologize for the situation you are experiencing and fully understand your concern.
Regarding your order placed in December, it is possible that the item was a pre-order or subject to a supplier delay, which can unfortunately affect the estimated delivery times. However, the lack of response from our customer service team is not normal, and we apologize for this.
In order to review your order and provide you with a clear and prompt response, please send us your order number. This will allow us to give you precise information about the status of your delivery and, if necessary, offer you an appropriate solution (shipping, replacement, or refund).
We remain at your disposal.
Best regards,
1001hobbies
Great care taken to package the items…
Great care taken to package the items correctly, a fast pre order delivered quickly. Will definitely be buying from 1001 again. Thank you very much!
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von 1001hobbies
Hello,
Thank you so much for your positive feedback!
We’re delighted to hear that you appreciated the care we took with the packaging and the speedy delivery of your pre-order. Your satisfaction is our greatest reward.
We look forward to welcoming you back to 1001hobbies.
Thank you again for your trust!
Best regards,
The 1001hobbies Team
Antwort von 1001hobbies
Hello,
Thank you so much for your positive feedback!
We’re delighted to hear that you appreciated the care we took with the packaging and the speedy delivery of your pre-order. Your satisfaction is our greatest reward.
We look forward to welcoming you back to 1001hobbies.
Thank you again for your trust!
Best regards,
The 1001hobbies Team
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