luis concha

We’re sorry to hear about your experience and understand how upsetting unexpected charges can feel.

To clarify, all trial details, pricing, and the billing start date are clearly shown during sign-up and within the account before activation. Charges only occur once a trial ends if the subscription isn’t canceled beforehand.

That said, we never want anyone to feel misled. Our support team is available to review your account, explain exactly what occurred, and help resolve this if there was any confusion. We encourage you to reach out so we can look into this properly.- Eleanor