Tina

The item is lovely but delivery took longer than expected. I received a response upon chasing the delivery and someone at Dibor informed me that the parcel was sitting at the local EVRI depot but hadn’t moved along so would check it to see why. However I heard nothing further from Dibor despite me emailing again after a few days requesting an update. The item was delivered a week on just left on the doorstep during the evening without notification and brought in when my son arrived home.

Ordering on the website was easy and I was able to select a delivery date that suited me. I was notified of the delivery time slot and was kept informed. The delivery driver contacted me when he was on his way to inform me of an ETA. I am very happy with the bed which was a good price compared with other websites.

I cannot praise this company’s customer service enough. I wish all company’s after sales were so helpful and professional. I bought a filter unit in October last year that we have been extremely happy with. Unfortunately it developed a fault which I made Waterdrop aware of and after sending a short video to them I received a replacement within two days and once again enjoying lovely filtered water again. Thank you Krystal your customer service is nothing but excellent and will recommend Waterdrop to my friends and family 😊

We have recently spent several hundred pounds at the Kings Lynn branch. Customer service on purchase was quite good with helpful staff. However we were disappointed with the after sales service. Seems it’s smiles and helpfulness when you’re buying something but not so interested when you want to return something 2/3 weeks later. Customers take note. Whilst looking through my bag for the receipt the sales assistant said any unused unopened grout or adhesive cannot be returned after 7 days from purchase because they don’t know how it’s been stored. Strange how they know how it’s been stored for the first 7 days! We were advised how many bags we would need but we found we had a bag of grout and adhesive leftover. Wasn’t informed of the policy when we bought the items but was told by the sales assistant today ‘it’s up on the wall and on your receipt!’. Fortunately I can read, but obviously this passed me by, but they shouldn’t assume everyone can! In addition to this experience the tile cutter we bought for £179 for the job of laying the floor tiles was not suitable for the task intended. Can’t say we will be using them again.

Delivery time was good and item packaged very well. The room spray is lovely and using it to spray some dried hydrangea’s in my hallway giving off a beautiful smell of water melon. The bottle is also very pretty!

Lovely friendly and helpful staff. Spotlessly clean environment abiding by COVID rules and felt safe. Wide range of glasses to choose from and able to get 2 for 1 in the style I was looking for. Couldn’t fault the experience. Well done all staff at Hardwick Store Kings Lynn👍 😊

These shorts were a birthday present for my husband. They fit perfectly, are very well made and he loves them.

They arrived within 48 hours of order, I was kept informed of delivery and packaged beautifully.

Well done Ted!

User friendly website making it easy to make the application. Managed to save a considerable amount so very happy. Excellent service.