Absolutely disgusted with the service…
Absolutely disgusted with the service received today. Fleet vehicle had broken down in a dangerous place causing severe traffic issues. Was informed they would be there in 40 mins, an hour passed, chased up and told 10 mins away. Another hour passed and by this time the police are involved, told 10 mins. 40 mins later the police get their tow arranged to remove the vehicle, we cancelled Ford who were no longer needed. They then turned up before the tow vehicle and took our van to a local service station and left us to pay the fee for the tow that wasn't used. They would not take us to our end destination as we had cancelled. We requested another collection and 3 hours later still no eta from the indian call centre and now abandoned in a service station. Disgusting way to treat any customer. Use AA or RAC!