Lee Wilson

Proceed carefully, if you don't have a passport or driving licence (like many people) contact them first before doing anything . . . otherwise you will go though through the whole process, online consultation, product selection, entering all your details, and paying, all the way up to the money leaving your bank . . .

. . . .*only then* . . . you will find out that can't proceed any further (even though you've already paid) unless you supply an image of either your passport or driving licence.

And if you don't drive (that's ~1 in 4 of us) and don't have a current passport (1 in 5), you appear to be trapped, you won't get your order, there’s no obvious way to proceed, no obvious way to cancel the order - and more worryingly for an online business - no obvious way to call them, you are free to try the supplied number, within the specified business hours, but don’t expect anyone to answer the phone. I repeatedly tried for an hour.

You are given no warning about this additional stage, even the Terms of Service doesn't mention the specific requirement to have either a passport or driving licence.

Anyway . . . conclusion . . . proceed carefully, if you find yourself stuck in this trap, email them, leave a message on their answering machine, they might not answer the phone or respond, but wait a day or two and - as they did with me - they should eventually get back to you, so a legitimate company, who sound like they are willing to resolve issues, but overall a very frustrating experience, set up in a way that’s like to catch out many people.

Good, reliable and reasonable priced.

Terrible service, DHL openly lie.

Intercom rang, I'd been waiting in all day for the delivery.
I am on the 2nd floor and disabled, so needed DHL to deliver to the address supplied.
I asked the driver if he could bring it to the address supplied (my flat / 2nd floor), he asked me 'why' telling me it was 'only a small parcel', I pleaded with him, explaining I am disabled and cannot get down 2 flights of stairs, he ignored me, dumped it on the ground floor inside the door, then faked the report as "Signed for by [me] on Tuesday 03rd February 2026 at 11:32" and left.

I have zero chance of getting it now, anyone can walk in and steal stuff from the ground floor, and regularly do. So I've ended up with no item, I've lost the money I've paid for it . . .

Whereas DHL have made their money on the delivery and provide absolutely no way to contact them to resolve an issue like this.

Ordered an officer chair, decent price, looks nice too, but mine was delivered without the main central strut / gas light, so a pretty useless waste of money as it can't be assembled, and is now headed to the bins. Wayfair use Evri for delivery, so be warned ! If you know Evri you'll know they are consistently rated as the lowest of the low, expect your Wayfair delivery to be left in some random location like mine was, and hope you can work out where it is before it's stolen, do not expect Wayfair to deliver to the address you supplied to them. All in all a poor experience and a waste of time and money.

I'll be sticking to Amazon.

Great service, fast delivery and decent prices, recommend.

Not delivered to the supplied address, left in an open space where anyone can steal the item, and of course - the DPD classic - a forged "DELIVERED, RECEIVED BY [me]" on the report. Basically unprofessional, indifferent and dishonest, so . . . nothing new.

Item (£1,499) dumped on the ground floor, not delivered to supplied address, driver then does the old forged "delivered to customer" for his records. Trying to talk to someone at DPD is - basically - impossible, you can phone and phone and phone, wait for an hour on the phone, no one is going to pick it up. If customers got to choose their delivery service rather than the seller choosing, companies like DPD and Evri would be out of business within 18 months.

Hilariously bad, if you try their new 'Now' service (fast Deliveroo -like delivery) be warned, it's awful, I ordered a bunch of food (~£76), booked my slot, it told me to expect my delivery between 6:22pm and 7:22pm . . . 7:22pm came and went, nothing, no email, no text, 8:22pm came and went, still nothing, no updates . . .So contacted their customer service line . . . and basically the deal is if no courier comes to pick up the order from Morrisons . . . well that's your problem not theirs, they don't inform you about this, they don't update you or otherwise let you know what's going on, it was only through me contacting them when the order was 1-2 hours late that I found they had no one to pick up the order . . . the lady on the phone placed all the blame on the third party courier who pick up the food, from what I can tell Morrisons take your money, pack the food and wash their hands of any further involvement.

No surprises, usual Evri standards, delivery dumped in some random location because the delivery driver could be bothered to walk up one flight of stairs and deliver to the supplied address . . . . by the time I'd seen the photo of where it was dumped, and worked out where that might be, and got there, it was gone, not surprising as anyone can walk in to where it was left and take stuff . . . well done Evri, usual s****y standards.

Reply to Evri's response below: "every parcel and every customer is really important to us" = boilerplate BS for review sites, you don't care in the slightest, your business model is high numbers / low quality, the only reason you've not gone out of business is that the end user (the customer) doesn't get to choose their delivery service, that's chosen by the seller . . . when in the past I have contacted you to resolve one of numerous parcels you sling over some wall or on the floor of a lobby, I am told I am not your customer, the seller is your customer so you are unable to help me in any way . . . pure BS, start to finish.

DPD, what can you say, they're not Evri, so they're already doing something good.

Simple, straightforward, like all online shopping should be, ordered my item, got my item, delivered exactly when they said it would be - and the best of all . . . the main reason I chose Peter Tyson and not another retailer - they don't use Evri for delivery ! So all good : )

Usual appalling Evri service, nothing new, this company would go out of business if the customer got to choose their delivery service.

Amazon are rapidly becoming a shit-show like some of the worst courier companies, items are dumped in random locals by lazy delivery drivers, who can't be bothered ringing a bell or walking up a flight of stairs, they then lie on the delivery note, putting 'handed to resident', Amazon (customer support) then ask you go house to house, ringing on bells, in the hope that you might try and find your purchase . . . and this isn't a one off, it happens all the time.

Delivery dumped on the ground floor somewhere, delivery guy makes up false "safe space" instructions I've apparently given (where he can't even spell basics like "downstairs"), adds in that a card has been posted through my letter box (another lie) . . . in reality he arrived, saw I was on the second floor, and thought "nope" so just dumped the item, left, and made up some stuff about safe spaces.

Item . . . . [drumroll] . . . has now been stolen. Thanks Royal Mail, that's a £230 medical device essentially handed over to anyone who wants to walk into our building and help themselves to the items Royal Mail can't be bothered to deliver correctly.

Spent £1,430 on a very expensive item, made contact with Scan prior to buying to make sure the item was going to be safely delivered to the address I supplied, as I am disabled and am unable to go searching for a delivery dumped in a random place in our building. (block of flats)

‘Scan’ promised a code (or 'pin', I forget which) to give to the driver - so he needs to make contact with me for the code, it was also stated that the item cannot be left in a 'safe' place, it will only be delivered to the address I supplied, so filled with confidence I placed my order !

Delivery day . . . Scan didn't supply a code, driver doesn’t bother ringing the intercom or my door bell, no signature or code is asked for as there is no contact at all . . . the item is dumped on the floor down on the the ground floor, I am on the 2nd floor I am unable to get down to the ground floor without help . . . so I’m now hoping the local kids don’t just walk in a take it (this happens all the time).

DPD also put in their "we've delivered it" email that the "parcel has been delivered and received by [porter bloke]" . . this apparently is a complete lie from DPD as I contacted the porter and he said not only had he not received anything, but wasn't even in the building.

So, thanks DPD and thanks Scan, £1430 might not be much to you, you are both big companies, but to most people it’s a small fortune. I am now trying to contact local taxi cab firms to see if I can get someone to drive up to where I live and go searching for the item, and hopefully do what DPD are unwilling to do and deliver it to the address supplied.

All the best, an ex-customer.

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EDIT - reply to SCAN's response (below)

>>”We have been using our delivery partner, DPD, for a considerable time because of their reliable and secure service.”

Sure, lol, couriers dump your items on the floor of receptions, leave them in doorways or on random shelves somewhere in a block of flats, they then write “handed to the customer” or “signed by the porter” (etc) on the delivery note . . . and you log this as another “reliable and secure” delivery, they literally do this all the time, if I hadn’t complained then this delivery would be logged by you as another “reliable and secure” that was handed to a porter (a porter who wasn’t even in the building).

>>“We have investigated the matter and reviewed your contact with our customer service team.”

Don’t be ridiculous, you didn’t, you just phoned DPD up and asked them to redeliver. There was no ‘investigation’.

>>“We have since been informed by DPD that the driver followed these instructions, and your parcel was delivered to you a short while ago.”

Sure, he slammed on the door, literally rattling the hinges ! Really not very happy he had to return, he was visibly annoyed, I asked why he’d dumped the item elsewhere with the first delivery, told me he handed to the porter (not true), I asked why not deliver it to the supplied address, to the actual customer, he just kept going on about how he left it with the porter and that's all he has to do, told him to simply deliver it to the bloody customer, he told me to ‘watch my language’ and threatened to take away the item and return it to the sender.

>>>”For future orders, we offer a DPD pin delivery service, which can provide an added layer of security for deliveries like this.”

Sure, but that’s what you said with this order, and once you had my order, and my money, you lost all interest in supplying a PIN / code.

As for “future orders”, are you being serious ? Lol.



. . . . .

Also ! Noticed your sneaky tactic of making me supply details to verify my review, otherwise it will be removed, you clearly know I am a customer and the details, but you still make me go through the process of having to verify my review.

Great quality, fast service, great prices . . . . !
Recommended.

Excellent plugins ! Deres is - to use the cliché - a game changer !

A couple of ordering issues, eventually resolved.

Good price, fast delivery (free next day !!), reliable, good communication . . . and best of all they use DPD who actually deliver to your address ! - unlike various courier services who often just toss your delivery in some random location - so pretty good all around, I'll be using them in the future for sure.

Good ! Delivered on time, decent price, good communication !