Imagine this scenario: it's 2024 and you can shop online from anywhere. You're experienced in buying from online stores and know what to expect.

You decide to buy a new watch from what looks to be a large and reputable seller. The price is about the same as other sellers you've bought from in the past and had good experiences with, but you decide to give this new mob a go.

Remember - it's 2024, and online retailers have had a couple of decades to sort out their processes and streamline pretty much every aspect of their business.

Now imagine you wait 9 days for the company you bought from to even get around to picking and packing your purchase. How is this even remotely acceptable? In what must be some sort of twisted joke, the company offers (and charges a premium for) Express Post delivery! Why? If you're going to take so long to even prepare an order for shipment why offer an Express Post option?

I should never have moved away from Watsons Jewelers - they have the same range, the same prices and they ship next day FREE delivery, and you get your watch within a couple of days of purchase.

I don't buy a huge number of watches every year, maybe 4 or 5, but I will never, ever, EVER buy from Watch Depot again.