I received partial refund- $7.52
Initial contact;
November 21 2025
I got notified via email that my shipment was shipped:
Items in this shipment
7 Pack ONLY $26.59 (included All different colors)/38W x 32L
HERE IS THEIR CONTACT:
If you have any questions, contact us at (REDACTED) TRUSTPILOT DOES NOT ALLOW ME TO POST VENDORS’ CONTACT INFORMATION
As many of you, I never received it, But, the insisted that it was delivered.
Have any of you contacted them?
I contacted them via email.
Below are my ongoing emails exchanges. I hope it helps someone who is trying to resolve their issues with this vendor.
I must admit that they are very polite and helpful in solving issues.
They responded within hours and asked to checked with my neighbors or mail room areas, etc. Zyrvia Customer Support Team offered me a 70% refund or a replacement of items. I refused and asked them to resend the order and afterwards I requested a full refund.
Hi ... Saunders,
Thank you for contacting and supporting us.
What we want to clarify is that we are a responsible company. Our customer service team has always insisted on providing online services to customers. At any time, if you have needs, as long as you contact us, our customer service team will be committed to solving each problem as quickly and effectively as possible.
We heard about the negative news and understand your concerns. Here's the truth:
1. We're committed to excellent customer service and are always ready to help.
2. Misinformation happens, sometimes from competitors, so take what you hear with a grain of salt.
3. We value your feedback and work hard to resolve any issues and improve your shopping experience.
Your package is delivered directly to your address by our shipping partner, with no hand-off to a local carrier or post office,
Sorry, due to our cooperation with many courier personnel, we are unable to provide you with their information temporarily.
Due to the upgrade and maintenance of the mall system, the store link you mentioned cannot be browsed at the moment. We sincerely apologize again.
We've understood your situation and applied for a 【100%】 refund to your original payment method. The refund will be processed today. Typically, refunds take 15 - 25 working days, depending on the bank's processing speed. You might be concerned about the waiting time, but rest assured, you'll eventually receive it. Thank you for your patience and understanding.
If you have any other questions, please feel free to reply to us, we will be happy to provide you with help and after-sales service.
Sincerely,
Customer Service Team
More emails
Hi ... Saunders,
Thank you for contacting and supporting us.
We will arrange re-shipment according to your needs as soon as possible and ensure the wholeprocess is smooth and safe. The following is a brief description of there-shipment process:
(1)Re-shipment product information
The product is exactly the same as the one you originally purchased
No additional charge
(2)Delivery address
The package will be sent to the address you filled in when placing the order
(3)Logistics arrangement
Delivery will be handled by a trustworthy logistics company
After shipment, we will provide a new tracking number and link so that you can check the status of the package in real time
(4)Estimated delivery time
The package will be delivered within 7 to 15 business days (the specific time may vary by region)
If you have any other questions, please feel free to reply to us, we will be happy to provide you with help and after-sales service.
Sincerely,
Customer Service Team
They provided me a new shipment order 15 days later. Once again, I never received the shipment. They offered a partial refund because they cost of shipping fees they had incurred. I demanded full refund and they agreed. I received partial a partial refund of $7.52.
Copy of email:
Hi ... Saunders,
Thank you for contacting and supporting us.
We're truly sorry you didn't receive the package again. We've taken this issue seriously and asked the courier to look into it thoroughly. We've filed a claim, but they refused full compensation as the system showed it as delivered. However, we've persistently pushed for a higher compensation percentage and secured you a 70% refund. Is this acceptable? We also suffered losses due to the low product prices, so we'd appreciate your understanding of our situation. Once again, I apologize and await your reply.
If you have any other questions, please feel free to reply to us, we will be happy to provide you with help and after-sales service.
Sincerely,
Customer Service Team
I am in contact with them regarding the rest of my refund.
Here is their contact information:
(REDACTED)
help @
Zyrvia
dot
com
Provided them with your Order Number. Request a full refund.
Best of Luck!