Good customer service
It’s difficult to work with physical products sometimes. I ordered a ceramic teapot. It was smaller than I thought it would be (should have read the site better) and despite being very well packaged it arrived broken. When a company really cares and doesn't just use ai you feel it. They were quick to respond and resolve the problem and more than that it felt like they cared about the customer experience. I’ll be back. I used the UK site but I can’t find the trustpilot version of that.








