XLN Bewertungen 

Sadly not worth renewing contract for business phone with. I spent over half an hour 2 days ago on their chat (which was quite abrupt at best), trying to get a quote for renewal. I still haven’t got a quote. I’ve had quotes from competitors that are over £200/year cheaper.
I’ve just tried to contact them via chat again and their helpline is open 9-4:30 making it impossible to contact them if you’re trying to run a business!
I’m fed up with paying over the odds and getting rubbish customer service.

UPDATE: A week later and in spite of their reply to this review I have still not received a quote to continue my business with them!

This company is probably the worst ever the paper bill are never on time they always blame Royal Mail but never themselves if you are not with the company then please save yourself it’s a very poor customer service and very expensive a lot things outdated but charged extortion price if could give a minus ten rating I would

I started my café 18 months ago, and over that time, we've worked with many service providers—waste collection, POS systems, broadband, landline, and more. Unfortunately, due to circumstances beyond our control, we now have to close the business.
When I reached out to most of our service providers to terminate contracts, I was met with understanding and support—no termination fees, just empathy and professionalism.
However, my experience with XLN has been very different. Despite having only six months left on our broadband and landline contract (typically £35/month), I’ve been told I must pay over £500 to terminate early. As a small business owner closing down due to unavoidable reasons, this feels more like punitive profiteering than business support.
I truly hope XLN can reconsider this policy. It’s disappointing when loyalty and good faith are met with inflexibility, especially in difficult times. I’m sharing this post in the hope that someone at XLN sees it and helps resolve the situation fairly.

I have a fixed price contract for 12 months, but OneBill/XLN have just increased it by 44% stating rising costs - quite clearly obscene & unrepresentative of cost increases to them. Last month they added service costs I hadn't requested & I had to battle to get them removed. BE WARY OF THIS COMPANY!

A terrible experience with XLN.

I received a text message stating that a router was being sent out, despite the fact that I have never spoken to anyone from XLN or agreed to any new services. When I contacted BT (who we signed up with in December), they informed me that an order had been placed on our account — without any confirmation or authorisation from us.

This is very concerning. Placing orders on a customer’s account without clear consent is unacceptable.

I expect this matter to be resolved immediately, and the order to be cancelled.

I hope XLN takes this seriously and reviews its internal processes to prevent this from happening to others.

Absolutely terrible experience with XLN and Daisy Communications.

I was charged £124.80 before my contract had even started. When I signed up, I was clearly told that the engineer appointment would be free, yet I was later billed for it anyway. This feels completely misleading.

When I called to question the charge, I was met with unhelpful responses and constant excuses instead of clear answers. It felt like they were more interested in defending the charge than resolving the issue. The customer service experience was frustrating and disappointing.

In the end, I’ve paid cancellation fees just to get away from them, which says everything about how poor my experience has been.

If you’re a business considering signing up, please be cautious and double-check everything in writing before agreeing to anything. My experience has been costly and stressful, and I would not recommend them.

We are moving office and booked in the date for the engineer to install in the new office approx a month ago.

XLN staff apparently didn’t add the job to the right queue and now we’ve no booking and they’re saying they can’t install to well after our move.

They don’t seem able to fix it. Staggering incompetence

I would like to add that 5 days after replying to this message they have still not got back to the complaint.

The call centre have said it's out of their control as open reach do the installations (BT), then we were told that open reach said no line to this building (we know there is as we had BT internet in it before), and now they've said we're in open reach DBE status and they can't update us for another 4 days.

The circus is calling and wants its clowns back

Absolute scam trying to invoice me for broadband 3 months in advance only just signed up and trying to bill me for 3 months usage I haven’t even logged onto the WiFi the guy on live chat had a attitude problem and was not one bit helpful basically it is to get you used to paying your bills (WHAT) then basically said get on with it or pay the £297 +vat cancellation fee do not take broadband out with this company they have very bad clauses in the contracts

I agreed to a tariff which was £26.95 a year later I realised they were taking £77.77 a month instead. I have a few loans and wasn’t sure what this payment was. When I rang them they said the tariff I agreed to couldn’t be used in my area but didn’t think to tell me or ask me or even notify me through post or email. They said they tried to ring me. lol I also have learning difficulties so my case worker who helps me with forms etc has taken over this matter. I’m waiting to hear if I can have a refund of the difference if not we are taking this all the way. This company is absolutely disgusting

Contract signed for £28+vat on July 25, but they started collecting £47 without information, when noticed, called them, I got a few credit notes sent, but they continue to collect £47 even though they issued credit notes twice, the direct debit never go down to the agreed amount. January 26 they sent email saying prices going up again by £12+vat, at least this time they informed (thanks for that) me. So I took the service away to a different provider. I wish I could share a picture showing their translations for everyone to see . Stay away! Price you see on their advert price you will never pay

Good customer service

I joined on a two-year contract after being clearly told the price would be fixed for the full term. Just three months later, I received an email saying an extra £5.15 line surcharge would be added — something that was never mentioned when I signed up.
Being promised a fixed price and then having additional charges introduced feels misleading and very frustrating. As a business customer, I expected transparency. This experience has left me feeling ripped off.

I had problems with them not telling me that my fees were going up,it transpires it was i a comunication that was imposible to open

A*s WiFi and they claim to have fast WiFi slow ash should’ve never left Sky,

I can’t believe a company this bad can have any 5 star reviews; very suspicious !
And after the ITV programme on reviews I now understand that fake reviews are predominant.
We had calls from XLN many months ago. They were claiming speeds that Openreach said were totally impossible. Even after explaining Openreach opinion they persisted in claiming such speeds, so I decided I could not trust them.

Recently we received cold calls from Daisy claiming they were a separate company, now staffed by Brits. They offered me 3 months free if I signed up. They insist you are a business customer so you don’t have a 14 day cooling off period. There was no immediate confirmation of essential contract details, which is wrong. (They put that right about a week later.)

We got poor WiFi from the start and it totally disappeared in the evenings. They arranged for Openreach to visit. I waited in but nobody came.

Imagine my horror when they told me I was not with Daisy but XLN ! So we have two separate companies marketing under the same name, but they insist that contractually they are different !
Whilst Daisy is based in UK, XLN is based in India (Draw your own conclusions !)
After several legal letters they agreed I had been miss-sold and allowed me to leave. If you consider signing up, be careful about which company you are dealing with. Whichever one, expect bad customer service, and appalling speeds and possible no Wi-Fi at all in the evenings !
Finally checking my bank statement I found they were still taking Direct Debits, despite offering 3 months free. So cancel your DD when you leave,

The call handler Majida, she was very helpful, and provided me with assurances that she would help me today to the best of her ability. She was extremely helpful today and going forward, once I explained the assistance I needed.

I had an account with XLN for several months before deciding to cancel.
During the term, additional charges were applied which I had not been aware of when signing up. The details relating to these charges were contained within the contract terms, but I did not find them clearly highlighted or explained during the sales process.
When I raised the issue, I did not feel the matter was handled satisfactorily.
In my experience, the pricing structure was not as transparent as I would have expected, and this ultimately led me to cancel the service.

ABSOLUTELY horrendous customer service. Call Centre refused to escalate my call and complaint when raised. Business Telephone outage for 5 days with no compensation. Then when Engineer left wires exposed at the business XLN wanted to take no responsibility - write to BT was the response! THEY ARE A JOKE! AVOID - especially for business services

We are a business going live with Daisy/XLN tomorrow.

The onboarding has been nothing short of chaotic.

No proactive contact. No structured implementation. No one managing the process. We have had to chase everything ourselves. Basic business telephony essentials — caller waiting messaging, business identification, call handling setup — were never configured, and no one even contacted us about arranging them. Instead, we were sent generic emails telling us to log into a portal and set it up ourselves.

That is not onboarding. That is outsourcing their job to the customer.

The most serious issue: during the sales process we were explicitly told that our existing IP phones would work with their cloud system. The day before go-live, I called technical support myself — just to sanity check things because the process already felt badly managed.

Technical confirmed immediately: those phones will not work. They have never worked with their system.

So either the salesperson didn’t know what they were selling — or they knowingly misled us to secure the contract.

As a result:

We now have to urgently purchase new IP phones at additional cost.

They will not arrive in time for go-live.

Our business will effectively be running off a single mobile phone.

Two desks in our office cannot operate properly.

Staff working remotely will be impacted.

This is the position we are left in 24 hours before switching.

For a telecoms provider, reliability and transition management are fundamental. This experience has been disorganised, reactive, and deeply disappointing.

If this is how the relationship starts, it does not inspire confidence for the future.

I strongly advise other businesses to triple-check every technical claim made during the sales process and to demand written confirmation of device compatibility before signing anything.

Following on from previous reviews, , XLN disconnected the broadband/phoneline and access to the account. Took them till 2025 to send threatening letters with baliffs. Customer service were rude, obnoxious and still havent come back to us.
AVOID AT ALL COSTS. Poor service from the start due to their incompetence.